Wynyard Street Dental

I used to highly recommend this dentist, my wife and several other family and friends went here after my recommendation. I was a loyal and happy customer. Unfortunately not any longer. Unfortunately I do not recommend this dentist. There are better dentists in the area. It seems like the care and understanding is no longer there. Perhaps due to a change in dentists and management style. Although I cannot say if this is the reason. My situation is that I went here for a routine checkup and for a simple filling. X-rays were taken. Everything was fine. Then several days later I was getting a lot of pain. I tried calling for several days, and left several messages but no one got back to me. During business hours, I often received the message "Sorry, our office is currently closed. Please call back between the hours of ..." - It was during that time. I finally got in touch with the receptionist and I went back for a checkup. Several days later I experienced further pain, and after again trying for several days to reach someone, and several unreturned messages, I gave up and booked in to see a dentist at Wynnum. Wynyard St Dental called the day before my appointment to confirm that I would be coming in. I told them no and why. The receptionist said okay and that was that. As a loyal customer, I wanted to be open and honest. I eventually managed to get in touch with Des to provide some feedback. I explained that I had been a loyal customer for many years, and that I was forced to go elsewhere due to not being able to reach anyone. Des explained he had been away on holidays and would look into why no one was answering the phone during business hours or returning messages. Prior to the appointment at the Wynnum dentist, both myself and the dentist at Wynnum tried to reach Wynyard St Dental to obtain the x-rays so that I didn't have to have further x-rays and incur more cost. To date, and after many attempts, we have not been able to obtain the x-rays. Nevertheless, I have been to the dentist at Wynnum and am super happy. I called Des after my appointment with the Wynnum dentist to explain my disappointment that no one assisted in providing the x-rays. Des responded that he only found out this morning that we have been chasing them for weeks now. Des also explained that the x-rays are the property of Wynyard St Dental and he has no obligation to provide them. In my opinion, the interests of the patience should always come first. Perhaps Des not only needs to chat to his reception staff about answering the phones and returning calls, but also in assisting patients and other dental practices more promptly. Either Des knew about our requests several weeks ago, or the receptionist didn't pass on the request. In my opinion, Des was abrupt and uncaring on the phone. To conclude, I do not recommend Wynyard Street Dental at all. There are many great dentists in the area; ask your friends and family who they recommend before visiting Wynyard St Dental.... (Show more)

If you are looking for excellent dental services for your family, this is the best clinic to go to! Dr Bowyer provides outstanding dental services, he is simply amazing. We have been coming to this practice for the last three years, even though we moved 2 years ago and now it takes us almost an hour to get there. All Staff members are making you feeling welcome in this clinic, which is a great feeling!... (Show more)