Your Smile Direct - Dublin

Arrived on time for my appointment, waited around for 25 minutes without hearing from anyone so then I left. Then received a text 1.5 hours later saying I missed my appointment, when they missed it and it was in their office. No idea if the product is good, but my experience was terrible.

I am very satisfied about Serena's professional help! She knew exactly what is my problem and found a very good solution to it!

I recently had a consultation in Smiles Direct in Molesworth Street. My appointment was with Serena who made it a comfortable experience throughout. She was knowledgable and explained everything clearly and easily. The experience was second to none as she helped me understand the process for going forward and answered any questions i had. I am looking forward to my Smiles Direct journey from here on out. 😊... (Show more)

!!!!!HUGE SCAM AVOID LIKE PLAGUE!!!!!!!! I will write a long review and explain exactly how this scam works, so that hopefully no one else gets tricked the way I did. Smile Direct Club is a massive scam, and even though I am usually very careful while reading reviews, I myself also got scammed. The reason for this is that ALL of the positive reviews about Smile Direct are based on the very first free apointment you get. After your first free apointment, they send you a text message asking you to leave a good review. If you look into ALL the negative reviews, not only on Smile direct website but on Reddit, WhatClinic, Trustpilot, you will be absolutely horrified on what the actual "treatment" does to you, and on how Smile Direct STEALS YOUR MONEY EVEN THOUGH YOU DID NOT PURCHASE THE PRODUCT. Let me explain: I looked up smile direct before booking the first free appointment, the reviews seemed OK, I thought it's fine, a free apointment doesn't make me commit to anything. Now, in order to secure your apointment, they request your credit card details "in case you do not show up", you'd be charged 25e for a no show up fee. Everything goes well there, and at the end of the apointment, as Serena is feeding me infos, she's getting me to sign a numeric form, just a formality to state that I've been here she says, which doesn't engage in anything and obviously I will not be charged. 5 days after the free apointment, they are meant to get back to you with a treatment plan, and then it is up to you if you'd like to go ahead with the treatment. After my first free apointment, I went deep into the reviews as I would do if I were to commit to a long and pricy treatment, and I was absolutely horrified to discover that all the positive reviews were either fake, or based only on the very 1st free apointment. I found hundreds of horrible reviews with people that have been victim of smile direct, got charged thousand of euros without purchasing the treatment, or people who have gone ahead with the treatment and got the most horrible lifetime damages (teeth breaking, falling off, gum inflammation, root canal inflamed). These people not only lost tons of money and energy into this, but got a life time health damage, and in the end still had to go ahead with a real treatment such as Invisalign (if you care about your health, please chose that instead of Smile Direct). Long story short, the only reason while Smile Direct is half the normal price, is because they take the professionals out of the equation. No Dentist or Orthodontics are involved at any point, no check up, which is why this ends up as a disaster, but yeah, it is cheaper of course. I obviously decided to NOT go ahead with the treatment, and, 5 days later, I was horrified to discover that I had just been charged 1979e on my bank account, the one I had given ONLY in order to book and secure my first free apointment. After a lot of stress, fighting in between my bank and the customer service, I had an agent on the line telling me " ah yes you probably signed the form, ok I'll request a refund", just as casual as that. Meaning, they scam people that way every single day, and some people I guess just give up and decide to get the treatment as they have been charged already. Please please please, spread the word, if you look up "Smile direct Scam" you can even find articles from the BBC about it (and that's the same for Smile Direct Club Ireland, UK, etc). Please save yourself money, time, energy, and most importantly health, and do NOT even go for a first "free apointment", as I can assure you it is first NOT free, they WILL charge you the full price of the treatment either you want it or not, and they will damage your health forever if you decide to take the treatment. Money comes and goes, but you only get 1 pair of teeth. Once it's damaged, often enough there's no way back.... (Show more)

I had a fantastic experience with my consultation! Serena was amazing, so friendly and very thorough in explaining everything and advising me on what my treatment plan would look like. So honest and approachable. Would highly recommend going in for the in person scan for your aligners!

The first session certainly goes well, they tell you that you can take the time to think about the treatment they present to you. They make you sign a document with two lines where it doesn't say that you agree to pay. A few days later, however, you receive an email saying that the treatment is about to take place and they take your money. They took €1979 from me. Luckily I managed to recover them. They don't even have specialized dentists, no one to take care of the problems after giving you the treatment. It's not serious at all. To avoid, they are scammers. You can see the comments of all the people who have been deceived on other review sites. I wonder why they have good reviews here.... (Show more)

Serena was super helpful, remembered me from my first appointment and is following through my progress, and is super stoked with how far I’ve come, next time I’m in is to thank for the whole treatment, cheers and trust the process :)

Most exciting lovely Serena

Went into smile direct this-morning and dealt with the lovely Serena who made the whole experience so lovely and welcoming, would highly recommend

The consultation went smoothly, and I must say, Serena was a gem! Her professionalism and kindness made the experience even better.

Besides Serena being a kind, approachable, open and down to earth person, she was also very professional, thorough and meticulous, making sure that I understood every element of my treatment plan. People could learn a lot from her communication skills, highly recommend. Thanks Serena! 😊

Serena is very professional, down to earth woman who was providing me an excellent service as well great solutions for my teeth.

Im currently in treatment with sdc i have found the process easy and the customer care team makes it quick and easy to book a touch up good service from staff in clinic too

Great service, very friendly staff that put you at ease and give you the full picture, no hidden costs. Glad I chose Smile Direct Club!

I have done the free consultation and yet to start my aligned, Ms. Serena was kind and thorough to give me all information. I hope to post on the progress as I go on with the aligners

Serena was very friendly and thorough. I really appreciated the time she took to answer my questions and concerns. It also helped that she could share her own experience with using Smile Direct. :)

Stay away from Smile Direct Club. Avoid it like the plague, do some online research on Reddit or real people forums.