York Place Dental

United Kingdom - Cumbria
5.0 40 reviews

About York Place Dental A motivated team of professionals provide personalized services for patients at this dental clinic located in Carlisle, Cumbria. The clinic is fitted with state of the art equipment so that cutting edge techniques can be used to treat patients. Services provided at the clinic are thorough and routine checkups, hygienist services, children’s dentistry, fitting dentures or surgically placing dental implants to rep... (Show more)

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Service - Visit Price
Dental Implants $3,175
Emergency Dentist $63
Veneers $950
Root Canals $497
Hygienist Session $113
Fillings $235
Dental Braces $2,787
Dental Checkups $57
Dentures $1,567
Dental Crowns $808
5.0 (40 reviews)
5.0 
Staff
5.0 
Communication

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  • nice staff (1)
  • well-communicated (1)

York Place Dental Reviews

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Had a new patient consultation with Richard which was great! Very thorough appointment and all explained really well.

Vicky Taylor - a year ago - Review Provided by Google Maps

Thank you Vicky :-)

Response from the ownera year ago

I was referred to York Place by my usual dentist for quite complicated root canal treatment and I was quite nervous as my previous experience of this treatment wasn’t good.I needn’t have worried because as promised it was completely painless and I was made to feel totally at ease with the whole procedure.The professionalism and friendliness of the whole team at York Place is absolutely first class.... (Show more)

Ian Bradley - a year ago - Review Provided by Google Maps

Hi Ian, thank you so much for the kind review, we really appreciate it :-)

Response from the ownera year ago

Went for two dentures fitted, two teeth rebuilt and a tooth removed. Zero pain throughout the experience which I was really nervous about and I couldn’t be happier

Leo Mcmullen - a year ago - Review Provided by Google Maps

Thanks Leo :-)

Response from the ownera year ago

From past bad experiences, I was very hesitant about re-registering with a dentist. I rang around a few practices to enquire about possible treatment and from the moment I spoke to the lovely receptionist at YPD, I knew I had made the right choice! She reassured me from the start and dispelled any concerns I may have had. I met Ryan on my first appointment and he very quickly put me at ease explaining my treatment in great detail. The treatment I received over the coming weeks was excellent and there is always a very calm and reassuring atmosphere. The YPD Team are all so very welcoming, friendly and professional and I can't recommend them enough... I am over the moon with my treatment resulting in a huge boost to my confidence. Many thanks to Ryan and all the team.😃... (Show more)

Pat Atkinson - a year ago - Review Provided by Google Maps

Thank you so much for the very kind review, we really appreciate it. We're all looking forward to seeing you again soon :-)

Response from the owner2 years ago

Outstanding team ⭐️. I'm a nervous patient, however, they went through every step with me and completely put me at ease. I've now finished my dental work and it's changed my life, I feel amazing. Best thing I've ever done. If your feeling nervous, don't be, just go and speak to the team. Believe me, if I can do it, anyone can.... (Show more)

louise mclaughlin - a year ago - Review Provided by Google Maps

Hi Louise. Thank you so much for the lovely review. It is always a pleasure seeing you here and we're so glad that you're happy :-)

Response from the owner2 years ago

Excellent care and from both Ryan and Richard. Very professional practice did a fantastic job on my new implant would thoroughly recommend

wayne watson - a year ago - Review Provided by Google Maps

A pleasure seeing you as always. Thank you for the kind review, we really appreciate it :-)

Response from the ownera year ago

Genuinely lovely people, made me feel at ease and didn't guilt trip me or shame me for not doing as much as I should have these past years to look after my teeth.

Dan Matthews - a year ago - Review Provided by Google Maps

Hi Dan, thanks so much for the very kind review. We look forward to seeing you again soon :-) The YPD team.

Response from the ownera year ago

Amazing experience from start to finish, gone above and beyond to get me the desired results.

Rachel Irving - a year ago - Review Provided by Google Maps

Thanks so much Rachel. It's been our pleasure :-)

Response from the ownera year ago

Before consulting with Richard at York Place, I’d initially spoken with my own dentist about braces. I was told that my case was complex and would require fixed brace orthodontics, and that they, an Invisalign only provider, wouldn't be able to help. I looked in to fixed brace providers, and came across York Place. Given my own dentists comments, I was very surprised when during my consultation Richard actually suggested Invisalign! Richard was incredibly confident Invisalign would work for me, and feeling reassured I decided to go down this route - and I’m so glad I did. I’m over the moon with my results. Richard really is an expert in this field - and a perfectionist! The practice is fantastic, all the team are very friendly and you’re made to feel so welcome and comfortable in every visit. If you’re thinking about getting some work done with YPD, please don’t hesitate! I only wish I’d done it sooner.... (Show more)

Sophie Byers - a year ago - Review Provided by Google Maps

Hi Sophie, thank you so much for the kind review. It was absolutely our pleasure, and we're so glad you're happy :-)

Response from the ownera year ago

Absolutely fantastic dentist. Richard was kind and patient with my son who was very anxious in a new situation. He took all the time that was needed to make the experience as relaxing as it could be. We never felt rushed and everything was fully explained to us. I would highly recommend them to anyone looking for any kind of dental treatment. Professional, experienced and very friendly. Lovely feeling in the practice too. Thank you.... (Show more)

Jessica Copsey - a year ago - Review Provided by Google Maps

Thank you so much for the kind review. We look forward to seeing you again soon :-)

Response from the ownera year ago

Very happy with the service I receive from York Place Dental. The staff are all courteous, friendly and professional and I have always had excellent dental care.

Jeff M - 2 years ago - Review Provided by Google Maps

Thank you for the lovely review.

Response from the owner2 years ago

Had my whitening and bonding done a couple of weeks ago, over the moon with the result, everything is done to a really high standard and I’m glad I went for it. Thank you so much!!

Jennifer Carr - 2 years ago - Review Provided by Google Maps

Thank you :-)

Response from the owner2 years ago

Amazing experience at York place Dental. Felt so calm and chilled out from start to finish with little things like music in the background to having a tv to watch through the procedure just tops it off. Everyone is so friendly and professional it’s such a pleasure to see. Will always be back for anything I need doing.... (Show more)

David Farrell - 2 years ago - Review Provided by Google Maps

Thank you for the very kind feedback. It is absolutely our pleasure and we're looking forward to seeing you again soon :-)

Response from the owner2 years ago

I’ve recently had my new patient consultation with David and it was super! Never have I had such a thorough dental appointment. He was so friendly and explained everything in a way I could understand. All of the other staff were amazing too, I’m looking forward to returning next time!

Laura Bowman - 2 years ago - Review Provided by Google Maps

Thank you Laura! We are all really looking forward to seeing you again :-)

Response from the owner2 years ago

I've been a patient at York Place Dental since 1994 under Richard as my dentist providing ongoing advice and treatment and have always found the whole team to be professional and always friendly from the moment I enter to the moment I leave. I've never had any problems when making appointments, and reception team are always friendly when I'm contacted and offered to bring appointments forward when they've had other cancellations at short notice. As of today's visit (4th March 2022), I also like the fact Richard has equipped surgery with new technology and can now provide 3D camera imaging that is kept on patient file for reference to show you any potential dental problems in the future if / when they arise so future treatment can be planned / foreseen. He clearly explained what the image showed etc., and having the 3D camera imaging will be part of regular checkups for patients.... (Show more)

Tony Griffiths - 2 years ago - Review Provided by Google Maps

Thank you so much for your very kind review :-) We look forward to seeing you again soon. The York Place Dental Team.

Response from the owner5 years ago

Excellent first visit, as a nervous patient I was made to feel welcome and comfortable. 3D scan isn’t something I have ever had before but was very interesting and probably the most informative appointment I’ve ever attended.

Sally Johnston - 2 years ago - Review Provided by Google Maps

Thank you for the kind review. We 're looking forward to seeing you again soon :-)

Response from the owner2 years ago

Always friendly and warm welcome from the ladies in reception thru to Richard the main man. The treatment I have received has always been first class from highly professional staff. I would recommend this practice to everyone.

Andy Murray - 2 years ago - Review Provided by Google Maps

I joined 3 years ago and recently completed my Invisalign treatment with amazing results. Richard and his team are incredibly welcoming and have been very accommodating throughout the treatment process. If you are considering Invisalign treatment I would not hesitate to recommend York Place. What Richard and his team have achieved in correcting my smile is nothing short of a miracle.... (Show more)

Tom C - 2 years ago - Review Provided by Google Maps

What a lovely review :-) It's been our pleasure and we're so happy that you're pleased with the result. Thank you, from the whole team :-)

Response from the owner2 years ago

Really good dentist experience so far. Thorough initial examination and consultation using the very latest technology. Quick and easy extraction. Totally painless. It is quite pricey but the excellent treatment and professional service justifies that in my experience to date.

Geraldine - 2 years ago - Review Provided by Google Maps

Thank you very much for the kind review. We really appreciate it. We look forward to seeing you soon :-)

Response from the owner2 years ago

In short this is a really good practice I write my review targeted at anyone who is considering leaving an NHS practice: I left an NHS practice as I could see the standard of care falling over the last few years and I wasn't happy with the treatment they were offering me. I also didn't like the lack of compassion that the NHS dentist showed towards me, Being told off for poor oral hygiene by a dentist is one thing but after being told off for moving after the dentist positioned the light that was when I decided it was time to move dentists! I looked for reviews online and found York Place very well reviewed. I was a little suspicious why they had so many reviews compared to other local practices but I've since found that they ask new patients (and probably all patients) to leave a review. I decided to wait a while so I could see what their treatment was like before leaving my review. From initial contact as a new patient through all the treatment I've had so far I am really happy. Its a private practice so you get all the advantages that you would expect over an NHS practice, in that everything from the comfort of the dental chairs, the waiting room through to the quality of the stereo they play music on is just a bit more premium, you can request what you would like to watch on the ceiling mounted TV ( Friends seems to be the default choice) or probably what music they have on. On their own you wouldn't care but together it all just adds up to a much more relaxing and premium experience. Its quite a small practice so you get a more friendly feel, I've never had a dentist shake my hand before which I thought was a nice touch. Since its quite small you always deal with the same people. For example when they ring me to discuss scheduling an appointment its always the same person I deal with (Jess). My dentist Ryan has been fantastic, he has altered his dental techniques to suit me which has made a dramatic improvement to my experience and the care that I am able to have. You can tell he is passionate about giving you the best care possible using the most advanced new techniques that are available. Getting a filling here is way more advanced than anything I've experienced before, the checkup/new patient exam more in depth than anything the NHS has ever provided. Downsides, Its probably about time they moved on from the check in and waiting outside thing which is a Covid protection. Its ok when its warm but at -5c I wasn't a massive fan of that! Compared to what I'm used to paying for NHS `Care` its a lot more expensive but its still good value. I'm happy to spend the money as you can see where the money is going. Dramatically improved care. Anyone thinking of leaving NHS dental care and joining this practice. Do It!... (Show more)

RichardJ - 2 years ago - Review Provided by Google Maps

Hi, and happy New Year! Thank you for taking the time to write this review. Patient feedback is so important to us and we really do appreciate it. Thank you for your feedback about the self check in facility, and you are right, you shouldn't be waiting outside in the cold, we're sorry about that. Next time give us a tinkle on the doorbell and you can wait in the patient lounge, we'll even make you a cuppa to warm you up :-) Again, thank you from the whole team for the feedback, we look forward to seeing you again soon :-)

Response from the owner2 years ago
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Address: 37 Upperby Road, Carlisle, Cumbria, CA2 4HZUK
Marker
Leaflet QanoMed
Dr Richard Hellen
Principal Dentist
Dr Richard Hellen

Practice Owner. GDC - 63272. Lead dentist he qualified in Newcastle in 1988. He describes himself as a people person and supervised the creation of the new York Place Dental. Originally from Bristol, he loves mountaineering and can't quite believe that he lives in the Lake District, even after 25 years. Married with 4 children, Richard's interests include mountaineering, mountain biking and anything in the outdoors. Thrives in bad weather and mud and loves dentistry.

Dr Daniela Vargas
Dentist
Dr Daniela Vargas

GDC - 209770. She grew up in Carlisle and has a first degree in Forensic Science. She then qualified in Dentistry from Liverpool in 2011. She enjoys spending time in the great outdoors and would love nothing more than to one day have a team of huskies. Interests include the Arts, organic produce, growing orchids, and helping to organise charity fundraising events.

Mr Andy Pearse
Manager
Mr Andy Pearse

Business Development Manager.