Vista Eye Specialist - Puchong

Malaysia - Puchong
4.4 114 reviews

About Vista Eye Specialist - Puchong We are moving to another location to serve you better.

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4.4 (114 reviews)
4.5 
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Vista Eye Specialist - Puchong Reviews

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This is my 3rd year after ICL. Coming back yearly to do my eye check. Great service and they always call a day before to remind you of your appointment. Thank you for everything. Love their staff, and Doctor. Thank you, Dr. Paul. My life changed tremendously after ICL. Now I no longer worry about traveling to unknown places, I can see clearly now 😂... (Show more)

Mel C - a year ago - Review Provided by Google Maps

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our Puchong Branch. We look forward to serving you for many years to come.

Response from the ownera year ago

They helped my eyes and the customer service are very good

khor shanru - a year ago - Review Provided by Google Maps

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Feel free to reach us should you need further assistance. We’re here for you anytime. Vista Team Customer Support Centre

Response from the ownera year ago

I didn't know that my eyes can experience spa too. I was having severe dry eye syndrome and visit Vista Puchong to seek for a solution as I have been trying out a lot of different moisturing eyedrop recommend by pharmacist. After visiting Dr Paul, he prescribe me with dry eye pulsed light treatment which amazed me a lot. The procedure was so comfortable, soothing, and relaxing. I had my third treatment today and my symptoms improve a lot. Dr Paul is a very experience doctor in treating dry eyes, and the staff are really professional, can answer all of my question. I really appreciate them.... (Show more)

Ashok Kumar - a year ago - Review Provided by Google Maps

Thank you so much for taking the time to leave an excellent rating. We really appreciate your review. Vista Team Customer Support Centre

Response from the ownera year ago

i did an eye treatment in Vista Puchong recently, it was called "Blephex" . it is actually a treatment to clean your eyelashes using a very small brush specialised for the eyelashes. i did this as i had a blepharitis that causing me to have severe dry eyes. the treatment was superb! it felt like you are in an eye spa. i like the music they played that made me feel so comfortable and relax! i really enjoyed the procedure and it was not painful at all, just a bit of ticklish sensation when they brush your eyelashes.... (Show more)

aina kyungsoo - a year ago - Review Provided by Google Maps

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. It’s much appreciated. Vista Team Customer Support Centre

Response from the ownera year ago

Although my lasik surgery went well but I had to write this. 1. The waiting time is really long for post surgery check ups. The doctor checks your eyes for less than 30 seconds but you have to wait more than an hour even if you made an appointment. 2. There are hidden charges.They told me there’s post surgery check-up (1 day,1 week,1 month). But they did not inform that I have to pay Rm78 twice (Rm78x2) for the follow-ups. I was thinking it’s including in the treatment fee. This is so wrong !... (Show more)

Mollyonder - a year ago - Review Provided by Google Maps

Thank you for your feedback regarding your recent visit to our center. We apologize for any inconvenience caused by the long wait times and want to assure you that we are taking steps to improve our processes and reduce wait times. We appreciate your understanding and are committed to delivering the best possible service to our customers. Thank you for your support and we hope to exceed your expectations in the future.

Response from the ownera year ago

Good, friendly and patient staff. I got super nervous during the lasik procedure. But the staff handled it professionally.

Candy Lee - 2 years ago - Review Provided by Google Maps

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Puchong branch. We look forward to serving you for many years to come! Vista Team Customer Support Centre

Response from the ownera year ago

The staff's service is very good, but the progress is very slow. Those who came later than me were faster than the doctor I met with. The doctor was even more stubborn, and he didn’t explain clearly, nor did he ask for a follow-up consultation. I ended the consultation in less than 5 minutes. After all, your charges are neither expensive nor cheap. It really makes me think I won’t go there again... (Show more)

萌小雨 - 2 years ago - Review Provided by Google Maps

Thank you for your feedback regarding your recent visit to our center. We apologize for any inconvenience caused by the long wait times and want to assure you that we are taking steps to improve our processes and reduce wait times. and doctor's profession, Thank you for your support and we hope to exceed your expectations in the future.

Response from the owner2 years ago

First time visiting Vista Eye Specialist Puchong and I was impressed by the service here. Dr. Paul & all the staffs are very patient to handle my 6 y/o son. A very good kid-friendly eye center. High recommended. 😊👍 …

Philbert Gan - 2 years ago - Review Provided by Google Maps

On behalf us all of us at Puchong branch, I would like to thank you for sharing this great review about our center! We are thrilled that you enjoyed your experience. Congratulations for your new vision. We are truly happy for you too ! Vista Team Customer Support Centre

Response from the ownera year ago

Thank you Dr. Paul Lim for helping me complete my ICL surgery perfectly🥰 The doctors and medical staff are very considerate and patiently explain all the details. I highly recommend friends who want to get rid of glasses to visit vista puchong to find out more! 🥳 …

WEN YEE - 2 years ago - Review Provided by Google Maps

Thank you for sharing. Thank you for being satisfied with our center's service and experience, and thank you for your positive comments. We are all very pleased and proud. Thank you again. Vista Team Customer Support Center

Response from the ownera year ago

My son introduce me to Vista eye specialist Puchong for cataract surgery. I hv been troubled by blur vision since mco abt 3 yrs. The no balde catarct surgery done by Dr Paul Lim was not painful at good, in fact the process was cooling & chilling...today is my 1 week follow up aftwr cataract surgery, I'm very happy with my vision now. I'm also hapyThe staff & the service here,i realiswd als9 eyes & having a good vision is so important!... (Show more)

BoonHiang Kee - 2 years ago - Review Provided by Google Maps

On behalf us all of us at Puchong branch, I would like to thank you for sharing this great review about our center! We are thrilled that you enjoyed your experience. Congratulations for your new vision. We are truly happy for you too ! Vista Team Customer Support Centre

Response from the ownera year ago

2nd time here doing eye check up for my 9 years old kid. Made an appointment thru phone and got a slot on Sunday 11.30am. Fast service starting from registration at the counter to eye checkup by the optometrist. However, the waiting time is almost 1 hour before the consultation by the professional optometrist. I think they should improve on this problem or at least put a monitor and display the waiting list so that we customer are aware about our turn. Price is also affordable around RM 300 Thank you to all staff for the great service.... (Show more)

Fikri Nafuri - 2 years ago - Review Provided by Google Maps

Thank you so much for taking the time to leave an excellent rating. We really appreciate your review. Vista Team Customer Support Centre

Response from the ownera year ago

My mother just completed her cataract surgery for her right eyes first by Dr Paul Lim and it was successfully done. The procedure was so smooth and very supportive doctor which he gave confidence and helped at calming down. Now my mother is so confident to proceed for another cataract surgery for her left eyes. Happy with Dr Paul services with his successful surgery. Kindly we did surgery at Vista Eye Specialist Puchong Branch. No pain, No regrets. Thanks Everyone!... (Show more)

yogen bolt - 2 years ago - Review Provided by Google Maps

Thank you so much for taking the time to leave an excellent rating. We really appreciate your review. Vista Team Customer Support Centre

Response from the ownera year ago

The experience of lasik eye surgery is very terrifying but also satisfying. The enjoyment of not having to wear lens or glasses is really amazing. I could see things semi clearly on the night of after the surgery too.

pamela ng - 2 years ago - Review Provided by Google Maps

On behalf us all of us at Puchong branch, I would like to thank you for sharing this great review about our center! We are thrilled that you enjoyed your experience. Congratulations for your new vision. We are truly happy for you too ! Vista Team Customer Support Centre

Response from the ownera year ago

I would like to share my great experience coming to Vista Puchong, I bring my son for eye check up. The clinic's staff members were not only professional but also genuinely caring and attentive. The waiting area was clean, modern, and comfortable, providing a relaxing environment. I appreciated the short wait time, as the clinic was clearly well-managed and focused on maintaining a smooth and efficient workflow. Optometrist Najjua is extremely patient, and professional! my kid is very comfortable throughout the examination as Najjua guided my kid step my step, and the instruction given was very clear. Once inside the examination room, I was introduced to Dr. Paul, who impressed me with his vast knowledge and expertise. Thank you Dr and all staffs of Vista Puchong... (Show more)

Muhamad Izzat - 2 years ago - Review Provided by Google Maps

Thank you so much for taking the time to share your experience at Puchong branch. We take pride in knowing our customers are happy with their visiting experience. Vista Team Customer Support Centre

Response from the ownera year ago

I myself is the patient here for my floaters problem, all this while seeing Dr Paul Lim for this problem. Recently brought my nieces to come here for eye check, very thorough and patience check by the staff here. They patiently talk to the kids and persuade them for dilation eye drops even kids are throwing tantrums or crying. Environments is good too with music and clean. Recommended ++.... (Show more)

jing2ahmissy - 2 years ago - Review Provided by Google Maps

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Puchong branch. We look forward to serving you for many years to come! Vista Team Customer Support Centre

Response from the ownera year ago

I highly appreciate the professional service given by Dr Paul Lim and the team. I brought my kids to Vista Puchong for a comprehensive eye check as the school teacher said he can’t really see whiteboard in class. Gladly, the optometrist there is so patient, blend well with my kid as well! The whole procedure was smooth and fast, thank you dr Paul and team for the great service provided.... (Show more)

lim jiayao - 2 years ago - Review Provided by Google Maps

Thank you so much for this great 5-star review. We really appreciate your visit and helping to share the word about Puchong branch. Vista Team Customer Support Centre

Response from the ownera year ago

Did ilasik surgery (Dr Paul Lim from Puchong branch). The surgery process was fast and smooth, they said after the surgery my eyes might have discomfort/pain/red eyes but i did not experience that at all (i think it depends on individual). Next day once i wake up, my vision is almost fully clear, and instructions to apply eye drop is clearly stated. Now it's my 5th day and i feel so good without specs! Definitely recommend my friends here if interested to do lasik!... (Show more)

Chia Ling - 2 years ago - Review Provided by Google Maps

My brother just did his lasik surgery here in vista eye specialist Puchong by Dr Paul Lim and his vision is very good. So I’m here today to test if I’m suitable or not. Unfortunately I’m only suitable for ICL surgery which I’ll do it most likely next mth June. Overall, the service here is excellent!

Cheahyong Lim - 2 years ago - Review Provided by Google Maps

Unpleasant experience, very bad, the doctor doesn't even have basic respect, the charges are staggering, the waiting time is long, it's disgusting to deceive customers👎👎👎😡😠 …

Wei Fah Lee - 2 years ago - Review Provided by Google Maps

Hi Wei fah, Thank you for your feedback - it is only with your feedback that we can work to improve. Do rest assured that we take this seriously and have forwarded it to our Center Manager in Charge, who will look into this. Feel free to reach us at 1800-88-3937 for further clarification if you have any. Thank you for your time.

Response from the owner2 years ago

Bad experience

Marcus Yap - 2 years ago - Review Provided by Google Maps

Hi Marcus, We apologize for the bad experience you had. We value your feedback and would appreciate more details about the issue. Our team is dedicated to addressing concerns and finding solutions. Please help us to improve by providing more information on your experience. We can be reached at help@vista.com.my or 1800 88 3937 Thankyou

Response from the owner2 years ago
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Address: GF-11, PFCC 5, Jalan Puteri 1/2, Bandar Puteri, Puchong, Selangor, 47100Malaysia
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