Virgin Active London(Broadgate)

Not recommending this branch. Very difficult to find - and if you are late 1 minute for a class you won’t be able to enter. Definitely not a treatment and policies you would expect to face when paying a fortune for a membership fee. Canary Riverside has a much better customer service and

VA Broadgate is a great facility. Great session in the gym this week with Leticia who is very personable, enthusiastic, knowledgeable. Thanks

Very sad to see this excellent Virgin Active branch finally close its doors today for the last time. Great spa, lounge, pool and modern facility. Such a shame to see it go.

I can't believe the best Virgin Active in London is closing. Great staff, amazing pool, perfect weight section.

Such a beautiful club. I’ve enjoyed every visit to this branch. Best Virgin Active health club I’ve been to so far. It’s a real shame they’re closing down :(

I love that gym - I almost dont want to write a review because I dont want other people to know how good it is. The pool is amazing. the classes and instructions are very very good, the staff is helpful, the gym is clean, loads of stuff you can do on the floor. one of the best gyms I have been to.

I love this Virgin Active Club. It’s so convenient as it is right by Liverpool Street Station and has one of the largest pools in London. The staff are super friendly and the layout is perfect with breakout areas for you to train.

Had my padlock smashed and contents taken. Same story for a colleague at work The gym is nice and the staff friendly however so nothing against them. In response to virgin okay will await your call

Poor membership signing up experience. I signed up through Vitality and have been hounded by a membership consultant about whether I'd like to sign up after telling him I've already joined more than one time. Then I found out he suspended my account because he needed my ID but never once asked me directly whilst asking me to sign up for Virgin Active. Also I was never told the Broadgate location is in potential threat of being closed down as a location. This would have certainly informed my decision of signing up. On my first visit to the gym - there was no functioning hot water within the gym and the temperature of the sauna and steam room was not adequately high enough. I also tried to log a complaint, left my name and number and no one ever got back to me. Just the membership consultant asking me how I liked my visit and whether I'd like to sign up to be member (very confusingly).... (Show more)

A bit tricky to find unless you use Google maps which routes you a walking path straight to the entrance. Inside is great, clean and the swimming pool looks well kept even though I didn't get to use it.

Definitely one of the better Virgin Gyms in London. However, at £120p/m for a rolling monthly membership, it's a huge let down that the club is closed on weekends and they don't at least grant access to other clubs for Sat-Sunday. Front of house staff are genuinely awesome, chatty and make you feel welcome and at ease. The cleaning lady with the very short hair lets the experience down as she sits on her phone in the changing area whilst you are getting undressed. I hope this gets addressed. We should feel comfortable in the changing into swimwear. Pros- - State of the art machines set in a gym area that is bright and inviting. - Clean full sized pool that is chemically balanced so you don't smell of chlorine as you would at a cheaper gym - Gorgeous, spacious studios to do some stretching - Gym is relatively quiet, outside of lunch and after work hours Cons- - Not much variety in resistance machines, there's definitely room to add more. The Machines they do have are relatively basic, there's a better choice at literally any of the £40 gyms - Mon - Friday only - Jacuzzi is small, fits 4 people comfortably. - The showers have a faint urine smell a lot of the time... (Show more)

I have been using this gym since the mid 2000s and the facilities keep getting better and better. The personnel is always very welcoming too.

I feel so much better than I did at the start of your program last May. I realize that I did the work, but I am really thankful to you and your program.

Lovely experience. Friendly professional staff,will go the extra mile to help a customer.Very hard to find that kind of service in london these days.as a member of a premium virgin club this virgin classic puts the so-called premium clubs in Mayfair and Kensington to shame.

Defos not worth £134/mo, especially the gym. They don't even have a smith machine. even pure gym has more equipment... it's not very busy esp mornings.. Pilates classes are ok. Yoga they only have basic yoga not ashtanga or vinyasa per say, so no worth it for me. pool decent size. not bad but expensive for what they're offering... (Show more)

I really like the rejuvenated memberships now, its rolling and you are not tied in. Have been a broadgate member on and off, its great the spin class is fab. Harry in memberships is amazing. Nick, Owen and Dajana are fantastic PTs. Loving the vibe. Aldersgate branch has an amazing spa and reception team. Definitely one for weekend visits if not every day!... (Show more)

Been with Virgin active about a month and really enjoying this particular branch so far. Customer service is one of the best and staff greet you every time you enter and leave which is so nice. Makes a BIG difference and well worth it. All the staff are high calibre people from my experience. And the gym equipment is fabulous too. Having only 4 visits a month (on a particular plan) is kind of a tease though…... (Show more)