Ubi Dental Clinic Pte Ltd

Dr Gwen Ho was very patient to answer all my questions.She made me feel comfortable & assured me of the process & informed me of all the procedures that she was doing,she gave me options.Very professional & a kind dentist.Root Canal Treatment.

On 7th Feb '24, I had a serious gum n tooth problems. I went to i.Dental @ Ubi to get my problems settled by Dr Cheng. This Dr Cheng is a vry friendly, experienced n gentle dentist. While injecting the gum he did it vry carefully n slowly I only feel slight pain during the injection n in a vry short time w/o me realizing my tooth has been pulled out I wld like to recommend anyone who has tooth or gum problems to get his services... (Show more)

Ms Leong was such a delight. She is so sweet gentle and caring for my concerns. Thank you so much Ms Leong, will definitely come back !

Arranged my appointment 2 weeks ago, received the email confirmation for my appointment, however on the day of the appointment. Luckily i called the staff to verified if appointment is still on for me ?staff then mentioned ohh there isn't any appointment booked for you today, doctor is on sick leave and there isn't any alternative work around. No covering doctor who can help you with scaling and polishing. Seriously ? Leaving your customer hanging without a proper solution or alternatives ?... (Show more)

Dr Eileen is very gentle with her hands. The service is not unnecessarily delayed. It was quick, smooth experience. In short she is a "smooth operator".

Patient and soft spoken.

Have been using Ubi Dental then i.Dental for since late nineties. Witnessed the significant improvement Dr Cheng has invested both in hard and software. We see happy staff and so happy service all the time. All is so positive. I am sure Dr. Cheng will continue to invest in his beautiful team and services of i.Dental to stay beyond excellence. Special thanks to PeiQi. She is soft spoken, friendly and detail each and every time she cleans my teeth. She gave me fantastic advice in how to clean my teeth as smoker. And all her assistant works seamlessly together, well done!! Thanks to all including the cheerful front desk.... (Show more)

I saw many good reviews for this idental so my child came here for the braces few month back but now her teeth shift back in place and we ask the solution to DR MATTHEW KO, and he say we have no acknowledge issue so is not their problem and he said that it was my daughter’s problem for not wearing retainer well and told my daughter to not lie and speak the “truth” when her teeth shift hours after wearing the retainer for the whole night. So disappointed to this so called "DR MATTHEW ".... (Show more)

I recently went for a clean and was seen by Dr Jusrina Han. Dr Han was very friendly and gentle w my teeth. She constantly checked in on me to ensure that I was ok, and also explained to me step by step what she was doing. I usually dread going to the dentist because I do not like the sensitive sensation, but Dr Han was very skilled! I did not feel much sensitivity and had no pain at all!! Although the clinic itself looks old and dated, the equipment looks clean and the service from the staff and skills of the dentists are more important to me, and this branch definitely more than make up for it. Price is also affordable and fairly priced too. Will definitely be frequenting this clinic for subsequent cleans w Dr Han!... (Show more)

Several years ago I started going to the branch at Capital Tower and stayed on because of the service and environment. I moved over to the Ubi branch a few years ago. And although the environment is rather cramped, showing signs of age and thus not that great, I still continued. Today for my visit I was separately charged a consultation fee + scaling and polishing costs. The dentist claimed she observed my teeth as she cleaned it as it was better for her to see the condition. I accept that explanation, but through my conversation with the front desk staff, it seems to infer that there isn't any additional consultation fee charged if I go for scaling & polishing again within a 12-month period. Would have been good to make this clear. On to the treatment itself, the dentist was constantly checking in on me and if I felt any discomfort. She also explained her observations to me and gave me advice on caring for my teeth, which is much appreciated. Nonetheless, the overall experience has felt less premium as it did. No mouthwash for a minute before the start of the treatment, no one passed me a tissue paper to wipe my mouth (but I could still reach for it if I want), and for some reason it felt rushed (maybe as I was the last patient for the day). This all cheapened the experience, for a brand I felt was premium to other neighborhood brands. So, 3 out of 5 stars rating, for being an average dental clinic. I don't think I'd want to come back to this branch any more. Maybe I'll go back to the CBD branch or find another brand instead.... (Show more)

Kudos to Ms Leong Peiqi who always go above and beyond. I had an ulcer outbreak during our regular teeth cleaning, and she helped applied ulcer cream and asked us to check back it it doesn't improve. Beyond that, she recommends and highlights the potential issues I should look out for in my teeth. I had been patronising this clinic for many years under the same doctor, and service by the doctor remains just as good. Recommended!... (Show more)

Had a great experience in Ubi. Friendly staffs by the name of Alysha and Zairene. Did scaling and polishing with Dr Matthew. Excellent job. Fast and efficient. Looking forward for my next visit. Kudos team!

Horribly expensive Did traditional braces here two years ago and regretted it as Dr Gwen Ho told me that I wouldn’t need to remove any teeth for Invisalign. However, when I decided to change to traditional metal braces, she advised me to remove 4 teeth for a ‘better’ outcome. So I removed 4 teeth and the outcome was horrid cos I had a generally overall smaller smile that doesn’t appear in photos, unlike before braces. Not only that, the cost for extraction of 4 teeth was expensive and they made me get the Invisalign brand of retainers. 3 sets somemore! Paid about 1k for retainers. What a joke! Environment isn’t new too. It’s noisy and quite old.... (Show more)

Brought my girl there for braces consultation. The clinic is pretty old. Diid not like the feeling of the clinic and treatment room. Everything looked so old and did not "feel" clean due to the stains caused by the old aircon, treatment chair. There is a curtain separating the treatment room and counter. The staff kept coming through the curtain which was very disturbing. Could also hear noise through the curtain. Overall experience was quite uncomfortable. Will not want to go to this clinic anymore as the treatment fee is not cheap and yet the environment is as such.... (Show more)

Ume MRT station, under construction

The staff are extremely friendly and have a pleasant disposition. Came in with a chipped tooth, and everything was well sorted by Dr Eileen Ho. The process was painless and she did an excellent job with the filling, restoring my confidence immediately. The payment process and waiting time was minimal. I usually head to iDental Northpoint with regular treatment from Dr Caroline Lim and I must conclude that iDental Singapore is consistent with their friendliness and ability to restore our beautiful smiles throughout their network. 11/10 rating and I will definitely be back for scaling and cleaning just hopefully not a chipped tooth again.... (Show more)

The Umei MRT station was only completed in 2017

If you're a scardey cat come here I'm one too and it was fine. Keep your eyes closed, she's fast and skillful. It'll be all cleaned before you know it!