Ubi Dental Clinic Pte Ltd

Singapore - Central Singapore
4.0 66 reviews

About Ubi Dental Clinic Pte Ltd Trusted for over 30 years, i.Dental has been providing generations of our patients with integrated dental care using the latest dental technology from our humble clinic in Ubi, to our current stable of 4 practices today. Helmed by celebrated Principal Dental Surgeon Dr. Cheng Eng Wah, our team of dedicated dentists and oral health therapists make it our priority that you will always feel comfortable and ... (Show more)

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4.0 (66 reviews)
5.0 
Staff
5.0 
Punctuality
5.0 
Communication
5.0 
Competence

  • all
  • nice staff (5)
  • right on time (2)
  • well-communicated (3)
  • totally competent (1)
  • high tech (1)

Ubi Dental Clinic Pte Ltd Reviews

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Dr Gwen Ho was very patient to answer all my questions.She made me feel comfortable & assured me of the process & informed me of all the procedures that she was doing,she gave me options.Very professional & a kind dentist.Root Canal Treatment.

Christina Francis - a year ago - Review Provided by Google Maps

Thank you Christina! We look forward to serving you again.

Response from the ownera year ago

On 7th Feb '24, I had a serious gum n tooth problems. I went to i.Dental @ Ubi to get my problems settled by Dr Cheng. This Dr Cheng is a vry friendly, experienced n gentle dentist. While injecting the gum he did it vry carefully n slowly I only feel slight pain during the injection n in a vry short time w/o me realizing my tooth has been pulled out I wld like to recommend anyone who has tooth or gum problems to get his services... (Show more)

Aisah Abdul Rahman - a year ago - Review Provided by Google Maps

Ms Leong was such a delight. She is so sweet gentle and caring for my concerns. Thank you so much Ms Leong, will definitely come back !

Jun Yuan Chen - a year ago - Review Provided by Google Maps

Hi Jun Yuan, thank you for your compliments for Ms Leong. We look forward to your next visit!

Response from the ownera year ago

Arranged my appointment 2 weeks ago, received the email confirmation for my appointment, however on the day of the appointment. Luckily i called the staff to verified if appointment is still on for me ?staff then mentioned ohh there isn't any appointment booked for you today, doctor is on sick leave and there isn't any alternative work around. No covering doctor who can help you with scaling and polishing. Seriously ? Leaving your customer hanging without a proper solution or alternatives ?... (Show more)

mervin soh - a year ago - Review Provided by Google Maps

Dear Mr Soh, Thank you for your feedback and we will strive to do better. Unfortunately, we are unable to control or predict when our dentists or staff fall ill and need to take sick leave. Our customer service officer offered you a slot to see a Dental Hygienist for Scaling & Polishing on the same day but you declined as you preferred to see a dentist. As we did not have a standby dentist, and our other dentist's appointments were already fully-booked for the day, we managed to secure an appointment for you to return in 2 days. We seek your understanding on the above. If you would like to discuss your feedback further, please email us at info@idental.com.sg. Thank you.

Response from the ownera year ago

Dr Eileen is very gentle with her hands. The service is not unnecessarily delayed. It was quick, smooth experience. In short she is a "smooth operator".

Mydin - a year ago - Review Provided by Google Maps

Hi Mydin, thanks for your kind words. We will convey your feedback to Dr Eileen!

Response from the ownera year ago

Patient and soft spoken.

Leow Lee Hoon - a year ago - Review Provided by Google Maps

Hi Ms Leow, thank you for commending Ms Leong. We will pass the mesage to her. We look forward to serving you again!

Response from the ownera year ago

Have been using Ubi Dental then i.Dental for since late nineties. Witnessed the significant improvement Dr Cheng has invested both in hard and software. We see happy staff and so happy service all the time. All is so positive. I am sure Dr. Cheng will continue to invest in his beautiful team and services of i.Dental to stay beyond excellence. Special thanks to PeiQi. She is soft spoken, friendly and detail each and every time she cleans my teeth. She gave me fantastic advice in how to clean my teeth as smoker. And all her assistant works seamlessly together, well done!! Thanks to all including the cheerful front desk.... (Show more)

Hui See Tan - a year ago - Review Provided by Google Maps

Thank you, Hui See! We’ll pass your feedback to the team :) We look forward to serving you again

Response from the ownera year ago

I saw many good reviews for this idental so my child came here for the braces few month back but now her teeth shift back in place and we ask the solution to DR MATTHEW KO, and he say we have no acknowledge issue so is not their problem and he said that it was my daughter’s problem for not wearing retainer well and told my daughter to not lie and speak the “truth” when her teeth shift hours after wearing the retainer for the whole night. So disappointed to this so called "DR MATTHEW ".... (Show more)

Sher80 - a year ago - Review Provided by Google Maps

Dear Sher80, thank you for sharing your feedback on Google. We apologize for the negative experience you had with our services. We value your opinion and would like to learn more about your concerns. Could you kindly provide us with your name and contact number? We would appreciate the opportunity to address your issues directly and make things right. If you have any questions or wish to discuss this feedback further, kindly email us at info@idental.com.sg . Thank you.

Response from the ownera year ago

Really good service!

Dharia Mallareddy - a year ago - Review Provided by Google Maps

Thank you, we hope to serve you again! :)

Response from the ownera year ago

I recently went for a clean and was seen by Dr Jusrina Han. Dr Han was very friendly and gentle w my teeth. She constantly checked in on me to ensure that I was ok, and also explained to me step by step what she was doing. I usually dread going to the dentist because I do not like the sensitive sensation, but Dr Han was very skilled! I did not feel much sensitivity and had no pain at all!! Although the clinic itself looks old and dated, the equipment looks clean and the service from the staff and skills of the dentists are more important to me, and this branch definitely more than make up for it. Price is also affordable and fairly priced too. Will definitely be frequenting this clinic for subsequent cleans w Dr Han!... (Show more)

C HXY - a year ago - Review Provided by Google Maps

Dear C HXY, thank you for sharing your positive experience with i.Dental. Hope to see you again! We will convey your message to Dr Han :)

Response from the ownera year ago

Several years ago I started going to the branch at Capital Tower and stayed on because of the service and environment. I moved over to the Ubi branch a few years ago. And although the environment is rather cramped, showing signs of age and thus not that great, I still continued. Today for my visit I was separately charged a consultation fee + scaling and polishing costs. The dentist claimed she observed my teeth as she cleaned it as it was better for her to see the condition. I accept that explanation, but through my conversation with the front desk staff, it seems to infer that there isn't any additional consultation fee charged if I go for scaling & polishing again within a 12-month period. Would have been good to make this clear. On to the treatment itself, the dentist was constantly checking in on me and if I felt any discomfort. She also explained her observations to me and gave me advice on caring for my teeth, which is much appreciated. Nonetheless, the overall experience has felt less premium as it did. No mouthwash for a minute before the start of the treatment, no one passed me a tissue paper to wipe my mouth (but I could still reach for it if I want), and for some reason it felt rushed (maybe as I was the last patient for the day). This all cheapened the experience, for a brand I felt was premium to other neighborhood brands. So, 3 out of 5 stars rating, for being an average dental clinic. I don't think I'd want to come back to this branch any more. Maybe I'll go back to the CBD branch or find another brand instead.... (Show more)

Stefan Pang - 2 years ago - Review Provided by Google Maps

Kudos to Ms Leong Peiqi who always go above and beyond. I had an ulcer outbreak during our regular teeth cleaning, and she helped applied ulcer cream and asked us to check back it it doesn't improve. Beyond that, she recommends and highlights the potential issues I should look out for in my teeth. I had been patronising this clinic for many years under the same doctor, and service by the doctor remains just as good. Recommended!... (Show more)

Benjamin Yong - 2 years ago - Review Provided by Google Maps

Dear Benjamin, Thank you so much for leaving a review about your positive experience in i.Dental. We will relay the message to Ms Leong. Thank you! :)

Response from the owner2 years ago

Had a great experience in Ubi. Friendly staffs by the name of Alysha and Zairene. Did scaling and polishing with Dr Matthew. Excellent job. Fast and efficient. Looking forward for my next visit. Kudos team!

Zed Sam - 2 years ago - Review Provided by Google Maps

Dear Zed, Thank you for your review and we are happy to know that you had a great experience with us! We will be sure to share your compliments to Dr Matthew Ko and the team. We look forward to seeing you again! 💙

Response from the owner2 years ago

Horribly expensive Did traditional braces here two years ago and regretted it as Dr Gwen Ho told me that I wouldn’t need to remove any teeth for Invisalign. However, when I decided to change to traditional metal braces, she advised me to remove 4 teeth for a ‘better’ outcome. So I removed 4 teeth and the outcome was horrid cos I had a generally overall smaller smile that doesn’t appear in photos, unlike before braces. Not only that, the cost for extraction of 4 teeth was expensive and they made me get the Invisalign brand of retainers. 3 sets somemore! Paid about 1k for retainers. What a joke! Environment isn’t new too. It’s noisy and quite old.... (Show more)

W Q - 2 years ago - Review Provided by Google Maps

Brought my girl there for braces consultation. The clinic is pretty old. Diid not like the feeling of the clinic and treatment room. Everything looked so old and did not "feel" clean due to the stains caused by the old aircon, treatment chair. There is a curtain separating the treatment room and counter. The staff kept coming through the curtain which was very disturbing. Could also hear noise through the curtain. Overall experience was quite uncomfortable. Will not want to go to this clinic anymore as the treatment fee is not cheap and yet the environment is as such.... (Show more)

gemeaux - 2 years ago - Review Provided by Google Maps

Hi Gemeaux, Thank you for your feedback. We apologise that our service did not meet your expectations. We will use your feedback to improve as a company, and we appreciate you for taking the time to share it with us. Nevertheless, thank you for visiting us at i.Dental @ Ubi. Have a great day ahead.

Response from the owner2 years ago

Ume MRT station, under construction

丁蕾蕾 - 2 years ago - Review Provided by Google Maps

The staff are extremely friendly and have a pleasant disposition. Came in with a chipped tooth, and everything was well sorted by Dr Eileen Ho. The process was painless and she did an excellent job with the filling, restoring my confidence immediately. The payment process and waiting time was minimal. I usually head to iDental Northpoint with regular treatment from Dr Caroline Lim and I must conclude that iDental Singapore is consistent with their friendliness and ability to restore our beautiful smiles throughout their network. 11/10 rating and I will definitely be back for scaling and cleaning just hopefully not a chipped tooth again.... (Show more)

Matt Joosa - 2 years ago - Review Provided by Google Maps

Dear Matt Joosa, Thank you for taking the time to leave us a 5-star review. We are delighted to hear about your pleasant experience at our clinics, and we will continue to do our best to provide the service our clients deserve. Have a Merry Christmas 🎄 and we look forward to seeing you again! ✨

Response from the owner2 years ago

The Umei MRT station was only completed in 2017

kin TOM - 2 years ago - Review Provided by Google Maps

A bit run down 😥 …

Grace P - 2 years ago - Review Provided by Google Maps

Dear Grace, Thank you for taking the time to share your feedback and we will definitely take it into consideration. Nonetheless, thank you for the 5* review for our i.Dental Invisalign Dedicated Clinic at Capital Tower. We greatly appreciate it 💙

Response from the owner2 years ago

If you're a scardey cat come here I'm one too and it was fine. Keep your eyes closed, she's fast and skillful. It'll be all cleaned before you know it!

Lex Akira - 2 years ago - Review Provided by Google Maps

Dear Lex Akira, Thank you for your review and we are happy to know that you had a great experience with us! We will be sure to share your compliments with the team. We look forward to seeing you again! 💙

Response from the owner2 years ago
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Address: Blk 302, Ubi Ave 1 #01-47, Singapore, 400302Singapore
Marker
Leaflet QanoMed
Dr Eng Wah Cheng
Dentist
Dr Eng Wah Cheng

Principal surgeon and founder of all i.Dental clinics with a Post-Graduate Diploma in Dental Implantology, a current member of the International Team for Implantology, the Royal College of surgeons in the United Kingdom and member of the Faculty of General Dental Practitioners (U.K.). He has also been elected as a Fellow in the International College of Dentists (ICD). Dr. Cheng is well known to be very passionate in his work with a genuine intention to help patients improve the way they smile, look and feel about themselves. He is professional, gentle and caring towards his patients, with a delightful sense of humour that never fails to make your dental visit a truly comfortable and enjoyable experience.

Specialities
Cosmetic Dentistry General Dentistry Implantology Invisalign Orthodontics
Dr Boey Qing Xia Jasmine
Dr Boey Qing Xia Jasmine

Graduated from the National University of Singapore with a Bachelor of Dental Surgery (B.D.S.) in 2008. During her undergraduate years, she was awarded an overseas clinical attachment sponsorship to the University of Melbourne. In addition, she also received the Second Runners-up award for her undergraduate research project on teeth whitening. Since graduation, Dr. Boey has undergone clinical postings at various government institutions such as the National Dental Centre, Health Promotion Board, and the Singapore Armed Forces. Through these postings, she had accumulated vast experiences in complex treatment planning, managing dental emergencies, dental management of children, as well as surgical removal of wisdom teeth. She maintains a keen interest in continuous professional development even in her free time, and avidly pursues courses and conferences on the latest technologies and clinical techniques, with a patient-centric intention to provide the best evidence-based treatment approach particularly in aesthetic dentistry.

Dr Gwen Ho Chew
Dr Gwen Ho Chew

Graduated from National University of Singapore in Dental Studies in 2001. Topping her class in the second Bachelor of Dental Surgery (B.D.S.) Professional Examinations, she was awarded the University Bronze Medal. From 2001-2002, she was appointed as the clinical instructor and lecturer to train Dental Therapists in the School Dental Service division of the Health Promotion Board (HPB). She was also looked up to as the dental advisor to the dental forum for HPB during this period. Dr. Ho served as the head of a dental polyclinic branch, Singapore Armed Forces, as well as worked in the National Dental Centre in her posting with the government from 2002 -2005. Prior to obtaining her fellowship title with the Royal Academy College of Dental Surgeons (FRACDS) in Sydney, Australia, in 2005 under Paediatrics and Orthodontics, Dr. Ho passed her first stage of the Fellowship of Royal Academy College of Dental Surgeons (FRACDS) in Sydney, Australia, in 2003, with four distinctions. She has since been a member of FRACDS. As the resident general practitioner dentist at Ubi Dental Clinic since 2005, Dr. Ho diligently continues to upgrade her clinical knowledge and skills by attending regular dental courses and seminars on Orthodontics, to ensure that she always meets her patients’ needs.