THE POLYCLINIC NORTHGATE

“PolyClinic Now” should be called “PolyClinic Later”. Even at 8am on a weekday they have only one doctor in their clinic you wait over 1 hour. Vastly understaffed. The Optum takeover has slashed operating budgets. Beware.

On Saturday at 4:45 PM I did a home test and tested positive for COVID. I immediately called the Polyclinic Northgate, where my primary care physician is based, about immediately getting an antiviral like Paxlovid. The contact person gave me the following run-around: (1) I need a prescription for an antiviral; (2) no Polyclinic physicians are available for a remote diagnosis and prescription on the weekend, and won't be until Monday; (3) Consult an NIH website, which should be helpful (it wasn't). The website suggested that the pharmacists at Walgreens can validate an antiviral prescription after a positive COVID test, but the Walgreens pharmacist that I contacted after ~30 minutes on HOLD said that was not true. Therefore, I have to wait until at least Monday to get an antiviral, my first symptoms appeared on Thursday, and there is a 5-day window for antivirals. Polyclinic users who detect COVID on weekends are screwed!... (Show more)

Providers are pretty good, specially my PCP. The huge problem is whoever hires PSS/front desk people. They are rude, over talk as you are trying to speak and give you an attitude kinda like they are doing you a favor..... forgetting they are speaking to a patient (person who has health issues).

Doctors are great. Check in is terrible. Multiple departments use the same staff for check in, but routinely there's only one or two staff manning the front desk, while the line keeps growing. Waiting in line to check in made me late for my appointment, which was cancelled, and rebooked a month later. I took time off from work, only to stand in line to be told to go home.... (Show more)

Sadly the service of this organization has increasingly diminished to the point that I am looking around for another health care center. There is never someone that can answer phones, help with scheduling appointments, or address any insurance questions. I feel bad for the healthcare workers that want to provide good services, when the organization can’t provide the infrastructure, the admin personnel and the right processes to provide patients with the basics of a healthcare center. If you are looking around for a healthcare center, do yourself a favor and look somewhere else.... (Show more)

They are head and shoulders better than Swedish Hospital now. For nearly 20 years now Swedish is going down and Polyclinic is improving. We've had nothing but the best of care from their doctors and nursing staff.

Literally the worst customer experience of my life. Scheduled an appointment 4 months ago in June for an August appointment. Researched doctors extensively to get one I wanted. At the time of the appointment, my entire family had COVID - I didn't want to spread the disease - so the people on the phone said I can just come in and not tell anyone or wait another two months (what kind of people tell you to come in with a highly contagious disease and just life about having it?). Obviously I said I'd wait so I don't get anyone else infected. Two months later (today) I get to the office and they tell me my appointment has been cancelled - even though they gave me no notification. Now I have to wait ANOTHER three months for a nurse practitioner instead of the doctor I wanted. If I want to wait for an MD, it's 6 months. Absolutely insane - worst experience of my life.... (Show more)

I used to love the Polyclinic until they were bought out by Optum/United Health Care. Many of the great docs I saw have left and I fear it's a matter of time before the rest of my favorite docs leave! Just got a letter last week that my shoulder doc is leaving. Hold times to make an appointment are abysmal and it's hard to get an appointment once you actually get someone to answer the phone. The staff do their best, but they are understaffed.... (Show more)

Getting a medical appointment here is like winning a lottery ticket..and then they cancel the lottery. Don’t bother, this place is a wreck! Maybe good doctors but you won’t get in. Disjointed DIY bodypart healthcare.

Top notch care! Every experience we've had through Polyclinic has been 10/10. Clean buildings, empathetic and knowledgeable Providers, comprehensive care! I highly recommend them for anything. I am really impressed when compared to TEC or Prov.

I scheduled an appointment last year, which took months to get on the calendar due to their lack of availability. I actually got sick and needed medical attention the day of the appointment. My doctor then refused to see me, saying she didn’t want to be around a sick person. (Isn’t that what doctors are for?) Fortunately, they did schedule me with another doctor who was nice and took care of my immediate needs. Afterwards, I tried to schedule with the doctor who treated me, but he wasn’t accepting patients. Then, my original doctor (the one didn’t want to see me), who was supposed to be my primary doctor, went out on maternity leave. Not her fault, but inconvenient, given that it had already taken ~4 months to get to that point. The clinic said they’d have another medical assistant call me to help me get a new primary care doctor, but that I should expect a 3-month wait to get in. But they never called. Between this experience and the other reviews, I will look elsewhere.... (Show more)

Coded my annual appointment as a split visit, which cost me an unnecessary $420. They refuse to fix it and give you a PO Box to write a letter to. This place is a scam.

The availability is above average here. You can actually get an appointment the same day for urgent care. The billing here is far below average however that I can't recommend anyone visit here. They will send you multiple bills for the same thing each with different amounts, they often bill the wrong insurance and send it to the wrong address. They're slow to make revisions too. It will take days of your time to make sure they do their job correctly. I recommend waiting in line just a little longer at a UW clinic instead.... (Show more)

It's an us against them attitude, so they are ready to keep you out of there before they even see you

Blonde woman who works on 3rd floor around 8am on Tuesday's is very rude. My appointment was canceled and she claimed they had left a voice mail the day before which they had not. Overall very inconsiderate and bad attitude.

By far the worst doctors office ever. Please note this review is not for the doctor she was wonderful. This review is solely for the phlebotomist, the lab, and anyone who has a hand at tracking patients lab work. Please Help me understand how you get lab work done at the doctor’s office and four months later they cannot locate your results. I called many times weeks following my appointment to now 4months later and no help and no results. I even drove to the office and they still can’t locate my results and then question if I got lab work done. Are you saying I’m crazy. This is ridiculous and a joke and extremely unprofessional! I simply don’t understand, I’ve never in my life have gone to a doctors office where my lab work has been lost and no one at the office takes ownership and can explain where my results are. Horrible horrible horrible!... (Show more)