The American Eye Center - Shangri-La Plaza

Service is not good. Even though you have an appointment, you will spend 5hrs waiting just for simple check ups and procedures. They do not prioritize those with HMO and will not show you receipts or any billing statements of how much theyve charged your HMO card. They will just tell you to contact your HMO to know how much they charged. The doctor didnt know the medical history of the patient, for instance, when i came back for a follow up check up, she said the same thing as last time and changed her diagnosis and next steps when i told her. Never go here, as they will just milk your money without providing adequate service.... (Show more)

I had my cataract diagnosed and have it scheduled for operation but I took a second opinion and subsequently cancelled to have my operation on the second opinion. What changed my mind? These points: 1. I asked the doctor who was assigned to me is she will be the one who will operate on my cataract. My purpose is to ask for clarifications on issues that concerned me and if she will not be operating, it will be a waste of time asking. She responded, yes I am. Would you prefer another doctor? It was fine with me but when I asked for specific questions, she answered briefly and seemed to be annoyed. Nevertheless, I went through all the necessary examinations for the subsequent surgery. 2. Since I still have a nagging concern that remained unanswered, I took a second opinion in a reputable hospital in Makati where my mate had his cataract surgery. This hospital was known for expensive fees but I was surprised that they were in fact cheaper than American Eye! (Surprise?!) 3. Both doctors informed me of the available options for Intra-Ocular Lenses. I opted for a Tri-focal lens so I can be free from glasses but that doctor advised me that based on her experience, this may not yield optimal result for me. My second opinion doctor voiced the same concern but further mentioned that he used tri-focal in many patients and most were extremely satisfied with the lens. He gave me confidence to decide choosing this lens. 4. My second opinion doctor was very patient and candid in explaining what to expect after my operation. He listened patiently on my concerns based on my internet research and addressed them convincingly - all based on his experience. When I told him that he was in fact my second opinion, he smiled and confidently said that it is up to me to choose. Right then, I chose him. I am now recuperating on my surgery and the result was AMAZING!. The trifocal lens does work.... (Show more)

Very efficient and very approachable front desk. Well organized doctor appointments. Well documented patient records. Very convenient location. Schedule of appointments are practical with access to train station and convenient parking facilities.