South Bank Day Surgery

Absolutely unempathetic and unprofessional. The positive was a great receptionist who was very understanding. Nurses were poorly trained when it comes to autistic kids. They stared at my daughter while not even seeing if she was ok. The anthesiast was poorly organised changing her appointment three times in the one day. There was no compassion shown for my daughter and was left in a room to basically settle her self. Told how great this hospital was with autistic children, absolute rubbish. Once I decided to leave due to my daughter in severe distress, only then did they actually try to help and offer another dose of medicine. I would not recommend this facility at all for anyone with a child on the autism spectrum.... (Show more)

Awesome medical clinics

Really professional and a great experience when my son had his teeth removed at Southbank Day Surgery for orthodontic treatment last week. The staff were lovely and it felt very relaxed. Great location and easy parking too.

Booked time off work for my son's surgery. Morning of, I get a message to call them and they tell me "sorry, we've had staff call in sick, the surgery has been cancelled". Seriously, a private hospital that doesn't have staff on call to cover shifts??? What a joke!!

I highly recommend Southbank day surgery, the staff were all wonderful and looked after me so well.

There cpuldnt possibly be any kinder more pleasant staff out there. You are all amazing. Especially the lovely ladies in the reception. Thank you 😊 …

I had some dental work done today under general and every single person in this professional surgery was absolutely amazing. Couldn’t fault a single thing. Thank you to everyone, I feel well cared for and glad I went through with the procedure.

Highly recommend the staff are so friendly and caring. We live remotely and had to travel for my son’s surgery, all the staff at the hospital went above and beyond from me booking appointments in advanced up until we got released from hospital yesterday. It was my sons first surgery and they made us feel so comfortable from the time we got there to the end, highly recommend thank you so much to the staff at the hospital especially to the doctor, nurses, receptionist , anaesthetic and. Dental surgeon that cared for my son yesterday we are extremely grateful... (Show more)

The hospital staff are lovely but it just seemed very rushed. They had no beds so I was waiting on a garden chair. After surgery they had me out of the surgery room and changed/ discharged in the span of 30minutes. It felt as if after the surgery they wanted you out of there. Considering I was paying for a service it seems it could have been a little better. There are public hospitals that treat their patients better than Southbank. I also found it concerning that the nurse wasn't certain about whether or not my current antibiotics could be taken in conjunction with prescribed medications, specifically the antibiotics they recommended. Based off previous reviews I doubt I'll get a reply, overall it was disappointing.... (Show more)

The staff at the surgery go above and beyond. From the reception to the release. Us parents were given warm blankets while we waited for our children as the foyer was cold. All the staff go above and beyond. We had a great experience with our sons surgery here!

I had to attend the Southbank Day Surgery for an eye operation. I spent approximately two hours in the hospital of which were 1 1/2 hours waiting time and approximately 1/2 hour in surgery for my operation. For this I had to pay the amount of Au $ 1489.00. I consider this daylight robbery, as I am not able to claim anything back from Medicare. Therefore I cannot recommend this hospital.... (Show more)

My 9 year old daughter was in for dental work today, and we were both pretty anxious leading up to it, but from the moment we walked in, staff were absolutely amazing. Making us feel super comfortable and always reassuring us on what was going to happen, always willing to listen to our needs and questions. Highly recommend this amazing place, especially for little ones who are anxious and nervous. Such a relaxing atmosphere. Very professional and respectable team. Can't recommend them enough.... (Show more)

From the minute I walked in the door the service at SOUTHBANK DAY SURGERY was absolutely 5 star! Friendly, caring, compassionate (I am a needle phobe/very anxious) and this hospital visit for my tooth extraction was the best I have ever had! The secretaries/desk staff, the wonderful concierge Janine (apologies if name is misspelled) and the amazing doctors/nurses, especially the person who held my hand whilst going under - thank you from a very grateful patient. The follow up phonecall to make sure I was ok and that I understood my discharge instructions - appreciated!! I have recounted my positive experience at Southbank Day Surgery to many people since my discharge. Please thank everyone who made the day an enjoyable one instead of the traumatic one I was envisaging. THIS is healthcare/patient CARE! Warmest regards, Kerry... (Show more)

Nurses were so horrible post surgery. Wont be going back.

What an amazing team of medical professionals! Thank you for looking after me💛 …

My son had a dental procedure here under GA last week and it was a great experience, wonderful nurses in pre surgery and also in recovery, as well as our great dental surgeon and anaesthetist. A lovely day surgery practice where we all felt very cared for.

Excellent from all staff

A month ago I had rhinoplasty at Southbank Day Surgery. The reception staff are so lovely and friendly and helpful and have a very pleasant welcoming manner which is very much appreciated when you're feeling a bit anxious. The nurses were really great and I felt very safe in their care. The hospital was so very quiet and relaxing, I didn't hear any noise or see any other patients, it was a very pleasant atmosphere. I highly recommend this hospital and all of it's wonderful staff. Thankyou Southbank Day Surgery.... (Show more)

I have had right and left eye cataract surgery at Southbank Day Surgery. Being greeted at the door and then treated as if I was the only person there, was very reassuring and relaxing. All the staff were friendly and concerned for my comfort and wellbeing and the explanations they gave were very helpful. They also followed up the next day which was appreciated. Would definitely recommend Southbank Day Surgery.... (Show more)

Here with distressed patient. We experienced nasty discrimination being asked why we needed a carer/support worker then being denied one. A scary nurse chased a disabled person out to carpark and attempted to chat twice AFTER being asked not to approach. Disabled person had to wind up windows in the heat and turn their back twice in self defence. Scary. Even the brilliant reception staff can't make up for that.... (Show more)