Smile Dental Group - East Coast

Done my root canal treatment here. Reasonable price and the doctors are kind and patient. They were willing to explain and help me to reschedule my appointment when I am not available. Highly recommended. Thumbs up!

Chase you the day before to show up on time and when I am five minutes early they said you need to wait for 15 mins then 5 mins into the wait they changed that to an half hour wait Very disappointed with the attitude that patient's needs can just be steam rolled over and I wonder whether they started to contact the rest after me . Poor patient management. Somehow they got be into the room after about 15 mins which is a reasonable wait Dr Lim who attended to be was very professional polite and helpful only wish the reception can be improved Overall Dr Lim did a good recovery and his service was good... (Show more)

I'm not a fan of going to the dentist. I've avoided it for many many years after I graduated school (back then there was free dental for students so why not once in a while). Last year I realised it's been 10 years since my last procedure so maybe it's time to pop in for a quick check-in. Asked around and was recommended this place by my friends. I don't live too nearby, but it so happens that my office is a few stops away so I thought to give it a try. I called into make an appointment, whole process was super quick and easy. On the day, I arrived a few minutes earlier than my appointment time. I was directed to register / check-in because it was my first time visiting and they didn't have my records etc. Lady staff who attended to me was quite warm, very efficient which I appreciate. Then I waited about 5 minutes (?) and was called in to see the doctor. I got a little lost because I was new and didn't realise the room I needed was on the second floor. I got to take this super cool press-and-hold lift (hahaha cheap thrills) and then it was very easy to find the correct room from there. There was one nurse / technician (sorry I don't know the right term) and one lady dentist. Later on I got to understand this is the younger Dr Tan (too many Tans in Singapore). She was gentle but firm and I felt like I was in good hands which is part of the reason I'm bothering to leave this review. She explained what she was doing at appropriate times and didn't make me feel judged for asking what might have been maybe not-so-smart questions (ahem, I hadn't seen a dentist in a long time ok) but just answered them patiently. She checked in with me at appropriate times, asking if I was ok, or if I was feeling any pain or sensitivity, and overall it felt like she knew what she was doing with a newbie like me (I guess it's fair to say). When I admitted that I don't floss etc, she (again!) didn't make me feel judged, just briefly explained why she would recommend me starting to form that habit (something about buildup). I didn't feel like it was as scary as I remember (tooth pulling trauma anyone else? Haha) and the other big reason why I'm writing this is because a while ago I got a super cute postcard from them!!! I was slightly worried about pesky sales calls or unwanted smses but they dropped a POSTCARD saying it's been 6 months and basically reminding me perhaps I should visit again HAHAHAH. In this age and time I got a postcard from my dentist so cute what the!!!! 🥰🥰🥰🥰 I should have taken a picture but oh well. I'll take a picture of the next one. I am actually really thinking of going back and not waiting another 10 years hahaha. After all I have to go to office so popping in for a quick clean should be fine! 👍... (Show more)

I have been going to Smile Dental Clinic for the past 4 years and I must say, I have always had an exceptional experience with their dental services. The staff are extremely friendly, professional, and knowledgeable. The dentists take their time to explain everything to me and ensure that I am comfortable throughout my treatments. I would also like to give a special shoutout to the receptionists who have consistently provided me with excellent customer service. They are always warm, welcoming, and ready to assist with any queries I may have. They go above and beyond to ensure that my appointments are scheduled conveniently and any billing concerns are promptly addressed. Overall, I highly recommend Smile Dental Clinic to anyone looking for a reliable and top-notch dental experience. Keep up the good work!... (Show more)

Very warm welcoming place. Saw Dr Tan Sijia for check up and clean. Very gentle, very good at explaining process and making sure I am comfortable. Also very clear in what is needed and letting me know when to come back for my next appt. Would highly recommend.

My last visit and communication with Smile Dental was in early 2016. The clinic administrator knew I was very disappointed as I had requested for my latest dental imaging to be provided for my consultation (repair works) at another dental practice. I was referred internally for root canal therapy and it was a bad experience. The dental specialist was frustrated during the procedure, and the crown dislodged weeks after. The treatment was costly. Yet they offered no service recovery as the dental specialist no longer worked at the clinic. This dental group is probably okay for general dentistry. After reading the other reviews, I realise that I am not the only person to have experienced their struggles with endodontics and other specialist treatments.... (Show more)

Dr Vivian Foo was very professional, patient and caring! Have always had a phobia of seeing the dentist and switched around many different clinics for a few years. However, after I saw Dr Foo, have been continuing dental treatments with her since. She always makes me feel reassured and will check in if I am doing okay/have any discomfort through the procedures. My teeth condition have also improved along the way. Thanks, Dr Foo! 😄... (Show more)

Sooo expensive paid almost $3k for root canal and crowning and the dentist had serious attitude problem no thanks.

I have been there almost 10 years. Dr Tan (male)is the best dental I come across. Friendly, kind and polite. Done many extraction with no pain at all 👍👍their counter staff was also friendly and helpful. …

Went there as was recommended by their branch to see the gum specialist and then was told after a couple of seconds inspection that it was not a gum problem. Paid for specialist price and then was told to see root canal specialist. No thank you. What a rip off…All they are interested is recommending you specialist after specialist and making big bucks.... (Show more)

I recently had my wisdom tooth removed at Smile Dental and I couldn't be happier with the service I received. From the moment I walked in, I was greeted warmly by the receptionist who made me feel comfortable and at ease. During the consultation, the dentist explained the procedure thoroughly and answered all my questions patiently. The extraction itself was surprisingly quick and painless, thanks to the skillful hands of the dentist and the friendly and reassuring demeanor of the dental assistant. After the extraction, the dentist provided me with clear post-operative instructions and made sure I had everything I needed to take care of myself at home. Overall, I highly recommend Smile Dental anyone in need of dental care. The staff are friendly, professional, and attentive, and the service I received was top-notch. Thank you for making my wisdom tooth extraction a smooth and stress-free experience!... (Show more)

The receptionist (Claire) at Smile Dental East Coast Road is very impatience, rude and unhelpful. She blabbers on and one without first understanding my concerns. This is the kind of clinic one should avoid from at all cost. Do yourself a favour and visit another one. Clinic that are not caring aint going to address your concerns appropriately.... (Show more)

Was with Smile Dental Group more more than 10 years after being recommended by my friend who did his wisdom teeth extraction, the dentist who did injection to him was so skilled that he felt no pain when the needle went into his gum. He recommended me Dr Tan Tian Wang and I stayed with him all these years. The pricing of the treatment are quite competitive compared to neighborhood dentists. Dr Tan TW is a caring dentist and always assure me if there are pain or discomfort during any procedures.... (Show more)

Dr. Eeleen Tay is a great dentist! She is highly professional and very empathetic to her patients. Explains clearly the procedures etc. Highly recommended her.