Smec -SAMARINDA

Indonesia - Samarinda
4.2 110 reviews

About Smec -SAMARINDA For more information about Smec -SAMARINDA in Samarinda please contact the clinic.

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Smec -SAMARINDA Reviews

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Administratively, the service using BPJS is quite smooth and fast, the directions are clear. Unfriendly employees are normal when we meet, but the doctor is not communicative. I still want to ask questions, I have been directed to leave. This is the doctor on the morning shift. Hopefully there will be improvements.... (Show more)

L R - a year ago - Review Provided by Google Maps

Hello sis, thank you for the review given. We hope you are always healthy, we apologize if there are still shortcomings in our service. If you have questions, criticism or suggestions, please contact our customer care on 0804 1 227788 (Telephone) and 0811 901 1234 (WhatsApp). #KeepYourEyesHealthy

Response from the ownera year ago

BPJS services are like rubbish, they are not friendly, they seem arrogant, it's an open secret, it's not that they can't afford the public, but there are already BPJS and LUNAS, but why are they still differentiated as if they can't be afforded by the public... I'm surprised

Ikhfa S Muttaqin Channel - a year ago - Review Provided by Google Maps

Hello sis @Ikhfa S Muttaqin Channel Firstly, I apologize for the inconvenience experienced. Regarding the complaint that you convey, we will follow up with the relevant team, so that it can be used as evaluation material for us to continue to improve the quality and patient service at SMEC. However, if you are willing, you can submit detailed patient data and complaints via direct message or contact SMEC Customer Care service by telephone at 0804 122 7788 or via WhatsApp at 0811 901 1234 #KeepYourEyesHealthy

Response from the ownera year ago

Recommendation, very friendly service from registration to completion, the toilets are very clean👍 …

Nabil Noval - a year ago - Review Provided by Google Maps

Hi Sis Nabil, thank you for the review provided. Hopefully brother is always healthy. #KeepYourEyesHealthy

Response from the ownera year ago

Just had sex treatment. But the service is great, the officers are agile again. Even though we use BPJS

Kristina Tina - a year ago - Review Provided by Google Maps

Service is friendly and very fast and very patient. The things explained are also very detailed. The interior is clean and very comfortable for parents. There is a special path for wheelchair users. The toilet is easy to find and clean too. The location can be said to be very calm even though the visitors are very busy. The parking lot is spacious and easy to pass. Overall, the experience here was very satisfying!... (Show more)

Ianizuu - a year ago - Review Provided by Google Maps

Thank you, Sis Lanizuu, for the review you have provided. We hope Sis Lanizuu and her family are always healthy #KeepYourEyesHealthy

Response from the ownera year ago

Sis, I'm getting treatment using BPJS and I've got cataracts that are so ripe/thick that I can't see in one of my eyes. Treatment is from November 2023 to January 2024, then the surgery is scheduled for May, right? Are you kidding me boss??? Even if you want to have an operation, it's difficult, even you are offered to pay 12 million independently, your doctor is amazing 😅 I wish you a blessed life... (Show more)

M Solichan - a year ago - Review Provided by Google Maps

We apologize for any inconvenience related to the services provided. This will be our evaluation in improving services. Thank you for your criticism and suggestions. #KeepYourEyesHealthy

Response from the ownera year ago

The service is very friendly, the place is clean and comfortable. Self-payment General insurance Government insurance (BPJS) All the services are good

stefanus ricky - a year ago - Review Provided by Google Maps

Some of the doctors were not friendly, there were no detailed explanations about the eyes, there were no suggestions for further eye actions

Nur Wing - a year ago - Review Provided by Google Maps

We apologize for any inconvenience related to the services provided. This will be our evaluation in improving services. Thank you for your criticism and suggestions. #KeepYourEyesHealthy

Response from the ownera year ago

I want to ask, have my eyes checked, did you get a prescription from a doctor?

i arul - a year ago - Review Provided by Google Maps

Hello sis @i arul If you need information about SMEC Eye Hospital, you can contact Customer Care at the following service: Livechat: https://rsmatasmec.com/patient-cares WhatsApp: 0811 901 1234 Telephone: 0804 122 7788 #KeepYourEyesHealthy

Response from the ownera year ago

very slow service, very long wait

mhmmd iqbal - a year ago - Review Provided by Google Maps

Hello Mhmmd Iqbal, we apologize for the inconvenience you feel. This will be our evaluation of the services provided. If you have any questions, please contact SMEC Customer Care via: Livechat: https://rsmatasmec.com/patient-cares WhatsApp: 0811 901 1234 Telephone: 0804 122 7788 #KeepYourEyesHealthy

Response from the ownera year ago

All service & cleanliness is very good. The clinic is very clean. All the staff from security, registration, examination, doctors, pharmacy are all good. Sorry, I can't do an assessment on the JKN application's treatment history because my child is receiving treatment. Hopefully this good service can continue to be maintained. Thank you SMEC 👍🏿... (Show more)

Revi Theodora - a year ago - Review Provided by Google Maps

Hello Revi, thank you for the review. I hope you are always healthy. If there is anything you can help with, please contact SMEC Customer Care via: Livechat: https://rsmatasmec.com/patient-cares WhatsApp: 0811 901 1234 Telephone: 0804 122 7788 #KeepYourEyesHealthy

Response from the ownera year ago

It's really regretful that I checked so far and didn't get any action. In fact, children who are not yet 2 years old have to be able to read so they can be examined, even though I asked another eye doctor, the treatment should be as early as possible, it's really not of good quality. If it can't be treated, it should be referred elsewhere. Not saying you have to be able to read first. Very disappointed... (Show more)

Sakinah putri Sulistian - a year ago - Review Provided by Google Maps

We apologize for any inconvenience related to the services provided. This will be our evaluation in improving services. Thank you for your criticism and suggestions. #KeepYourEyesHealthy

Response from the ownera year ago

When the computer system has a problem, it doesn't want to call using the manual queue, for the reason that the patient's data isn't recorded. time

Blade Fa - a year ago - Review Provided by Google Maps

Good afternoon, Brother Blade Fa. We apologize for any inconvenience related to the services provided. This will be our evaluation in improving services. Thank you for your criticism and suggestions. #KeepYourEyesHealthy

Response from the ownera year ago

After this, operation and control for the first time. The service is friendly, fast and easy for patients who use BPJS like me. Thank you very much for your service, I wish you success in the future 🙏🙏 …

Putri Nur Hijria Harwin - a year ago - Review Provided by Google Maps

Thank you brother for the assessment given. If you need information about SMEC Eye Hospital, you can contact Customer Care at the following service: Livechat: https://rsmatasmec.com/patient-cares WhatsApp: 0811 901 1234 Telephone: 0804 122 7788 #KeepYourEyesHealthy

Response from the ownera year ago

Both BPJS and Mandiri services are very friendly and agile...

Ella Haddar - a year ago - Review Provided by Google Maps

Thank you for your review and participation #KeepYoureyesandHealth

Response from the ownera year ago

The service is long...

eldin pramata - a year ago - Review Provided by Google Maps

Good afternoon Mr Eldin. First of all, I apologize for the inconvenience Mr Eldin experienced. Regarding the complaint that Mr. Eldin conveyed, we will follow up with the relevant team, so that it can be used as evaluation material for us to continue to improve the quality and patient service at SMEC Samarinda. However, if Mr. Eldin is willing, you can convey patient data and complaints in detail via direct message or contact SMEC Customer Care service by telephone at 0804 122 7788 or via WhatsApp at 0811 901 1234

Response from the ownera year ago

Arrive at 9, finish at 18.

Zeinfahmi Dwireski Wibawa - a year ago - Review Provided by Google Maps

Thank you, Zeinfahmi Dwireski Wibawa, for your response and assessment. If you need information regarding SMEC Eye Hospital, you can contact us at the following service: Livechat: https://rsmatasmec.com/patient-cares WhatsApp: 0811 901 1234 Telephone: 0804 122 7788

Response from the ownera year ago

I want to ask, can you cure droopy eyes or not? Please answer

Ibnumaulana Malikfajar - a year ago - Review Provided by Google Maps

Hello Sis Ibnnumaulana, for this matter, please contact SMEC Customer Care via: Livechat: https://rsmatasmec.com/patient-cares WhatsApp: 0811 901 1234 Telephone: 0804 122 7788 #KeepYourEyesHealthy

Response from the ownera year ago

The location is quite strategic and the parking area is quite large. The best place and has equipment that is quite sophisticated. The service you get is also quite professional, from clean and air-conditioned rooms, friendly service, and no discrimination between BPJS services and the general public.... (Show more)

Adit Pena - a year ago - Review Provided by Google Maps

Good afternoon Sis Adit, thank you for the review, I hope you are always healthy For further information, please contact SMEC Customer Care via: Livechat: https://rsmatasmec.com/patient-cares WhatsApp: 0811 901 1234 Telephone: 0804 122 7788 #KeepYourEyesHealthy

Response from the ownera year ago

The clinic is good, the doctors and nurses provide good service, unfortunately some of the registration officers are not friendly to patients because they don't bring a file that can actually be seen on simrs or vclaim. The way to inform the patient is not friendly. It's a shame because registration is the first step for people to see the service. Maybe the officers are tired but that's the risk of the job. Hopefully it can be improved.... (Show more)

winda wahyuni - a year ago - Review Provided by Google Maps

Hello Sis @Winda Wahyuni, We apologize for the inconvenience you have experienced and we will help you follow up with the relevant team. Thank you for the suggestions and criticism submitted, this can be an evaluation for us in improving our service even better in the future. If you want to convey criticism and suggestions, you can contact Customer Care service at the following service: Livechat: https://rsmatasmec.com/patient-cares WhatsApp: 0811 901 1234 Telephone: 0804 122 7788 #KeepYourEyesHealthy

Response from the ownera year ago
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Address: JL. A. Yani No. 6A-B, Kalimantan Timur, SamarindaIndonesia
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