RoyalMed

Getting through to the facility is almost impossible. After 15 minutes of waiting, when I was already the first in the queue, I was disconnected, and when I immediately called again, there were 4 people in the queue. After waiting for half an hour, I decided to disconnect and try again after some time. Then I succeeded, but don't let anyone think that I had to wait 15 minutes as the first person in the queue. And it wasn't in the morning, but during the day. Such situations are common. There are three ladies at the registration desk and you can't get through by phone, and in other branches (I won't say where, because I'll be accused of fake advertising) where there are one or two people at the registration desk, you can somehow get through, so what's the point? The facility's responses to negative opinions regarding telephone reception by registrars are untrue. You want to make an appointment with a doctor in the afternoon - there are no appointments, neither in person nor via the patient portal. And the worst thing is that these ladies are actually rude. Of course not always. It happened more than once, while waiting for an appointment at the office, that I noticed that some people were polite to them. No warmth or smiles, but polite - they do their job. However, they talk to some people as if they were working for punishment. If you expect more than confirmation that you have shown up for your appointment, you may be treated this way. Yet their job is to HELP patients in need. These ladies are not helpful. Dear ladies, change your job, preferably to one without contact with other people.... (Show more)

Once again, there are no places to see a pediatrician. If there is no reservation in advance, why do you call at 7 a.m. and there are no numbers. The lady at the reception told me to call tomorrow because maybe it will be possible tomorrow. When I explained to the lady that the child had been sick since the weekend, I was advised to take the child for night care. But Polmo doesn't accept children that small because they don't have a pediatrician. The lady at the registration desk said she wouldn't help me. I'm seriously considering changing the clinic.... (Show more)

I recommend it!!! We didn't have to wait long for the visit. Very nice ladies at registration. The doctor was also nice and specific. I have nothing to complain about.

The clinic employs good specialists who treat very well and help patients with further treatment. I am very satisfied with the friendly and quick service. You don't have to wait long for an appointment. I recommend the treatment to everyone. Matuszewska

Service tragedy. The behavior towards patients, especially the ladies at the reception, is unacceptable. They should receive empathy training.

Thank you very much for your examination today. Tomasz Kornacki

Efficiently, politely and discreetly (i.e. no unnecessary questions, beyond the scope of the consultation - Dr. Szykula), 23/01/2024

I go to the hospital with my mother. Very nice people: doctors, nurses and girls at the registry office. Always with a smile and want to help, regardless of the language barrier. They want to understand and help solve the problem. I recommend!

The patient portal is a joke, you want to take a number in the morning and as usual, everything just looks nice and the implementation is zero. Possible appointments displayed for any doctor 😬 …

Sometimes, like all of us, I am satisfied. It depends on the day and the situation we found

I recommend! The ladies at the registration desk were very nice and helpful. Visit to Dr. As usual, the shot was very quick, efficient and to the point.

Over an hour of waiting for a doctor (private visit), no excuses, no interest from the reception. Results can only be collected on site, as in the times of the Polish People's Republic. I do not recommend.