PanAsia Surgery

My recent experience at Panasia Surgery left me with mixed feelings. Dealing with Lulu from the administrative team was disheartening due to her poor attitude. When I brought the admin’s poor attitude concerns to the floor manager, there was a lack of direct addressing of the nurse's attitude. Instead, I received explanations on aspects I supposedly need to understand better. The manager's demeanor, focusing on the desktop screen and watch and rushing me off as she needed to be somewhere else, was less than satisfactory in terms of empathy and patient management. Furthermore, when I inquired about escalating my concerns further, the floor manager mentioned that she was the only point of escalation available. However, my experience took a positive turn when I spoke with Panasia Marketing Manager Joycelyn. Her understanding and receptiveness were a saving grace in an otherwise disappointing encounter. I sincerely hope that Joycelyn can elevate my feedback to the higher-ups, prompting initiatives to enhance customer service at the Mount E Orchard Panasia Clinic on level 11.... (Show more)

I have lovely compliments for Dr Jendana but unfortunately today's review is for the staff managing appointments. This is not the first time I experience a very presumptuous staff with a very rude tone. There was a change in appointment timing (yes they did let me know when i did my scan + sent me an email) but with a busy work schedule, I really honestly forgot and actually was about to go for my appointment based on the original timing when i got the call from the rude staff asking me how long i will take to reach the clinic as doc need to go for surgery and as i tried to explain, i really can't remember at that time (honest mistake), she very rudely and persistently told me how the clinic has reminded me multiple times without empathy or understanding my explanation. Would i be doing it on purpose to go see doctor at a wrong time? It would be a total waste of time and effort on my end. I really lost my cool with this staff and when I told her she was rude, she chuckled. I really feel the staff etiquette could be much improved.... (Show more)

Pathetic experience with staff at Dr. Jendana clinic. Never told to bring referral letter (specialist referral not accepted), yet confirmed and followed up multiple times if I have insurance, which insurance, preferred timing, change in timings etc. At the time of visit, asked to self pay (++ other charges). Ultimately I decided to not proceed with my appointment and came back without a checkup on a working day. Waste of time and energy.... (Show more)

Dr Jendana is very thorough in her explanation which I have never experienced from other doctors that I have seen so far. She is able to break it down in simple terms and eventually highlight things that were important for me to be aware of.

Dr. Look is super super nice (and most importantly - very handsome). He is quite patient and speaks good English and mandarin, which makes me feel easy in front of him while asking any questions to understand my gastrointestinal problems better. I did gastrointestinal endoscopy there recently. The receptionists were friendly and explained to me patiently step by step about the preparation works I would need to do before the endoscopy. The nurses at Mount Elizabeth Orchard are nice too:) They offer delicious sandwiches where ME Novena doesn't have this choice haha... Thanks to you all and especially to Dr. Melvin Look.... (Show more)