Neopel Hair Clinic

I research and analyze everything too much. The good people at Neopel very patiently answered all of my questions over the course of more than a year. When I finally decided to have a procedure done, I was still nervous. They made me feel so much better just with general reassurance and their extensive experience. Dr. Gaby is a superb artist. A virtuoso. Heed her advice to the letter. What you want is important. What she suggests is practical. They have done this many many times and know how to get optimum results. Though the process took a long tiime, it was mostly painless. Dr. Miguel knows his equipment well and is happy to discuss any technical aspects. He sees exactly how he wants things long before he has picked up an instrument. I've had more painful dental appointments. I speak some Spanish but don't look like I would. Their conversation regarding me was always pleasant and professional. Though I was not always the topic of discussion. They talked about their lives, kids, hopes, dreams, dinner plans, and dating. They did call me handsome. (thanks ladies) All this while operating on me with dexterous efficiency and exacting precision. It's easy to discern a well practiced hand at work. Near the end, I had eight practiced hands working on me. As for the results, they are exceptional. Consider that it takes a while to see your full results. 6 months at least. The sooner you start, the sooner you're looking better. I look at least a decade or two younger. Wish I'd done it sooner. I would highly recommend Neopel to anyone considering a hair replacement procedure. Not just for their unbeatable pricing, but also for the care and high quality of their experienced craftsmanship. I am considering a second procedure just to make it all a bit thicker. But if I never did, I am still exponentially more happy with my hair than I have been in many years. All this and zero scarring or complications. Gracias por tu gran trabajo Neopel. Thanks for your great work. Truly a job well done!... (Show more)

For reference I’m a 34 years old female. If you’re someone that wants some maintenance on your hair line this is the place. Sometimes you just want a touch up and not every clinic understands that they charge for the minimum amount of grafts and they give you a hard time. Neopel was the first clinic that adjusted to my needs. My problem is not major, it was a bald spot right in the center of my hair line and I have attached pictures, I have a widows peak but missing hair around it. I wanted the most natural result following my natural hair line. And finally I had my hair transplant FUE yestarday 03-14-2022 with no pain even today the next day and after anesthesia went away. Pain was my biggest my fear ahead of the procedure. This was my 6th consultation and what I loved the most was Dr. Ana Hernandez reaction to my needs and her confidence after inspecting my scalp! She thought my case was easy and straightforward based on what I wanted! The day of my procedure: I arrived at 8 am and out of the door by 12:30 pm. Every case it’s diferente! After Dr. Hernandez shaved my donor area because yes! you need to shave it and the bigger the space for them to work it’s better in my opinion because you need to take care of that part of your hair too otherwise you will create the problem over to that area, you can’t tell at all with your hair up or in my case I have good amount to cover the spot. I uploaded a picture too. Claudia and Telma (Nurses) make sure I was comfortable and give me medication to relax. Make sure you go with empty stomach, since one of the medications makes you kind of nauseous for a very short period of time. Minutes after D.Miguel arrived and he make me feel safe and calm during the whole process, he did the hair extraction of my donor area with no pain at all after the anesthesia kicked in, shots didn’t hurt much but the anesthesia inside the scalp did but nothing major, I am super afraid of pain and it was ok with me so don’t worry. The transplant was done by Dr. Ana Hernández. More local anesthesia was provided now were the will do the transplant this area is much sensitive so pain was 2 out of 5 for the anesthesia but after a few minutes, I didn’t feel a thing. After everything was done she provide my medication to take home and instructions. I wasn’t drowsy at all. Doing this review because there is not many of girls transplant or small cases like mine, you can get a little help if something bother you, I hope I can help someone out there to find the place because I had a great experience with them. I will update my review after 7 months for the final result, so excited for it! UPDATE: It took me more that 7 months to update my review but I'm very happy with the result, very natural.... (Show more)

I always thought i’d just shave it all off eventually and go with the bald look…but things change! I started by researching prices in So Cal, which lead me to also start looking at services across the border. I read several earnest, positive reviews about Neopel and contacted them for a consultation. From the initial contact via email Neopel was nothing but professional and not the least bit pushy. The price was about half of what it was in So Cal and included a ride from the SD airport and back, as well as a night in a hotel (Fairfield by Marriott). I put down a deposit, and scheduled my procedure (July 29, 2022). The week of, my driver reached out to me and helped me set up a time and location to meet. She was super friendly and very responsive. The morning of the procedure we met at the SD airport. i parked in terminal 2 plaza and she picked me up at arrivals. My driver (Jolvian?) was very friendly and spoke excellent English. Arriving at Neopel: The place was super clean and all staff that i worked with were fluent in Spanish and English. I was greeted promptly and filled out paperwork and made payment. I met with Dr Ana Gabriella Hernandez in her office to discuss how i wanted it to look. She was super friendly and even thought it was a great idea to facetime my girl to get her thoughts on my hairline. We went with Dr Ana’s recommendations as it would create the most natural look. Her main nurse, Claudia prepped me with an IV so she could administer painkillers, antibiotics, and anti-inflammatories during the procedure. The procedure: Dr. Ana and Dr. Miguel tag-team the procedure. Dr. Miguel does the extraction and Dr. Ana does the transplant. During the transplantation portion Dr Ana and her crew of three nurses worked like a well oiled machine to load up the insertion needles, one at a time, to get through the insertion as efficiently as possible. Pain: I’ve seen a bad review from someone that obviously has a low pain threshold. If you can tolerate the pain of dental work or a tattoo, then I THINK YOU CAN IGNORE THAT REVIEW. The numbing shots were really the only painful part to me, with the first two shots being the worst, and they tell you that as they give them. After the first two shots they all get a little softer as the skin is starting to numb from the first shots. Any time you might wince from pain they’ll stop and check in and see if more local anesthetic is needed. Note: I have about 150 hours of tattoo work done. In my opinion the eight hours of hair transplantation was comparable to eight hours of getting inked, but less painful because my tattoo guy doesn’t numb you. Discomfort: I don’t classify discomfort as pain. The discomfort of laying on my stomach for the extraction got to me, but Dr. Miguel noticed me shifting and called a five minute stretching break. Beyond that, the sound and tug or poke of having about 2500 follicles extracted and 2500 insertions into your scalp can wear on your nerves. They helped offset that with Xanax and versed though. Duration: It took about 4 hours for extraction and 4 hours for transplant. The cool thing is they feed you lunch in between, which also allows you to catch up on texts, calls, emails. Post op: Dr Ana gave a very thorough post op/recovery walk through. She even suggested i record it as a voice memo so my girl (Who happens to be an RN) can keep me honest and on track with my recovery. The cherry on top: Dr Ana gave me a ride to my hotel and didn’t leave until she was sure i was checked in. Talk about service!... (Show more)

Highlights: Amazing experience. Highly recommend it. Exceeded my expectations of results and service. Dr. Gabriela and her staff are ethical professionals. They are very skilled, and up to date with the latest hair transplant advances. Dr. Gabriela's recommendations are made thinking on YOUR well-being and aesthetic goals only. I never felt that I was being pressured towards paying for a more expensive or longer treatment. She wants what you want and isn’t just there for your money. Choosing Neopel: My wife helped me find out about Neopel on Google. She was very effective because she chose the best option. I am a Mexican-American and I never looked for treatments in the USA because: 1. IMO, Mexican and American doctors can be equally qualified. I grew up in a circle of MDs as my father is an anesthesiologist in central Mexico, so I am aware of their meticulous preparation. Although, you have to be careful about choosing an experienced doctor who has attended worldwide hair transplant conventions. 2. Price. The cost was fair, even for Mexico‘s standards. I am not sure if there are cheaper options, but you want to pay for the best, and Noepel is the best. Hair transplant is an exhausting task, it requires a big staff working around the clock. My surgery lasted six+ hours. For them to work that long really deserves the money charged. Before my appointment, I read a bad review where a transplant could not proceed due to the pain sensitivity of the patient. Hair transplant is a serious procedure. Your doctor’s priority is your health and IMO Dr. Gabriela made the ethical decision. They know what is best for you and act accordingly. Regarding the reimbursement, we have to put ourselves in the staff's shoes: they only have one procedure per day and the staff is big. IMO it wasn't Neopel's fault and they still deserve to get the day paid (at least partially). Please talk about all the risks (and reimbursement terms) with your doctor in your evaluation appointment. Evaluate and decide. But be aware that (as with all surgeries) no matter how well you prepare, life doesn’t always go as anticipated. Case, evaluation and procedure decision: Now back to my case: I had a deep receding hairline and little hair in my crown. During my evaluation appointment after talking to Dr. Gabriela, I decided to go with FUT. This gave me maximum hair follicles and major coverage. You have to be very careful as the Internet is FUE hype. Dr. Gabriela will be very straightforward and will honestly advise you with the best procedure for your case, although she will respect your decision. EVALUATION appointment is critical to set the right expectations. I am happy to have chosen FUT because the coverage in my hairline now looks awesome!! Dr. Gabriela advised me to transplant the hairline area only and treat the crown with medication. This is because the crown is not as severe as the hairline and the FUT transplant would deliver better visual results if applied in the front area only. As I mentioned before, the doctors are there for YOU. I am happy I followed Dr. Gabriela's advice and not my biased ideas. Procedure day: Hospitality was excellent. Staff guides in every step and they are honestly kind. Once in the procedure you will notice that this is a serious operation and a lot of hard work. I got 3500+ hairs that took from 9am to 3pm to complete. The staff never stopped working and their work was top-notch. *You will hear how the hairs are injected into your scalp, which can be a little intimidating. Or, maybe that was just my case as I have thick skin. *You will leave the surgery with detailed instructions and medicine, so no need to worry about stopping by the pharmacy *You will get a meal and (if you need to) a medical pass to cross the border fast. Recovery: 1-2 days after. No pain so far with the medications. 2+ to be updated.... (Show more)

I found this place on Google in late May 2022. I met the owner [woman] & immediately I liked her as a professional. I'm all about women empowerment & decided to give her the business..even though I found other locations in Tijuana that offer half price[$2,000] Dr Hernandez was $4000. I also gave her Botox business.. During my consultation before surgery , I wanted to be under anesthesia ..because I had other hair transplants before & the last 1 in Turkey , I couldn't handle the pain...she said yes.. My hand ✋️ on the Bible..I repeated this to doctors ,assistant & tech workers over 5 times..Now the Hair Transplant for hell..I was in so much pain during surgery..I wanted to stop. I told them numerous times to stop. They gave me only pain killers and I still wouldn't relax during surgery. Finally they told me they couldn't finish the work because of my pain.so I thought the fair thing to do is return 50% of my money..Dr Hernandez said No with a smile on her face like I was crazy & only returned $800 out of the $4,000. I was shocked with shame & regret. If you decide to give Neopel business..please be careful or do more research for better customer service & obviously cheaper prices.... (Show more)