Lassus Tandartsen - Keizersgracht

Lassus used to be amazing, but their service has slipped over the years. - depending on your dentist or hygenist, there is little concern for your comfort and zero empathy for pain they may cause - call and have to wait on hold for 10+ minutes just to make an appointment - appointments often run late (20+ minutes delay is the new standard) - they always try to suggest x-rays to make €€€ - on a positive note, they are good about accommodating emergency appointments Nonetheless, I would suggest to look elsewhere for a dentist in Amsterdam.... (Show more)

It’s hard for me to talk because nothing has been done to me yet, although I’ve had two appointments, but I’ve been waiting for three months for the tooth to be pulled out and prosthetics to begin. Of course, I started prosthetics in another country and now I can’t go back there. I would really like my problem of further prosthetics to be solved🙏 since not all clinics have an occlusal profile and such specialists👍... (Show more)

Jorge Caserio is treating me for TMJ and it’s been perfect. With the jaw pain, I’d been getting headaches, but with the split and other treatments the pain went away and life has become manageable again. He was great with diagnosing what was causing my jaw alignment issues and came up with a clear treatment plan.... (Show more)

Doctor was good. But customer support is terrible, charged me for procedures i did not have I sent multiple emails and they don't answer.

It took me some time to write this review and to recover but ALWAYS get a second opinion from another non-Lassus dentist! I had the pain of meeting an inexperienced dentist at Keizersgracht. My tooth had cracked and she said it had to be extracted. The procedure took 3,5 hours of butchering!! Also some of my blood was taken for the wound to heal better, it took 9 attempts and holes in my arm to find the vein. After extra anaesthetics and 3,5 hours of trying to get the tooth out, a colleague came in and popped it out in 2 seconds - just like a tooth should be extracted. The healing took 6 weeks as some of it got infected. My jaw is missing 5mm of bone as this was scraped away during the butchering and not rebuilt. And I was advised to get an implant after my tooth cracked?! What I’m left with is a large gap in my jaw. I’ve never been afraid of dentists but I am absolutely traumatised now. Never came back to this place after this experience!!... (Show more)

Good, fast service that also extends beyond working hours for urgencies (spoed). I was able to book a visit within 1-2 working days, which was great as I was in pain. Both the booking service and the dentist spoke perfect English. My dentist (Jort) was very kind, thorough and explained the whole process well. They were also able to quickly give all my patient folder details, so I can explain the process to my regular dentist back in Greece. Very happy with the clinic overall!... (Show more)

I'm not happy with Lassus at all. They have a few good specialists but the organisation itself is far below standard. It seems impossible to keep one and the same dentist so every time a new dentist has their own ideas. Several dentists are working on your dental issues but they don't exchange information with each other and every dentist has their own view and approach. For an implant they exceeded the projected costs with more than €1000. When I asked for the initial treatment plan and projected cost they sent me only half the respective invoices. I have asked for the complete overview 3 times now and I still don't have it. They know they over charged and it looks like they're going out of their way not to pick up the excess expense. A mistake they recently made in their dental care, they offered to compensate with a free dental hygiene treatment for which I have now received invoice, reminder and exhortation. Avoid if possible. Update: practice manager Danny never contacted me 👇🏼 Update 2024: when you think it can't get any worse, they will find a way... (Show more)

I came from London and had a fabulous hygienist with a long waiting list. A few weeks ago, I developed an infection after an extraction and my teeth turned brown from the antibacterial spray and mouthwash. (Which didn’t help). It looked ugly and felt it. Read the reviews of local dentists and saw Emma today. She was thorough, gave me advice and did an amazing job. I can laugh again. So pleased. Thanks Emma. From my teeth and happy mind. I really feel I can put the extraction and complications behind me. One thing. Keizersgracht is not disabled accessible. It’s too old a building though the inside is very modern. Highly recommend.... (Show more)

When all other orthodontists in Amsterdam don't repair metal braces falling off teeth outside their clinic, Lassus gladly booked an appointment the same day evening. Perfect service

Bad customer care - lack of empathy and rudeness towards a new possible patient I couldn’t get an appointment for an emergency simply because it was a temporary crown from another dentist. I was told that anything initiated by another dentist is not something they want to interfere with. They would not even listen to the details - they just redirected me to another practice (Dental 365). I also wanted other new dental services from Lassus Keizersgracht but they wouldn’t even listen. If you absolutely want to be their patient, I assume the best way is to book an intake without providing too many details upfront. After you have registered this way, they might want to accept you as their patient.... (Show more)

I am a patient of Lassus dentist for many years. I went through dental treatments, orthodontics, etc. However my teeth are still not fixed. On top of that, even with regular dentist checkups, they missed to see a growing cavity. I was really in pain and I finally had to go through a root canal treatment. My teeth has been so damaged that I will also need a crown soon. I tried to exchange with the dentists about my concern and complaints (by phone, e-mail) but they never answered and still ignore me. So I write my comment here: terrible experience with the Lassus dentists. The location looks great and the dentists are always nice; nevertheless they obviously do not care about patient’s health or solving dental issues. Money is their main focus through their treatments. I do not recommend this place.... (Show more)

I had my wisdom teeth removed by Dr Meshkan Moghimi. I had a lot of stress and apprehension before the appointment and I kept putting off doing it. Finally, both my wisdom teeth were removed. Dr Meshkan Moghimi is a very good dentist, she explains everyhting. She is very professional, very nice, very pretty and smiling! Thanks again!!! I recommend her 100%.... (Show more)

Had to repost this review because for some reason, I cannot see it from their reviews anymore. Ok so, I saw this super fancy and credible looking clinic while I was walking towards home so I decided to register and move my dental services here. It was amidst the lockdown when I made an appointment and was really a challenge to make one. I booked 2 services - cleaning and filling. When I arrived, I was expecting to get the services I booked which is pretty normal however, my expectations turned into a nightmare. First, the dentist did only the upper part of my teeth. To be honest, I felt that she was trying to prolong the process so she could in the end tell me that she can only clean the upper part, but who does this kind of service? Number 1: We are in the period where booking an appointment is so difficult and Number 2: I have to go out with only the upper part of my teeth cleaned? Unbelievable. Second was the most traumatizing experience. Instead of getting fillings, the 2 dentists consumed my whole time just by taking pictures of my teeth, gums and even a portrait shot of me using atleast 3 different types of camera (By the way, I found out from a Dutch friend that this is a trick to get you charged big time but little did I know that you can always say no to this. Usually they will not ask and, you’ll think that this will just take 5mins but not, so be careful.) Had to book another appointment for the rest of the services (which of course will be in 2-3months). After the “photoshoot scam”, they were advising me to me to do certain services they offer which will then cost me almost 3000 euros. In the end, I walked away feeling so shocked about the whole experience with just my upper teeth cleaned. Wait, and there’s more… they are charging me an extra cost for the consulting time which I did not ask in the very beginning. How is this normal?"... (Show more)

Great expat dentist! Would recommend, it’s clean, well kept, and up to date.

I went there with a strong pain, I had a infection and they didn't give me anything to take. I had to go somewhere else where finally gave me something for my infection and the pain

Truly amazing dentist practice. High class service in all its aspects. Sometimes you even forget you are at the dentist, something that a lot of us prefer ;)

Normally I don't write reviews, but I'm just so incredibly impressed with Lassus Dentists (Keizersgracht). All staff members were very friendly: from the women who booked my appointment over the phone, to the receptionist, to the dental assistant, and the dentist herself. Everyone made me feel comforted, reassured, and well-taken care of. I've come a few times for emergency work (lost fillings) and they have always been accommodating. The dentist did excellent work. Last but not least, it is also a very clean and beautiful clinic. Definitely a positive experience and I would absolutely recommend this place!... (Show more)

As an expat in NL I looked for dental health available in English and I must say, all the professionals here made me feel welcomed and taken care of since day 1. My husband and I are quite happy with the flexibility (open even on Sundays), but also with the kind approach of doctor Miranda and the innovative techniques of doctor Caserio. Especially with dr Caserio, I must say that the face, neck, and shoulder pain from bruxism are almost fully gone after getting my new bite/mouth guard. I would fully recommend his approach to bruxism.... (Show more)

I promise you this is THE BEST dentist in Amsterdam. Firstly, it is a very professional and well-managed practice that is as stunning as it is efficient. The staff is by far what makes this place! they make you feel comfortable, are all hilarious, nice, but best of all they are all very talented dentists. I've gone several times and remained each time not disappointed. If you need a dentist go here.... (Show more)

I have been coming here for a few years, and even though they are centrally located and have professional equipment, I have become very frustrated with their (very) frequent appointment cancellations, and the resulting constant change in mond hygienist who assists me. More than half of my appointments get canceled, and rescheduling pushes appointment out months further…to even different locations and different hygienists... (Show more)