Kinderwunschzentrum Köln

Germany - Koln
3.3 32 reviews

Welcome to the Kinderwunschzentrum in Köln! Your desire for a child is our heartfelt concern. We offer compassionate, expert, and discreet support. Our dedicated team of doctors, biologists, and fertility assistants provides personalized care. Explore our services including fertility treatments, prenatal care, and specialized services. Find quick access to opening hours, contact details, events, and expert profiles. Stay updated with our latest n... (Show more)

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3.3 (32 reviews)
3.5 
Staff
3.3 
Punctuality
2.8 
Communication
3.8 
Competence

  • all
  • bad behavior (13)
  • nice staff (21)
  • totally competent (18)
  • outdated equipment (3)
  • incompetent (10)
  • high tech (2)
  • bad communication (15)
  • wasted my time (2)
  • well-communicated (9)
  • right on time (2)

Kinderwunschzentrum Köln Reviews

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dr bender A very professional doctor with a big heart.

Belle Soleil - 2 years ago - Review Provided by Google Maps

Super nice and competent doctors in the operating room!

Julia Spehl - 2 years ago - Review Provided by Google Maps

- very unfriendly and very incompetent staff - a sensitive topic is not treated with care - very disappointing and unnerving - After changing to another CHP, my husband and I are properly cared for

Victoria Kaufmann - 2 years ago - Review Provided by Google Maps

Poor handling of the patient on the phone by hanging up the phone and disrespectfully ending the conversation one-sidedly!!!

Abell 63 - 2 years ago - Review Provided by Google Maps

A very good practice, I and my wife were in very good hands. From the receptionist to the doctor, very nice. I would recommend it to everyone,

G M - 2 years ago - Review Provided by Google Maps

dr Bender is so nice and always in a good mood, I've rarely seen a doctor like him. Great team, always friendly!

Melanie Körfgen - 2 years ago - Review Provided by Google Maps

Just class!!!!!!!! A huge THANK YOU AND A BIG PRAISE to the whole team....very friendly and very helpful...Top professional... Now to Mrs. Dr. Krusenotto If I could I would stick two wings on her..... An angel 😇🍀 Thank you so much for your effort and your work.....Thank you for existing ❤

Amina Cetinkaya - 2 years ago - Review Provided by Google Maps

dr Bender is a very great doctor! Since you are not always in a happy mood when you have an unfulfilled desire to have children, he was always able to cheer me up and motivate me with his easy-going and nice manner! I am very grateful to him for his treatment!!!! I can only recommend him! and Ms. Flohr from the registration I would also like to praise! A very friendly and funny lady :) Treatment: ICSI... (Show more)

Bex_o.O - 2 years ago - Review Provided by Google Maps

I have to say up front that I usually only give positive reviews. But this clinic disappointed me and after changing clinics, the bad feeling was confirmed. While I am assuming that Dr. There is no question that Merzenich has an idea of ​​what he is doing, but you often feel very alone there and maybe the methods should be reconsidered. The motto here was "a lot helps a lot". But that's not the case. Although we only had to pay 50%, we paid more than in the new clinic as a self-payer. We had three ICSIs in Schönhauser Strasse and after the “not pregnant” or zero fertilization there were no constructive words, that’s just the way it is. It also calls "only" a doctor's assistant. One would wish for more care. Only after the 2nd ICSI was there a debriefing and otherwise you are simply fobbed off on the phone with the words “next time it will work”. Great if you just had a negative test 😕 We looked for another clinic for the 4th attempt and looking back I can only say: Never again in this fertility center! Everyone in the new clinic is friendly, shares the excitement and always has an open ear In addition, you don't feel processed there. And the most important thing: 1. Try completely reduced medication there, IVF instead of ICSI and what can I say. pregnant!... (Show more)

Inga - 2 years ago - Review Provided by Google Maps

Hello, I have now had an ICSI in the clinic. The ICSI was successful, but the abortion occurred in 8 weeks. dr Merzenich is very competent and tries to answer questions. However, information will only be provided on request. The practice is modern and uses the latest technology, but the care provided by the assistants is poor. The good soul of the practice in the KW treatment team is very unfriendly. Answers in monosyllables, rolls her eyes when asked and shows through her body language that she doesn't feel like dealing with the patients. But fortunately there is still Mrs. B. in the KW team. The good soul of the KW team should be avoided....... (Show more)

Lina Brecht - 2 years ago - Review Provided by Google Maps

We had 2 heterologous inseminations carried out there and are very dissatisfied with the treatment as patients and customers there. We were with Mrs. Krusenotto and had the feeling that we were actually in good hands there. But then it turned out that Mrs. Krusenotto was either on vacation, on a training course or something else whenever we had to have our insemination. There was even some argument with the receptionist because they also wouldn't give us an appointment while she's on vacation. Unfortunately, you can't plan it when it starts. We also didn't feel like putting off a month and then having to pay the storage costs for the semen for another month. After a small complaint, we made an appointment with Dr. Merzenich, who then always carried out both inseminations. The waiting time until the insemination then on the day of the procedure was a disaster. We had to wait 1 hour for the sperm to be thawed and processed. Of course, no one told us this, otherwise we could have gone for a coffee or something similar in the meantime. But these are things that you can still get over. But if you have to carry the entire treatment yourself anyway and look at how the patients' money is handled here, it annoys me beyond measure. We ordered 4 extra ampoules "ready to use" sperm, which should be enough for 4 attempts according to the selected quality. Accordingly, we were more than surprised when we were told after the 2nd attempt that everything had been used up. When we asked, Ms. Krusenotto told us that the laboratory always proceeded in this way and that the instructions for using the sperm bank were ignored. This was done completely without our knowledge and without our consent. This caused us financial damage of almost €700. However, the clinic is not aware of any guilt in this respect, because the quality of an ampoule would probably not have been sufficient. According to a statement from a second clinic, it would very well have. To date (6 months later) there has been no response or apology from the clinic to a subsequent letter of complaint to Mr. Merzenich as clinic manager. We are really disappointed beyond measure with the treatment there, especially as self-payers. Here, no consideration was given at all to our needs as patients and also customers, because that's what you are there when you use any kind of service. I am now 6 months pregnant and my husband and I are expecting our first child soon. We certainly don't have Amedes to thank for that, but much more the Bonner Bogen Clinic, who take care of the needs of the patients who have been hit by a difficult fate with a lot of sensitivity, empathy and passion and meet them. Therefore, I can only recommend avoiding Amedes for heterologous insemination. I cannot speak for other treatment methods.... (Show more)

Verena T - 2 years ago - Review Provided by Google Maps

The worst problem is reaching someone there. You are put on hold and thrown out after 3 minutes. I called 12 times in one day spread throughout the day. Vain! Then I was forced to drive there myself the day after to get an emergency appointment 3 hours later. And I don't exactly live around the ceiling. DA MUST BE WORKED ON ASAP!!!!!

A. Z. - 2 years ago - Review Provided by Google Maps

In January 2019, my husband and I decided to seek advice from a fertility clinic. From the very beginning we looked to Dr. Merzenich felt that we were in very good hands - for us, the direct way without much fuss and flourishes was just the right thing. We wanted clear facts and we got them. If we didn't understand something, we could ask at any time - also by email, which was always answered very quickly. After the whole, very detailed diagnosis, we had a consultation at the end of July before we wanted to figure out how to proceed while we were on vacation. Although the clinic would certainly have earned more from an ICSI, we were given factual advice on the various possible methods - also with regard to the chances of success. Since we wanted to give nature at least a small chance, we announced in August 2019 after our vacation that we would like to try insemination. Unfortunately, the first treatment cycle did not lead to a pregnancy. In the second treatment cycle, ovulation came too early despite close monitoring, so that the second insemination could only take place in the third treatment cycle. We are now 13 weeks pregnant and overjoyed that we were able to freely choose the treatment method. Both the call after the unsuccessful insemination and the one after the successful one were both very empathetic. We also always had the impression that we always had the opportunity to ask any questions or clarify uncertainties without anyone checking the clock or getting impatient because the next patient was waiting. No matter who we were in contact with, we always felt that we were in good hands and will certainly go to Dr. return to Merzenich. An unreserved recommendation from us!... (Show more)

Nicole Kumfert - 2 years ago - Review Provided by Google Maps

I've been trying to reach someone by phone since yesterday! Tried at least 10 times! Then once I was finally in the queue, promptly I'll fly out again! I tried to send a fax 2 times, fax number according to the website, no fax goes through! What's going on there please? It's really frustrating... I'm giving up now, just wanted to be polite and cancel an appointment for a friend! Glad I'm not a customer there :-(... (Show more)

Brigitta Meyer - 2 years ago - Review Provided by Google Maps

A year ago we decided to seek advice from a fertility clinic and, on the recommendation of my wife's gynecologist, we went to Dr. Merzenich came. Both the first consultations and the entire IVF treatment were very professional and we felt that we were in very good hands at all times. We were always able to ask open questions and these were answered promptly and competently. Above all, we really liked the positive atmosphere in the practice. The entire practice team is extremely friendly - especially when you consider the heart's desire with which the couples end up in the practice, it's just nice when the mood is so positive. And what can we say, the IVF worked right away on the first try and our twins have been born since January, so we are extremely happy and grateful because without Dr. Merzenich and his team would not have our twins today. We can recommend the fertility center of Dr. recommend Merzenich unreservedly!... (Show more)

Oliver - 2 years ago - Review Provided by Google Maps

We cannot confirm anything that has been published in the comments, among other things. Even on public holidays, when the shop is actually closed, Ms. Krusenotto called us and answered our questions that we had emailed in advance. Every body is different, every body reacts differently to the medication and accordingly you shouldn't <$_5> the clinic if it didn't work out. We always reach someone by phone and get an appointment relatively promptly (if needed). The entire team and helpers are nice and very courteous, offer us drinks, e.g. dr Merzenich was also very nice and stood by with advice and action, so we feel very well looked after there.... (Show more)

R W - 2 years ago - Review Provided by Google Maps

I am very satisfied with the doctor Ms. Fabian, but the administration behind it is an absolute disaster. There is obviously no way to reach the practice by phone (calls cannot be accepted for capacity reasons), no response is received to the contact form on the website, the appointments requested via the appointment coordination tool are all rejected and all this DESPITE the request to contact us, because it is an acute case. I'm sorry for the good doctor Ms. Fabian, but the practice is not reliable and as a patient I feel ignored and let down.... (Show more)

JuliaWeber - 2 years ago - Review Provided by Google Maps

Unfortunately, I found the doctor's skills to be very poor. The same examinations as my gynecologist and with relatively little overweight stamped as "childless because of fat". I had really wished for more knowledge, more detailed investigations and more hearing. I found the assistants and other staff to be very friendly.

Corinna Fechtner - 2 years ago - Review Provided by Google Maps

Unfortunately I have to give one star because no one answers the phone at all. I'm actually very satisfied with the doctor Ms. Fabian, but that's really not possible. It doesn't matter when or how many times you call, nobody really ever picks up. The worst thing of all, what's more, is that I tried to call at least 20 times in one day, when I had enough, I went to the doctor. When I got there the ladies at reception were just sitting around and it didn't look like anyone could answer the phone. I am really very disappointed and therefore unfortunately cannot recommend this doctor.... (Show more)

Marie Hees - 2 years ago - Review Provided by Google Maps

I just wanted to make an appointment by phone and only the unfriendly assistant on the phone was speechless... She spoke so coldly angrily as if I were begging for a child.. I waive this appointment... There are other fertility centers...

leila Fachat - 2 years ago - Review Provided by Google Maps
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Address: Schonhauser Str. 3, 50968 Koln, Germany Koln Germany
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Leaflet QanoMed