Identalia

Croatia - Zagreb
4.7 381 reviews

About Identalia Polyclinic Identalia is a modern dental center in Zagreb. It is situated near the city center in a residential area. Safety and satisfaction of our patients are our primary goals and we have ensured all the necessary prerequisites to guarantee the quality of our work. The clinic itself is equipped with 14 up-to-date surgeries adequate for all types of dental therapies in accordance with the highest standards; latest gen... (Show more)

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4.7 (381 reviews)
4.9 
Staff
4.7 
Facility
4.5 
Punctuality
4.6 
Communication
4.7 
Competence

  • all
  • right on time (69)
  • totally competent (81)
  • well-communicated (127)
  • nice staff (190)
  • bad communication (9)
  • high tech (60)
  • good facility (113)
  • bad behavior (6)
  • outdated equipment (5)
  • terrible facility (7)
  • incompetent (5)
  • wasted my time (4)

Identalia Reviews

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Very friendly staff, all the best. Top👍🏼👍🏼👍🏼 …

Miroslava Cucic - a year ago - Review Provided by Google Maps

Thank you from the bottom of my heart for the nice review!

Response from the ownera year ago

Like every year we return to Identalia for the usual checks, each time we are pleasantly surprised by the efficiency, the thoughtfulness and the attention that Identalia has towards its clients. Excellence in everything, unparalleled.

elio g - a year ago - Review Provided by Google Maps

Thank you 🤗 …

Response from the owner2 years ago

Good morning...I have always been afraid of the dentist.....but I must say that the staff and doctors at Identalia were all excellent and professional..even all the services they offered us..see you again in July..thank you everything..siettuttssupesuper

Giusy Vezzoli - a year ago - Review Provided by Google Maps

A thousand thanks :)

Response from the ownera year ago

Unfortunately I am very disappointed with the clinic. Since I had a positive experience three years ago, I decided to go to the same clinic in Zagreb last year. Unfortunately, I was repeatedly sent home without being given a specific treatment plan, and I had to drive 1,600 km each time. Each time it was a different dentist who treated me and examined my teeth, and there were different opinions. Sometimes it was possible to place an implant for me, sometimes not. I didn't have enough bone in my upper jaw and building up bone was out of the question, for whatever reason... I still don't understand it. In the end I got a dental bridge that I was completely dissatisfied with. A few months later I went to another dentist for a second opinion. To my complete satisfaction, all the implants are firmly seated in the jaw; everything was possible with bone augmentation and a sinus lift. Unfortunately I can't recommend it!!!... (Show more)

Mirjana Radisavljevic - a year ago - Review Provided by Google Maps

Dear Ms. Radisavljević, Every patient is important to us and we are fully involved in finding the best possible long-term solution for our patients, but we are aware that our professional suggestions and planned therapy do not always meet expectations. Several options have been presented to you that have been recommended in the area of ​​advanced expertise. Unfortunately, due to medical aspects and their possibilities, your expectations were not met. With our solutions we wanted to give you an effortless future and the highest possible quality of life. We wish you good luck with your further therapy and will remain at your disposal. Best regards, Polyclinic Identalia

Response from the ownera year ago

Very satisfied, very friendly and competent people can recommend 👏👏👏👏👏👏👏👏🤩 …

Verica Kanesic - a year ago - Review Provided by Google Maps

Thank you for taking the time to describe your impressions.

Response from the ownera year ago

Top service with extremely professional approach of the entire staff

Damir Maruscak - a year ago - Review Provided by Google Maps

Thank you for the nice review :)

Response from the ownera year ago

Professional approach, personal interest in the patient, kindness, quality work.

Miroslav Tetec - a year ago - Review Provided by Google Maps

Thank you for the review! We remain available :)

Response from the ownera year ago

Serious, precise, good service.

Amos Conton - a year ago - Review Provided by Google Maps

Thanks for the review! We remain available :)

Response from the ownera year ago

Great. Competence, kindness, courtesy

Gabriella De Luca - a year ago - Review Provided by Google Maps

A thousand thanks!

Response from the ownera year ago

Excellent staff, quick and precise work, superlative hospitality and kindness, competitive prices. The best.

Sonia Ravai - a year ago - Review Provided by Google Maps

Thanks for the nice review :)

Response from the ownera year ago

Excellent team, my husband and I are very satisfied with the work of the polyclinic Identalia. Highly recommend!

Ana Kos Gluhinic - a year ago - Review Provided by Google Maps

Thank you for your kind words and the recommendation!

Response from the ownera year ago

I planned to get my teeth fixed in Identalia, but I gave up when I saw the dentists and nurses smoking cigarettes in the garage of the building. And in the corners where they work with patients. What is the level of hygiene and patient care? I turned on my heel and went to another polyclinic. I don't recommend it

Kristijan Vanđelić - a year ago - Review Provided by Google Maps

Dear Sir, thank you for sharing your experience. Although we have not recorded any trace of communication and agreement regarding your appointments or procedures by looking at our system, we are sorry that you got the wrong impression and the feeling that we did not meet your expectations. Please note that we are not the only medical institution in the building, whose underground garage you found yourself in, but it is certainly possible that one of our employees also happened to be there, since part of the space on the garage floor is used for shorter smoking breaks, according to our knowledge. Although we value each individual, his freedom of choice, decisions and use of free time, including breaks - we must emphasize that smoking is strictly prohibited in all our premises and we always adhere to the highest standards of hygiene, professionalism and care for our patients. Once again, we want to tell you that we are extremely sorry for the inconvenience you experienced and we hope that you will give us the opportunity to show you our commitment to quality dental care and professionalism. We work every day to improve the quality of our services, and we will certainly pay attention to your remarks. With respect, Identalia

Response from the ownera year ago

Everything was done timely and with care and efficiency. Communication was pleasant and direct, not "forced". I also have a feeling that the atmosphere within the staff there is nice and good and it is reflected in service received (e.g. doctor from time to time make sure to say "please" when asking something his/her assistant which is so nice to hear - to say every time would be impossible) Policlinic interior design is very nice, well-lighted, and spacious. Well-coordinated team.... (Show more)

Kristina Kezele - a year ago - Review Provided by Google Maps

Dear Kristina, Thank you for taking the time to leave a review of your recent visit to our clinic. We're delighted to hear that you had a positive experience with our team and that everything was done timely, with care, and efficiency. We appreciate your comments about the atmosphere within our staff and we're pleased that you felt that it reflected in the service you received. We take pride in having a team that is not only knowledgeable and professional but also personable and friendly. Happy Easter :)

Response from the ownera year ago

I am writing to express my sincere appreciation for the outstanding service I received during my recent six dental appointments at your clinic. Petar and Roberta demonstrated exceptional professionalism and dedication throughout the entire process. Their attention to detail, genuine care, and expertise made my experience truly remarkable. They went above and beyond to ensure I felt comfortable and informed at every step of the way. The seamless coordination between Petar and Roberta showcased the high standards of your clinic and the commitment to providing top-notch dental care. Their expertise and friendly demeanor alleviated any concerns I had, creating a positive and welcoming environment. I am grateful for the excellent service provided by Petar, Roberta, and the entire Poliklinika Identalia team. Please convey my heartfelt thanks to them for making my dental visits a positive and stress-free experience. Thank you once again for your commitment to excellence in dental care. I look forward to recommending your clinic to friends and family.... (Show more)

Tomislav Sokac - a year ago - Review Provided by Google Maps

Dear Tomislav, Thank you for the nice review. We are glad that we met your expectations. Greetings from the entire Identalia team, especially from Roberta and Petar ;)

Response from the ownera year ago

About 3 years ago, I went to Zagreb, Identalia clinic, to have my teeth treated: terrible experience. Teeth that are aesthetically beautiful, but have not been cared for properly. I had to return several times. Doctor Carlos, who was supposed to devitalize some teeth before operating, but not only did he not do it, he also made me suffer a lot because he gave me too little anesthesia, saying that otherwise he wouldn't have understood... I lived a nightmare. When I had to return for the second time to treat and devitalize 7 badly damaged teeth by this doctor, he disappeared and entrusted me to another with his first experience who also burned my lip, above and below. The clinic sent me to the pharmacy at my expense, dismissing me with an "excuse us". After getting angry, I asked for the head doctor and, magically, they provided me with the antibiotic to apply. In short, I asked for damages because I have to be treated in Italy, in Turin to be precise. The Generali Insurance of Croatia to which I had to turn, not only did not have me examined by a medical examiner, but did not believe that I had suffered any damage. I spent 10,000 euros with them. After various insistence and the expressed intention on my part to give a negative review, they paid me 2500 euros, telling me that it was only due to the pain in my burnt lip. I suffered a burn and I have a scar on my lips for life. I accepted because filing a lawsuit abroad is complicated. Now I find myself having to spend double in Italy. I attach photos of my lip, just burned, and how it looks now. Be careful when going abroad. Obviously I had to argue, fight, get angry, and suffer. I hope this experience can be useful to someone.... (Show more)

tina carfora - a year ago - Review Provided by Google Maps

Dear Mrs Carfora, We are deeply sorry to hear of your difficulties and disappointment. We, at Identalia, consistently strive to provide the highest level of care and service, as demonstrated by over 40,000 of our satisfied patients from around the world over the past 17 years. We would like to highlight that our experts are highly trained and dedicated to providing quality dental care, following rigorous protocols and professional standards. In every job, including ours, there are situations that are not pleasant for either party, but it is important that, if this happens, we are completely dedicated to you and ready to provide all possible support and help. Our policy is always to resolve these situations in a transparent and fair manner, as demonstrated in this case by the further actions taken by us and the adequate compensation you have received from the insurance company. If there is any additional information or official statement you would like to send us, please contact us directly. Best regards, Identity

Response from the ownera year ago

In November I return for other jobs, I am satisfied both with the jobs and with the hospitality, care and professionalism.....

fernando pagano - a year ago - Review Provided by Google Maps

Thank you :)

Response from the ownera year ago

As always, great seriousness and competence embellished with courtesy and friendliness! Thanks for everything!😁👋 …

Monica Bigatti - a year ago - Review Provided by Google Maps

Thank you :)

Response from the ownera year ago

Excellent clinic, very professional and kind staff. The doctors are very professional and knowledgeable. Hospitality in their accommodations is very comfortable, there is everything you need.

Carlo Manera - a year ago - Review Provided by Google Maps

Thanks a lot :)

Response from the ownera year ago

A place where there is no place for pain. :) Excellent service, professional and friendly staff. Praise!

Andrea Janžić - a year ago - Review Provided by Google Maps

Thank you Andrea for your kind words. We are always glad when someone notices the effort put into providing the best service :)

Response from the owner2 years ago

From the first arrival to the end of the treatment, I had the impression that I was the only and most important patient. I was most impressed by his dedication to work - all procedures were painless, everything was checked several times, there was never a rush, I was always informed about what, how and why the next step would be done, I could always ask for an explanation or advice. Top medical team! After treatment, the administrative staff helped me with overseas health insurance. I am writing this half a year after the end of the treatment, so not in those first moments when the impressions are the strongest, and I can only say that even after so much time, the positive impressions do not subside.... (Show more)

Tihomir Dubrovic - a year ago - Review Provided by Google Maps

Thank you, Mr. Tihomir, for such a wonderful comment. :) We remain available!

Response from the ownera year ago
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Address: Petrovaradinska ulica 1, 10000 Zagreb, City of Zagreb, Croatia, Petrovaradinska ulica, Zagreb, City of Zagreb, 10000Croatia
Marker
Leaflet QanoMed
Dr Zoran Ceko
Principal Dentist
Dr Zoran Ceko

Accredited member of Croatian Dental Chamber (CDC) [since 2005] Acquired certificate on All-on- 4 In clinic Dr Agliardi , Milano 05.2018 Acquired certificate on All- on- 4 concept at School of Dental Medicine, Zagreb 03.2018 Attended 4th International Congress of School of Dental Medicine, Zagreb [March 2018] Acquired certificate on All- on- 4 surgical protocol at Malo clinic, Lisabon 01.2018 Attended conference 2nd International Congress of School of Dental Medicine, Zagreb 2016 Attended conference - Dental Medicine in Everyday Practice 2015, Zagreb Attended conference on Perioimplant, 2014, Opatija Attended conference of Croatian Prosthodontics Society 2013, Zagreb Attended conference - Dental Medicine in Everyday Practice 2011, Zagreb

Specialities
Implantology Periodontics Prosthodontics
Dr Nikola Dzakula
Principal Dentist
Dr Nikola Dzakula

School of Dental Medicine in Zagreb Permanent professional development: 2011 “Ceramic works – therapeutic concept form A to Z ” prof.dr. Alexander Gutowski 2011 “ Therapeutic and prophylactic bite splints” School of Dental Medicine 2011 “4. international congress HDDI” 2012 Student at postgraduate studies – scientific orientation

Specialities
Implantology Endodontics Prosthodontics
Dr Marko Horvat
Principal Dentist
Dr Marko Horvat

School of Dental Medicine in Zagreb Permanent professional development: 2012 Comprehensive endodontic mechanical system 2012 With practitioners openly about practice

Specialities
Prosthodontics Endodontics Conservative Dentistry
Dr Josip Jezidzic
Principal Dentist
Dr Josip Jezidzic

School of Dental Medicine in Zagreb Permanent professional development: 2010 - “5. Croatian International Quintessence congress”, Zagreb 2012 - “With practitioners openly about the practice”, Zagreb 2012 - “Comprehensive system of machine endodontics”, Matulji

Specialities
Endodontics Conservative Dentistry Prosthodontics
Dr Haris Sabic
Principal Dentist
Dr Haris Sabic

Stomatološki fakultet u Zagrebu - Specijalizacija iz stomatološke protetike, 2018 - 2021 Faculty of Medicine Rijeka - Doctor of Medicine (MD), Dentistry, 2008 - 2013 Master Course Dr. Mauro Fradeani in Pesaro (all modules), Master Courses with Dr. Federico Ferraris in London and Madrid, Master Course with Dr. Galip Gurel in Istanbul

Specialities
Prosthodontics Functional Aesthetic Dentistry