IdeaSorriso - Padova

Italy - Padua
2.5 49 reviews

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IdeaSorriso - Padova Reviews

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Lack of seriousness and poorly organised... they demand the money immediately and then postpone the appointments... sorry but I don't recommend them to my acquaintances.

Ilenia Bragato - 5 years ago - Review Provided by Google Maps

Good morning Ms Black Panther, we are sorry that we cannot replicate in detail what you have notified but we do not have any patient named Black Panther, and from your review we are not able to trace which real patient it could be. In any case, we will try to respond promptly to what you highlighted. Our protocol involves the routine presentation of a quote which always highlights the payment methods that each individual patient can subscribe to or not sign up to before starting the services. Specifically, it does not appear to be our practice to request the total payment before the start of the treatment, on the contrary, we usually ask for a deposit at the beginning of the treatment, a further intermediate deposit and a balance at the end of the treatment. The following is our practice that we have followed for years for hundreds of patients. Obviously, as a matter of protocol, we have often been willing to revisit the payment methods previously signed along the way (for economic reasons, etc.), and we try to help each individual patient with the least burdensome payment methods possible. We regret this note and we are at your complete disposal. Best regards. IdeaSorriso Padua

Response from the owner5 years ago

Be careful... But be very careful. Don't trust me. In addition to being kidnapped of 1000 euros without even treating a tooth, they also ruined my only tooth being treated. Butchers....

maurizio cerbone - 5 years ago - Review Provided by Google Maps

I advise against it. I'm going to another dentist and spending a lot of money to fix the terrible job they did and which I paid a lot for. And I confirm that at every appointment you find a different person.

Letizia Bernardi - 5 years ago - Review Provided by Google Maps

Good morning, we ask you for some further details in order to understand your specific discomfort and we are at your complete disposal. Your review is from 8 weeks ago, but in this period the dental professionals and paramedical staff have always been the same in force for years, so we do not understand which people you are referring to and possibly if you could tell us which are the different subjects to we would be grateful to you. Obviously many professional figures work inside the headquarters, so the faces are countless. We are at your complete disposal and would be happy if we could discuss and redeem ourselves for future requests. Best regards. IdeaSorriso Padua

Response from the owner5 years ago

First visit waited an hour after the scheduled time Second appointment 2 hours of waiting. I do not recommend the professionalism of currency even in compliance with the set times

Carolina Mognon - 5 years ago - Review Provided by Google Maps

Good morning Madam, we are sorry to read about your inconvenience and we apologize. Unfortunately we are not able to understand if you are one of our patients as we do not have any personal details registered in your name. In conclusion, we would like to inform you that we have many requests and specifically this morning an important implant surgery took a long time. We are at your complete disposal to meet your future needs. Best regards. IdeaSorriso Padua

Response from the owner5 years ago

I went to the Padua office to repair a broken tooth implanted four years ago in the Bologna office which was suddenly closed a few months ago. The guarantee certificate was supposed to cover the 10 years following the surgery but this was not the case: I spent 170 euros to repair the tooth and the following day the tooth fell away again. I tried to contact the Padua office again: on the phone I had conversations with the poor employee who was only trying to justify the inconvenience while via email they wrote to me that since the company is in the "blank agreement" procedure they are not liable for the work completed. It seems to me that this is a real scam, of certainly unprofessional and certainly dishonest people. Kind regards Domenico... (Show more)

Domenico Beccari - 5 years ago - Review Provided by Google Maps

Good morning Mr. Beccari, as we have announced, the Padua office is completely available to all its clients, including those coming from other offices. In his specific case he perfectly states that the guarantees on the implants are maintained when, however, one shows up at the clinic for periodic checks, at least every six months, and if the hygiene and cleanliness conditions of the oral cavity are kept constant or, at least, in good condition. When the aforementioned conditions are not maintained, you will understand that the structure will not be able to guarantee what is requested. We are at your complete disposal and we hope to have been clear and transparent. Best regards. IdeaSorriso Padua

Response from the owner5 years ago

I changed because I'm angry with those from Verona, not with those from Padua who, not knowing them, can't judge them.

Paolo Bottalico - 5 years ago - Review Provided by Google Maps

I do not recommend! I waited 26 days to have my teeth cleaned! The day I was supposed to come my appointment was gone. They asked me to come on Saturday at 10. I came, I was there for 40 minutes and no one shit! The doctor was busy with another person.

Oksana Yablonska - 6 years ago - Review Provided by Google Maps

Never a positive rating for this clinic.

Yevgen Danylyuk - 6 years ago - Review Provided by Google Maps

Good morning Dr. MINGARDI. I hope these lines are delivered to you. My wife Meccariello and I, in November 2015, came to her at the Treviso Clinic for a visit with her. From that day a real ordeal began for us. Premises that ours was supposed to be a total (remake) of the teeth for which we paid the entire amount (and a lot) at the beginning of the work. At the beginning we had a really good doctor, in every sense. In July 2017, this doctor finished the work on my mouth while for my wife the work was half done and he was given an appointment for the month of September. From that appointment, it was discovered that the doctor who had assisted us until July had left and from that day my wife's problems began as at every subsequent appointment she found a new doctor, with terrible results! You Dr. MINGARDI, following a discussion that took place in the office between your staff and my wife who complained about the terrible work they were doing and ruining the previously finished one, carried out a visit from which you, in my presence, confirmed what complained by my wife. He immediately arranged to do it all over again, guaranteeing us that everything would be done by a good doctor and in the shortest time possible. Well, since the first appointment following what you arranged, 3 doctors have changed and each of these (apart from the last one) instead of working well, also damaged the finished work. Today, 12 October 2018, my wife is still in waiting to be called to begin the renovation of the upper part, as expected. Since July he had been given an appointment for September 17th, a date which was removed with a phone call made by the firm justifying the cause due to the lack of a doctor. Let me start by saying that we live in Pordenone and that in this period we have now covered more than 5000 km, of which over 4000 on the motorway and we have now reached the end of the 3rd year!. Given the above, we are evaluating the possibility of taking the legal route.... (Show more)

Mauro Cossalter - 6 years ago - Review Provided by Google Maps

I was advised to get a filling to "close" a hole between my teeth. From the way they described it, everything seemed to come out perfect. I go there and the doctor does all the work (contact with the patient equal to 0 because she spent most of the time talking about her own business with the assistant) and only after finishing does she tell me that I wouldn't be able to bite anymore. Apart from this, given that the work had now been done and that the doctor stated that there was now no turning back (I wouldn't have done so if I had been given this information first), after less than a week the resin for the filling It's starting to get ruined and I even had a piece fall off. Luckily it was supposed to last years! And it hurts too! Honestly, I'm very disappointed... (Show more)

Sara Girimonte - 6 years ago - Review Provided by Google Maps

Good morning, we are writing to you because personally with your details we do not have any patients at our facility. We would appreciate it if you could remove this communication if it is the subject of a joke or miscommunication. Thank you IdeaSorriso staff

Response from the owner6 years ago

Nice place, if you like to wait before your appointment the view is wonderful; Do only clients have to respect the timetable or also the clinics?

A V - 6 years ago - Review Provided by Google Maps

I was very happy with the treatment I received at this office. I found the staff to be professional and honest, a highly sought after quality. The first visit is free and includes an orthopantomography. The manager who examined me identified the fundamental problems to be solved (a cavity) and did not exaggerate the list of interventions. The dentist who carried out the cleaning and filling together with his assistant was very good: - you measured the anesthetic correctly (it is not pleasant to remain with your mouth asleep for hours), - at my request, he did not use the dam which is perhaps not suitable for those whose teeth are very close together, - he was very careful not to hurt my lips (it often happens to me because I have a small mouth) - he also fixed the collar of the tooth with the cavity (again at my request). In short, he really took care of the entire mouth, not just the parts to be treated, and I was pleased to feel this attention. Prices are competitive: 60 a small filling, 70 cleaning, 90 a collar. It's worth it just for a look at the environment, not only perfectly clean but also architecturally very pleasant, and at the skyline of Padua: the view from the 10th floor is absolutely worth it ;)... (Show more)

Ester Giusto - 6 years ago - Review Provided by Google Maps

I had a great time and made a lower circular. Thanks to all the staff in Padua.

Flavio Buffo - 6 years ago - Review Provided by Google Maps

Good evening, I hope that these few lines go to Dr. Mingarghi. I am writing my review here with the hope of an answer. I have been waiting for months for the implants to be done at the FLORENCE clinic and every appointment is then canceled for a few minutes. First I ask myself if this is serious and that it is possible that a surgeon who can do the job cannot be found. I am also willing to go to the clinic in Bologna. I expect an answer at least considering that the work is paid for before starting.... (Show more)

Camillo Raio - 6 years ago - Review Provided by Google Maps

Dear Dental Clinic, My name is Jairo Guimaraes, I am Brazilian, I have lived in Italy for more than 2 years and I have been an IdeaSorriso customer since May 2017. I am very satisfied with all the dental services received and the service offered by the professionals of the clinic. I regret using this form of communication to bring to your attention unpleasant incidents which, unfortunately, I believe I have suffered from the secretariat of your office. Not once, but three times, my family and I had our appointments canceled without any warning and, worse, when we arrived at your reception, even after showing the post-it with the appointment booking, we were usually treated with total negligence and discrimination, wanting to overlook the racist attitude towards our being foreigners. Last Friday, December 28th, I went to your clinic in Padua at 3.55pm for an appointment scheduled for 4pm. I identified myself at the reception, showed the post-it of the appointment stamped by you (attached), and was informed that I was not on the list for any appointment. I tried to explain to the receptionist that I was being treated for a canal and a filling, both open, which were causing me pain; She replied that she couldn't do anything, but that she could talk to Dr. Panza. After an hour and a half of waiting, I tried to check the time of my appointment at the reception from the same lady I had spoken to before (whose name I don't know) who asked me to wait and that I would be assisted by Dr. Panza. After half an hour, and after all the other clients had already been assisted, she came to ask me if I could consider another appointment or be assisted by another professional. At that point, after two hours of waiting without being assisted, I asked the Lady if what had happened to me was right and she simply told me there was nothing she could do. So, in order not to appear rude and behave in the same way, I was forced to leave. I kindly ask you not to misinterpret my words, I would just like to point out a reality experienced by one of your regular customers for almost two years now, I believe it could be useful information for you so that these unpleasant situations for my family do not happen again and for other customers. Best regards,... (Show more)

Jairo Guimaraes Pereira - 6 years ago - Review Provided by Google Maps

I brought a person for an emergency. We arrived at 2pm (they had given us an appointment at that time). After a few hours the doctor analyzed it and said he had to remove the tooth. They told us that the operation would be done within 5 minutes but they talked about hours. We finally left at almost 7pm. We thought it was a problem due to the fact that we were there last time. After a short time we went to the check-up with an appointment made on the day of the operation. Even there over 40 minutes late and only because we asked. Good doctors but terrible organization. Everyone is told he's next...... (Show more)

Lorenzo Caldon - 6 years ago - Review Provided by Google Maps

Good evening Mr Caldon, we are sorry to read your message and obviously we are at your complete disposal. You will understand well that requests in case of urgency, precisely due to their urgent nature, cannot be managed in the usual time in which scheduled patients are scheduled. We clearly make our professionals available but you will understand that the wait cannot be planned, precisely because the service is an emergency service. Any delays are always justified and we can guarantee the reasons are always valid and not linked to organizational problems. Certain healthcare services may involve unexpected extensions during their execution and you will understand that a patient cannot be dismissed during a possible treatment. In any case, we are at your complete disposal and we apologize for this inconvenience caused by the excessive wait. IdeaSorriso Padua Staff

Response from the owner6 years ago

Terrible staff, very rude in Bologna!

raffaella giovannini - 6 years ago - Review Provided by Google Maps

Really satisfied. Elegant environment and qualified and friendly staff.

Alessia Trevisan - 6 years ago - Review Provided by Google Maps

Honestly: stay away from these people... you will see many doctors, because (giving the most disparate excuses) they don't pay them and after a month or so they leave. Treatment plans and estimates: forget it. I warned you: then do as you want...

Paolo Curtotti - 6 years ago - Review Provided by Google Maps

Good morning, unfortunately we have never had any patients in your name so it is impossible for us to be able to reply to your review. If it were a made-up message, we would appreciate it being removed immediately. IdeaSmile

Response from the owner5 years ago

Appointments MOVED even 2 or 3 times. WAITING IN THE waiting room for no less than 1 hour, terrible organization. high prices. My friend was REFERRED 3 TIMES UNTIL THE COMPROMISE TOOTH BROKEN and she turned to a lawyer. I personally had a serious gum infection. They filled my gums with anesthetic for cleaning and I was sick for 10 days and took antibiotics. THAT'S ENOUGH FOR ME. THANK YOU... (Show more)

Chiara Zalin - 6 years ago - Review Provided by Google Maps

Good morning, we have reported to Google as you are not among our patients, your description does not refer to any of our cases, so we deduce with certainty that you are a FAKE. We will protect ourselves in the competent offices and invite you to remove it. IdeaSorriso Staff

Response from the owner6 years ago
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Address: Via Emanuele Filiberto Di Savoia N. 47, Padova, 35122Italy
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