Hospiten Estepona

Ok

UPDATE on this review so people don’t think that the hospital’s response below was by any means any good customer service. They didn’t respond to my complaint for weeks after and when they did, there was no apology by the unprofessional nurses behavior and a complete denial for what occurred below. Since the response was not adequate from the nursing supervisor, I asked my complaint to the director of the hospital. It’s been several months since my request and not one response. Read the facts below and think twice before having your loved on stay at Hospiten. After we we Worst experience at the hospital. We were told Quiron is much better as a hospital and now we know why. Below is a copy of what we attached to a formal complaint we filed weeks ago. Not one person has responded - I filed it with their hospital complaint forms and in addition, I emailed copies of the formal complaint. Below was our experience and we still don’t have all the results back :(. So glad my husband voluntarily checked himself out. They are getting a terrible reputation and losing money because of the horrific and unprofessional evening nurses - except one. We will also complain to our insurance company and will tell everyone we know how horrible it was. - here is an excerpt - On 10/28, I left my husband at approximately 9:30 pm. Before I left, we spoke with the Hungarian nurse who has been incredibly kind, very professional and compassionate since he checked in. She changed his IV fluids and we discussed his not sleeping the night prior and she said she’d ask the emergency doctor to prescribe something to help. At 11 another nurse came to check on him and again he asked for sleep help and she said she’d be back “en un ratito.” She never came back and he waited until 1 in the morning and pressed the call button but no one came for an hour . At 2 in the morning, he walked out out and three nurses were at the desk and and as he was walking towards them they started laughing at him perhaps because he seemed disoriented or perhaps they thought he was disheveled. He asked them for sleep help and they finally gave him something. From 2-4 in the morning, he slept and woke up at 4 am. His IV was out and tangled with blood coming out. He pressed the call button and no one came so he had to stop his own bleeding. I have pictures of his gown. For the above reasons we feel his care will be better at home and should anything get worse, we will go to an emergency room. We will do the follow up care as Dr. Suarez has instructed but as an out patient. He and the Hungarian nurse and the days nurses have been great and we have no other complaint. The orderlies and other hospital staff as the front desk have been very kind and professional. This lack of professionalism shown by the evening nurses is uncalled for and not what we expect for a hospital of your caliber.... (Show more)

Fine, thanks