Hobsons Bay Dental - Altona North

I had avoided the dentist for just shy of 25 years before making the necessary decision to book an appointment. Dr Andrew & his co-worker Kathy where extremely friendly and the service was exemplary. I will absolutely be booking here again.

Absolutely terrible, clearly over confident. The dental nurse even suggested stopping during the procedure. I ended up needing to attend the ED afterwards. On top of this ask me for extra payment weeks after the consultation for which I paid on the day. I would NEVER recommend attending this practice.... (Show more)

Mandy - Incredibly rude receptionist. What was meant to be a 2 part appointment spanned over 2 weeks, has dragged on for over a month. 1st appointment (12th Oct) was meant to be xrays and a clean, but due to a technical issue, only the X-rays were performed. So, I was told the clean would be apart of the 2nd appointment. The 2nd appointment finishes (24th Oct) and I’m told I need to come back again, in another 2 weeks. Instead, it’s booked for 3 weeks away (16th Nov). Irritated, but I’ll live. I then receive a text that my appointment is for a different day (11th Nov), and with another dentist. I call.. In comes the rude receptionist, who answered the phone on behalf of the Williamstown clinic. I begin to explain the above scenario, in which she states “I don’t have time for you to give me dates, I have patients. There isn’t anything we can do. I’ll cancel your appointment.” I ask her to not cancel until a replacement appointment is booked, and that I would like an appointment with my original dentist at some point on the 16th. She states “WELL LIKE I SAID, there isn’t anything she can do, and that you were told you would be seeing a different dentist for a clean.” I express to her that, that never happened, and I purposefully booked another appointment for the same day, as I have moved out of town. She says she’ll need to speak to the business owner and will get back to me. She calls me back and says my original dentist can do the clean, but will need to be another date. Another two weeks later.. I say to the receptionist “That means I would have waited over a month from my last appointment” she replies “no.. it’s 2 weeks from now.. the 25th of Nov” I say in response “My last appointment was on the 24th of October.. that’s a month ago” she quickly says “I GOT TO PUT YOU ON HOLD” and does so, without me even able to register what she said. After waiting 10 minutes, I’m hung up on. I call back and say “Hi Mandy.. it’s Scarlett” and she says “Oh.. sorry.. I was speaking to the owner. We’re going to pass this on to your original dentist and see what she can do.” I say “Okay, no worries. The reason I’m frustrated is because my first appointment was..” again, I’m cut off and she says “I KNOW, IT’S IN YOUR NOTES” I then say “I’m sorry, but you’re not letting me explain myself and you’re being quite rude.” She then hangs up on me. My sister overheard the phone calls and was also shocked at how she handled his conversation. As a previous receptionist, I have never heard such a lack of professionalism. Additional training is needed for her conduct, and it appears she needs to learn how to prioritise her daily duties.... (Show more)

Waited a while to see Dan.. after seeing him for the first time it was clear as to why the wait was so long. Dan and Hobsons Bay Dental Altona North were highly recommend by a friend and I’m so glad I found them. Dan was extremely gentle, attentive, informative, knowledgeable and caring I felt so good leaving the clinic. 8 week wait to see him again next and I can’t wait from now! Thanks for looking after me Dan ❤️... (Show more)

Dr Cheng and the team were amazing. I had to get fillings and I hate needles and dentists, but they were so accommodating and lovely. They me as comfortable as they could and it felt like they were done in no time.

I would highly recommend using Hobsons Bay Dental for all of your dental needs. Dan and his team are very friendly and professional, they provide an excellent service. I recently had my Wisdom teeth taken out and the procedure was quick, easy and without complication - Dan is the best in the business!... (Show more)

I've always been very scared of the dentist, until now, these guys are great, so nice and make you feel as comfortable as possible. Dr Dan was amazing and made sure I had good music and/or TV, 100% would recommend!

I recently had an extraction by Dr Andrews and found him to be confident, caring and friendly.I would highly recommend this practice.

I’ve avoided the dentist for ten years, I visited Dan about two years ago when I could no longer put it off, I’ve since been back twice for treatment and preventative dentistry! Something I never thought I’d do!! Let alone go willingly! Can’t recommend this place or the people that work here more!

I cannot speak more highly of the amazing team at Hobson’s Bay Dental. I recently underwent root canal treatment with Dr Dan and beyond happy with the outcome - I truly value his knowledge, excellent bedside manner and attention to detail. 100% recommend this professional practice!

Jack and the team at Hobsons Bay are exceptional at what they do. I was fortunate to have Jack help me with my Invisalign treatment in the lead up to my wedding and I’m so grateful at the incredible work and care that went into achieving an outstanding result. If you’re looking for a professional, trusted, friendly dental practitioner in the West, look no further!... (Show more)

I've been seeing Dr Andrews for near on 15 years. I followed him from his original workplace to when he opened Hobson Bay Dental. My children now go and see him!!!! The entire Hobson Bay Dental team are just amazing. I can't recommend Dr Andrews or his team highly enough. Professional and caring service. Second to none in my opinion!... (Show more)

I have been seeing Dan since he first opened his practice. I dread going to the dentist but his dental work is excellent! He makes you feel comfortable with music and light humour. I now have my wife and parents seeing him. He also made an excellent mouth guard for my wife who practices martial arts. I have and will continue to recommend his practice to my family and friends in the West and inner West.... (Show more)

Dr Jack and the other friendly staff made visiting the dentist a positive experience! Had me leaving with a perfect smile and also gave me a 2:30 appointment . . . The best time for a dentist appointment!

Great practice all round. Especially impressed by Jack Milgate and he’s being my dentist for 5+ years now. Always kind, considerate and makes me feel comfortable in the chair, resulting in pain free, high end dentistry. Highly recommend

My son had an accident and clinic squeezed him in for an asessment on the same day. Dr. Swan and her staff were excellent and did everything they could to make my son comfortable and provide guidance to my wife and I on what to do. Highly recommend.

I have known Dr Dan Andrews for such a long time. He is the ONLY dentist I know that when I or my family have an appointment we actually look forward it. He is a true healthcare professional who actually really cares about the community and his patients. I also know that the people he brings into his team have the exact same values and care for others. Not to mention the work he does has always been amazing!!... (Show more)