Health on Hand - Leicester

United Kingdom - Leicester
4.9 139 reviews

At Health on Hand - Leicester, our chiropractic clinics offer personalized and effective treatment in a warm, caring, and friendly environment. Our goal is to enhance your understanding of your body and prevent future relapses, empowering you to take control of your health.

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4.9 (139 reviews)
5.0 
Staff
5.0 
Punctuality
4.8 
Communication
5.0 
Competence

  • all
  • bad communication (1)
  • right on time (7)
  • high tech (4)
  • nice staff (30)
  • well-communicated (20)
  • totally competent (21)

Health on Hand - Leicester Reviews

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I was recommended by a friend and her husband who have been seeing Thomas at Health on Hand for a number of years. Having issues with my left side and shoulder pain. After the first session I felt a difference, my body felt centralised, like both feet were on the ground properly, which I didn't realise was an issue. Thomas gave me lots of information to help me understand what would help me and also a few daily exercises/stretches to do. He also asked for details of my home office setup, to take to my next appointment, to help tweak any areas which may add/cause problems. I now go every 10 to 12 weeks for maintenance, I ask questions which relate to the current regular tasks or hobbies I am doing, and Thomas gives me advice and exercises, to ensure I am doing my best to look after my body. The reception staff are very welcoming, nice to chat to Soraya and the team, I look forward to my appointments, I feel much better after each one and wish I had started years ago. Would recommend to all.... (Show more)

Lindz H - a year ago - Review Provided by Google Maps

Dear L It is always nice to read about patient's journey to better health and wellbeing. We are always encouraging our patients to take an active role in looking after themselves and it seems you are doing well ! Thank you so much to have taken the time to share your experience with us. I am looking forward to see you, to catch-up and maybe share one of our new drinks ? All the best Soraya

Response from the ownera year ago

Thomas is good otherwise I wouldn’t even give one star. Receptionist is rude and immature (Thomas you need to send them for additional training on how to speak to your customers) No complaint policy in place. Forces you to put 5 stars reviews for a small amount of discount.

Febmiz - a year ago - Review Provided by Google Maps

We have received your feedback regarding your recent experience at Health on Hand, and I'm genuinely sorry to hear that our front desk service did not meet your expectations. We take all feedback seriously, and I have made attempts to reach out to you in order to discuss your concerns and find a resolution, unfortunately without success. I have taken the initiative to investigate your concerns until we can speak In addressing your specific points: 1. Front Desk Service: After reviewing the recorded calls, our receptionist was noted to be polite and provided accurate information. I do understand that your dissatisfaction was related to our "Returning Patient" policy and associated charges. I would like the opportunity to discuss this with you personally. 2. No Complaint Policy: Our commitment to service excellence includes addressing and resolving complaints promptly. As explained during your call, we have a policy in place to transfer such matters to our management team, the receptionist did offer you this during your call. 3. Reviews: We value the feedback from patients who have visited our clinic, and we express our appreciation for those who take the time to share their experiences. 4. Next Steps: To prioritize resolving this matter, I have temporarily postponed your appointment with Thomas. I believe a direct conversation would be more effective in addressing your concerns and finding a suitable solution. I am committed to ensuring your experience with Health on Hand is positive, and I look forward to speaking with you at your earliest convenience. Please feel free to contact me directly on 0116 2101619, so we can discuss this matter further and work towards a resolution. Regards Soraya Mangrolia, Practice manager

Response from the ownera year ago

Really informative sessions, Mo is extremely supportive and guides me through everything. It was recommended to me from a friend and I definitely recommend it.

Sohail Siddiq - a year ago - Review Provided by Google Maps

Thank you for your review It is always our aim to educate our patients, in order to explain what their problems are, what can be done to help and what you can do to prevent future issues. We are looking forwards to support you in your future health goals Regards Thomas

Response from the ownera year ago

This is for a truly gifted man - Mohammed (chiropractor ) The man has magic in his hands!! I struggled from walking for nearly 3 months before visiting him. With just 4 visits, I’m completely cured and zooming again 😊! Don’t think twice to see him!! Nick name - MAGIC HANDS sums it up!!!

Sl K - a year ago - Review Provided by Google Maps

Thank you for your kind words! We are looking forwards to keep you zooming! Regards Thomas

Response from the ownera year ago

Thomas does fabulous work, helped me tremendously to recover. I would recommend them definitely.

Leena Sodha - a year ago - Review Provided by Google Maps

Hi Leena I would agree with you !! I just had a maintenace session with him and feel amazing Thank you for sharing your experience Soraya

Response from the ownera year ago

I am very pleased with my experience to be seen by Chiropractor Thomas Jeppesen, I was treated with professionalism and care and he created a relaxing atmosphere and truly brought ray of sunshine, therefore love this Health On Hand 5* service. Thomas and his team Soraya are really caring and have a genuine chiropractic care skills. Thomas is also extremely knowledgeable and makes the experience very comfortable and worthwhile during treatment, quality of service is top notch. Furthermore, receptionist Soraya and the team are always welcoming with a smile on their face. definitely recommend here!! I am truly grateful and a big thank you to Thomas, who is a breath of fresh air. and everyone else in the team are welcoming, polite & very friendly, it’s a great team of professionals We highly recommend them to anyone who want to get their lower back pain issues addressed once & for all, they are simply superb.... (Show more)

Pravin Laladia - a year ago - Review Provided by Google Maps

Dear Pravin, Thank you for taking the time to share your experience at the Health on Hand. Thomas, myself and the whole team really appreciate your feedback. I am glad to that you enjoy your sessions with Thomas. I am looking forward to see you soon for our little pleasant chats Regards Soraya

Response from the ownera year ago

I had incredible experience at Health on Hand for years. The service is exceptional, and the staff are incredibly attentive and knowledgeable. From the moment I walk in, I feel welcomed and at ease. The chiropractor (Mohammed) took the time to thoroughly assess my concerns and explain each step of the process with clarity. Not only did he provide effective treatment that alleviates my discomfort, but he also offers valuable advice for maintaining spinal health. The results are outstanding—I leave feeling rejuvenated and with a noticeable improvement in my posture and overall well-being. I can't recommend this chiropractic clinic enough for their excellent service and the positive impact it had on my health.... (Show more)

Amita Mistry - a year ago - Review Provided by Google Maps

Dear Amita Thank you so much for taking the time to let other know about your experience here at the Health on Hand. We are so happy to hear about your recovery. Regards Soraya

Response from the ownera year ago

I had a great first time experience at Health on Hands, the chiropractor Mo was excellent and really took the time to thoroughly assess the root cause to my back pain. Mo explained at each step of the process and made sure I was comfortable throughout. I felt instant relief from the treatment and was given great advice for aftercare.... (Show more)

Talia kew-moss - a year ago - Review Provided by Google Maps

Dear Talia Thank you for taking the time to share your experience at the Health on Hand. We do take pride in the service we offer to our patient and do our outmost to deliver great patient care. We are so happy to hear that we were able to do so with you Kind Regards Soraya

Response from the ownera year ago

Great place, solved my problem in 2 visits, didn't push for more than I needed.

Zoe Ackland-Garner - a year ago - Review Provided by Google Maps

Dear Zoe Thank you for your review. We are glad we could help sorting your issues Regards Soraya

Response from the ownera year ago

Have been seeing Thomas for the past few years. He is amazing and his treatment has really helped me. My back pain is under control now so I only see him every three months. The staff at the clinic are friendly and helpful. I would like to thank Thomas and all the staff for the efficient way they run the clinic and their warm welcome. 🙏

Yasmin Nathani - 2 years ago - Review Provided by Google Maps

Dear Yasmin Thank you very much for your kind words! It is alway great to see you and your family! And a pleasure to be able to support you in feeling your best! It is always a pleasure to see you. We are happy to hear how well you are doing. Thank you for taking the time to share your experience at the Health on Hand. Regards soraya

Response from the owner2 years ago

Excellent practice Docs are great and always happy to help especially when you’re in pain

Hitesh P - 2 years ago - Review Provided by Google Maps

Thank you for your warm words It is always a pleasure to see you ! Regards Thomas

Response from the owner2 years ago

I’ve been using health on hand for over ten years they have kept me going when at times due to health issues not being able to walk or straighten my back They have alway got me back walking normally with in a couple of weeks and I have been in some states over the years They are always professional and willing to help I would highly recommend this practice has there staff are great at what they do best that is get you back to normal in has little time as possible Give Thomas a try or any of there staff you want be disappointed in the results... (Show more)

Gary Machin - 2 years ago - Review Provided by Google Maps

Thank you Gary! It has been a pleasure to be able to assist you on your journey! Keep up the cycling!

Response from the owner2 years ago

Excellent service. Would not hesitate to return if there any problems in the future.

Denison - 2 years ago - Review Provided by WhatClinic

Mohamed spent an hour with me and went through my problems with the hip and waist pain and gave me treatment. Will have to follow up next week. Can only tell the difference after a few treatments.

Abdul - 2 years ago - Review Provided by WhatClinic

I simply have no words…. Thomas is THE BEST! He has eased my excruciating pain incredibly. No long explanation- go see him, best decision you will make

Harsha Acharya - 2 years ago - Review Provided by Google Maps

Hi Harsha Thank you so much for taking the time to let other know about your experience here. I am glad you are better. soraya

Response from the owner2 years ago

Excellent service! I have struggled with sacroiliac pain for a long time and have only ever had temporary fixes. I've been attending this clinic less than two months and the problem has improved drastically already. I'm so pleased with the outcome and I can't recommend Thomas enough, he gives me advice and exercises to do at home and is clearly passionate and invested in his career. Top guy! ☺️... (Show more)

xantiana young - 2 years ago - Review Provided by Google Maps

Dear Xantiana We are happy to hear you are doing better. We aim to offer the “full” chiro service and we believe that involving patients in their care is an essential part of their recovery and to help prevent problem coming back. I have been working with Thomas for 17 years and I do agree, Thomas is very passionate about what he does. I am very fortunate to work with an amazing chiro team like Lois and Shazad with their excellent skills and patient care. Thank you so much for sharing your experience. Soraya

Response from the owner2 years ago

Health on Hand are excellent and use a variety of techniques to suit your health needs - I use them for more than 10 years !!

john yardley - 2 years ago - Review Provided by Google Maps

Thank you John! Always great to be able to help!

Response from the owner2 years ago

Simply fantastic. My back was in such excruciating pain to the point where I couldn't even pick up a pencil. Thank you Thomas for fixing my back pain & for all the great advice you gave. Also a massive thanks to Soraya & all the reception team for the lovely chats & hospitality. I highly recommend using Health On Hand.... (Show more)

Shay B - 2 years ago - Review Provided by Google Maps

Hi Shay It is always a pleasure to have a chat with you! I am so glad to hear you are doing well so keep up with the stretches and exercises. Thank you for taking the time to let other know about your experience here Soraya

Response from the owner2 years ago

No one picks uo the phone

Manish Gajjar - 2 years ago - Review Provided by Google Maps

I am sorry about your experience! As the answerphone was saying, the clinic was closed for annual leave for 2 weeks. I hope you did leave a message as we checked the messages 2-3 times a week and called people back to deal with any queries. We are now open again 5-6 days a week to help you! Regards Thomas

Response from the owner2 years ago

It's about time I reviewed this exceptional clinic! I have suffered with neck and mid-back pain since starting work. I was skeptical at first as my pain returned soon after my first session. It is a steady process. You have to be patient and invest that money for the long-term. I was treated by Thomas and couldn't praise him enough. He was always polite, professional and thorough. He even taught me rehab exercises to do at home to reduce the frequency of treatments - A very honest professional. On one occasion where I had severe acute pain and could not get an appointment urgently, Thomas called me to discuss the issues and gave telephone advice. I'm not sure how many Chiropractors offer this! Sadly I won't be able to use their services anymore. I am missing you guys already... (Show more)

bhavik227 - 2 years ago - Review Provided by Google Maps

Hello Bhavik Thank you for the lovely review! I have always enjoyed our conversations and will miss these. I hope you will have an amazing time on your new adventures, enjoy the sunshine! It is always great to be able to help people, not only with pain relief, but getting people involved in caring for their own health and well-being. Keep up the exercises and hope to see you in the future. Regards Thomas

Response from the owner2 years ago
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Address: 193 Loughborough Road, Leicester, Leicestershire, LE4 5PLUK
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Leaflet QanoMed