HautZentrum Zurich

Switzerland - Zurich
3.6 332 reviews

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HautZentrum Zurich Reviews

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I wanted to make an appointment with this doctor, but the German lady who answered the phone really annoyed me. As I tried to communicate with her, she laughed in my face. I asked for an appointment for 19.02 and she replied several times that it would not be possible, because they no longer had availability on that date. I asked to speak to your manager, a lady replied, who introduced herself as such, I don't know if it really is! This lady, initially, wanted me to believe that I had imagined everything. Then he said his German colleague wasn't laughing at me. I don't find this attitude professional! I mentioned this and then, strangely, they found an appointment available for 19.02. I immediately called back to cancel because you don't treat people like that! If you have problems with Italians, perhaps you should work elsewhere! Because there are so many of us in German-speaking Switzerland! I don't know the doctor, but maybe should monitor the team better! This way you lose potential patients!!... (Show more)

valentina pinna - a year ago - Review Provided by Google Maps

Dear Ms. Pinna, Unfortunately we could not find you in our system under this name. We're sorry you had a bad experience on the phone. Apparently we booked an appointment for you, but you canceled it shortly afterwards. If we can support you with a concern, please feel free to get in touch. Kind regards, Skin Center Zurich AG ***** Gentile Signora Pinna Purtroppo non siamo riusciti a trovarla nel nostro system con questo name. Ci dispiace che abbia avuto una brutta esperienza al telefono. A quanto pare, the abbiamo inviato un appuntamento che ha disdetto poco dopo. It is possible to have a soddisfare from the richest woman, the invitation to a ricontattarci. Cordiali saluti, Skin Center Zurich AG

Response from the ownera year ago

The sofa in the waiting room is very uncomfortable. The seat is too long. With Dr. med. I am very satisfied with Monika Preston.

Bruno G. Capraro - a year ago - Review Provided by Google Maps

Dear Mr. Capraro, Based on your four-star rating, we assume that overall you were very satisfied with your visit to the Zurich Skin Center. Thank you for your comment about the sofa in the waiting room. It actually has a relatively deep seat. Next time you are welcome to request an additional cushion or chair so that you can sit more comfortably. Kind regards, Dr. med. Martin Kägi, senior physician at the Zurich Skin Center.

Response from the ownera year ago

Both doctors I met at the clinic were very personable and informative.

Hercule The 10th - a year ago - Review Provided by Google Maps

Thank you very much for your excellent evaluation. We are pleased that you were very satisfied with both doctors. Kind regards, Zurich Skin Center. ***** Thank you for your excellent review. We are pleased that you were very satisfied with both doctors. Kind regards, Your Skin Center Zurich.

Response from the ownera year ago

I was there once and never again. Nobody cares about you as a patient, you are just seen as a money maker and treated with the worst service. I had to wait for over an hour and in the end the doctor didn't even look at my skin, he just assumed something and sold me a lot of medication that I've needed for weeks and had no results. I have the feeling that this is only done so that you can go back and pay for everything again and so on.... (Show more)

Hans Müller - a year ago - Review Provided by Google Maps

Dear Mr. Miller Unfortunately, we were unable to identify you as a patient with us under this name. We therefore have no opportunity to respond to your criticism in more detail. If our patient is not satisfied with something, we will be happy to listen to you and do our best to find a suitable solution. Kind regards, Dr. med. Martin Kägi, Head of Skin Center Zurich AG.

Response from the ownera year ago

I was treated there for desensitization for a year before I finally switched to another practice. Wrong appointments were made, I was given incorrect or contradictory information about the treatment process, unnecessary procedures were carried out to remove moles, there were a total of 4 unannounced changes of doctors, etc. I tried to address problems but was mostly dismissed in a very unfriendly manner and was told blamed for the problems. Overall, I felt very uncomfortable in the Skin Center.... (Show more)

Nathalie Lieckfeld - a year ago - Review Provided by Google Maps

Dear Ms. Lieckfeld, We are sorry that you had a bad experience in our practice in 2023 and that you were treated unfriendly at reception. We regret that your complaints could not be resolved on site. We strive to continually review and improve our work processes. The well-being and satisfaction of our patients are very important to us. We are available at any time for a clarifying discussion and will send you a friendly greeting. Dr. med. Martin Kägi, senior physician at the Zurich Skin Center

Response from the ownera year ago

I made an appointment and waited almost a month for it. On the day I had my appointment, I left and was told at reception that the doctor wasn't there and that you had already informed me (by phone) what was happening was not the case.Secondly, you wait 10-15 minutes in the waiting room, which is ok, but an additional 40 minutes in the treatment room for the doctor. Unfortunately, I will no longer be a patient at this practice and would not recommend it.... (Show more)

Bunjaku - a year ago - Review Provided by Google Maps

incredibly unprofessional handling, not recommended at all, dirty and messy.

Amelie June - a year ago - Review Provided by Google Maps

Dear readers After a long time, I wanted to have my moles checked for malignancy again. Then, on the recommendation of the first doctor, I decided to have two potentially malignant moles on my back removed and she circled them and took a photo for me. On the scheduled day of the operation, I was treated by a second doctor who then removed two moles. At home I noticed in the mirror that one of the two moles did not match what was actually discussed. I then reported this to the third doctor at the next appointment to have the stitches removed, who unfortunately did not want to properly address my problem and pointed out the responsibility of others. After further complaints, I finally received a call back from the second doctor and the explanation was that each doctor would take another close look at the moles before the operation. I tried to request my medical history in writing over the phone, which you refused to give me because of excuses, even though I am legally authorized to do so (as far as I know). In general, communication in practice is not optimal and clearly needs improvement. Because a different doctor treats me every time and the staff on the hotline is constantly busy and not that motivated, it was really difficult for me to even find a contact person. I will visit another dermatologist in the future, even though the location of HautZentrum Zürich AG is really good and the treatment was quick and painless for me. A pity!... (Show more)

Gobelin-Caius Turner - a year ago - Review Provided by Google Maps

Dear Mr. Eckard, We are sorry that you were not satisfied with the treatment at the Zurich Skin Center. It may happen that patients are not always treated by the same doctor, but this is the exception. We're sorry about that. However, it surprises us that you wrote a two-star review despite the informative telephone conversation. The well-being and satisfaction of our patients are important to us. We hope that you will receive optimal care next time and that we can convince you that the process will run smoothly. Best regards Skin Center Zurich AG, Dr. med. Gerald Untersteiner

Response from the ownera year ago

As a long-time patient of the Zurich Skin Center, I can say with great confidence that my experiences have always been positive. The team of doctors and nurses is extremely competent, professional and sensitive. The treatments were always effective and I always felt well cared for and understood. Overall, I can only warmly recommend the Zurich Skin Center.... (Show more)

David Pezzotti - a year ago - Review Provided by Google Maps

Dear Mr. Pezzotti, Thank you for your excellent review. We are pleased that you are enjoying the treatment from Dr. med. Martin Kägi and the care provided by our practice team were always satisfied. Kind regards, Your Skin Center Zurich.

Response from the ownera year ago

I have Dr. So far I have found Kägi to be a very competent doctor who takes time and listens to his patients. The practice team is also extremely friendly, even though they are very busy. Keep it up!

Stefan Staub - a year ago - Review Provided by Google Maps

Dear Mr. Staub Thank you for your excellent review. We are pleased that you are enjoying the treatment from Dr. med. Martin Kägi and the care provided by our practice team are very satisfied. Kind regards, Your Skin Center Zurich.

Response from the ownera year ago

I can only strongly advise against visiting this practice. As a patient you are treated like a number. I had to wait for the doctor several times, undressed, on the couch in a cold room for over 15 minutes and freeze. Expensive mole surgeries are performed that are judged to be unnecessary by other renowned dermatologists. Services not provided are listed on the invoice, thus inflating the bill. My telephone complaint about this was ignored and not dealt with further.... (Show more)

Arnold H. Bucher - a year ago - Review Provided by Google Maps

Dear Mr. Bucher, We are sorry that you were not satisfied with the treatment at the Zurich Skin Center. We would have liked to have discussed and clarified your complaint with you earlier, but unfortunately we only reached you today. However, we are glad that we were able to discuss your complaints over the phone. We are very sorry that you had to wait and freeze in a ventilated room for a long time. We take your criticism seriously and strive to continually review and improve our work processes. The well-being and satisfaction of our patients are very important to us. Kind regards, Skin Center Zurich AG, Dr. med. Martin Kägi, senior physician.

Response from the ownera year ago

Last month I visited Dr.'s office for the first (and certainly last!!) time. Kägi visited. : 1. Dr. BEFORE the procedure, Kägi couldn't say how much the bill would be (which is a joke, since mole incisions are part of a dermatologist's everyday business and you can at least give a rough price range!), 2. The bill contains some points that are not understandable and just appear cheeky (e.g. the point “studying files in the absence of the patient”, Dr. Kägi didn't know at the check-up appointment after the mole removal why I was there that day... because of studying files). The point "examining the patient" also seems cheeky, since he didn't examine me that day, but had to keep his distance due to a cold... overall, the bill with various points seems absurd, far too overpriced, which I wouldn't visit again ! . Unfortunately I can't give 0 stars!... (Show more)

Mathias Pili - a year ago - Review Provided by Google Maps

Unfortunately we couldn't identify you as a patient of Dr. based on your name. med. Identify Martin Kägi. If you are still a patient with us, we would be happy to listen to your opinion personally. This gives us the opportunity to respond to your criticism in more detail and find a suitable solution. Kind regards, Dr. med. Martin Kägi, senior physician at the Hautzentrum Zürich AG.

Response from the ownera year ago

A catastrophic doctor, so to speak, doesn't listen, is cheeky, unfriendly and overpriced, because of her I had a lot of problems with the wound but she wasn't interested in anything and never gave an answer about it, I had to get further treatment in the hospital with additional costs because of her error during the operation "wound sewn incorrectly"... NOT RECOMMENDABLE. Patient: Kabashi... (Show more)

B. K. - a year ago - Review Provided by Google Maps

Good day Unfortunately, we were unable to identify you as a patient based on your name. This means we have no opportunity to respond to your criticism in more detail. Kind regards, Dr. med. Martin Kägi, Head of Skin Center Zurich AG.

Response from the ownera year ago

The blonde woman at the reception is extremely unprofessional: I always have to remind her about the medication I should get from her (according to the doctor), unfriendly and interrupts me to talk to other people. I've been 3 times and each time I had to wait ~25 minutes. If you don't have enough staff, don't take so many appointments! People have a job/study/life and have a special time slot reserved for treatment. I can't yet comment on the quality of the treatment... (Show more)

Claudia La Valle - a year ago - Review Provided by Google Maps

Dear Ms. La Valle, We are sorry that you had a bad experience at reception. We would have been happy to resolve your complaint personally. Our practice staff strives to treat patients politely, friendly and correctly. There may sometimes be waiting times, but these are exceptions. We hope to be able to convince you at the next consultation. Kind regards, Dr. med. Martin Kägi, senior physician at the Zurich Skin Center

Response from the ownera year ago

Very competent I enjoy being a patient here

Danijel Mijuk - a year ago - Review Provided by Google Maps

Dear Mr. Mijuk, Thank you for your excellent review. We are pleased that you are enjoying the treatment from Dr. med. Martin Kägi and the care provided by our practice team are very satisfied. Kind regards, Your Skin Center Zurich.

Response from the ownera year ago

My review only concerns the reception and the service on the phone! I was very satisfied with the doctor! I live abroad and was only in Switzerland for 2 weeks. I had agreed with my treating doctor that I could call and ask about the results of my laboratory tests. My daughter called for me and that wasn't the problem. She was literally told: "It's probably her mother's own fault if she's abroad again! She needs a new appointment and there's a fee for it." Why is a problem that has existed for so long (read the reviews!) not solved, Dr. Kägi?? And by-the-way: How do I get my lab results now? I have already paid for this!... (Show more)

Ella - a year ago - Review Provided by Google Maps

Dear Ms. Brendler, We are very sorry that you were not satisfied with our reception staff. We're sorry about that. We strive to treat our patients in a friendly and courteous manner and do everything we can to offer them the highest quality and complete satisfaction during their treatment. Your well-being is very important to us. We hope that you have now received the laboratory results and send you our best regards. Skin Center Zurich AG, Dr. med. Martin Kägi, senior physician.

Response from the owner2 years ago

If you ask too closely what documents you should bring to the appointment, the woman on the phone will say "THE DOCUMENTS" 10 times, get annoyed and finally hang up without saying a word.

Susanne Meier - a year ago - Review Provided by Google Maps

Dear Mrs Meier We are sorry that the telephone conversation was not satisfactory. We would be happy to clarify the situation with you. Unfortunately, we cannot identify you as a patient. The well-being and satisfaction of our patients are very important to us. Kind regards, Dr. med. Martin Kägi, Head Physician, Skin Center Zurich AG.

Response from the ownera year ago

I communicated the details that led to this review directly to the practice at the time.

Celina Amn - a year ago - Review Provided by Google Maps

Dear Ms. Amn Unfortunately, we were unable to identify you as a patient based on your name. We therefore have no opportunity to respond to your criticism in more detail. If our patient is not satisfied with something, we will be happy to listen to you and do our best to find a suitable solution. Kind regards, Dr. med. Martin Kägi, Head of Skin Center Zurich AG.

Response from the ownera year ago

ACTUALLY 5 POINTS MINUS. I had an appointment at 3 p.m. today, 3 weeks ago I couldn't keep the 2:15 p.m. appointment (due to the traffic jam in Bern Zurich) and I reported really early and received my appointment today. After an hour of waiting in the treatment room, I left this place - it can't be like that. Another person who thinks he's something better. Oh yes, you only provide a service and nothing MORE. This doctor's office is not recommended. Your answer: knowingly overbooking and using the remaining employees as excuses. I will publish another review on Trust.... (Show more)

René Hutter - a year ago - Review Provided by Google Maps

Dear Mr. Hutter, We are sorry that you were not satisfied with your visit to the Zurich Skin Center. Unfortunately, due to a lack of staff, it may happen that the doctor is late. The well-being of our patients is very important to us. Our ultimate goal is to offer you the highest quality and complete satisfaction. Kind regards, Dr. med. Martin Kägi, senior physician, Skin Center Zurich AG

Response from the ownera year ago

Dr. Kägi is certainly a good doctor. But what's the point if the practice team doesn't play along? My experiences with the team were so negative that I decided not to go to Mr. Kägi anymore. The following drove me to this decision and the negative review: I showed up on time for an agreed treatment appointment when I was told that Mr. Kägi was on vacation and the treatment could not take place. When I asked why I had not been contacted so that I could have saved myself the time and effort of the visit, I was told that my telephone number was incorrect. When I again objected that I couldn't see my data and therefore didn't know if something was wrong and they could have written me an email or a letter, any wrongdoing on the part of the practice team was denied. I'm still waiting for an apology today. No, not like that!... (Show more)

Carsten - a year ago - Review Provided by Google Maps

Good afternoon Carsten Unfortunately, we were unable to identify you as a patient based on your name. We therefore have no opportunity to respond to your criticism in more detail. If our patient is not satisfied with something, we will be happy to listen to you and do our best to find a suitable solution. Kind regards, Dr. med. Martin Kägi, Head of Skin Center Zurich AG.

Response from the ownera year ago
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Address: Schaffhauserstrasse 355, Sternen Oerlikon, Zurich, 8050Switzerland
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Leaflet QanoMed
Dr Martin Kaegi
Dr Martin Kaegi

Specialist Physician As founder and medical director of the center of Zurich skin I have built an internationally renowned center of excellence, which combines many years of experience, specialized expertise and innovative treatments. I am since 1996 as a specialist (FMH) worked for dermatology, immunology and allergology. My medical and specialist training I did for the most part at the University Hospital Zurich and at the Zurich Alpine Clinic in Davos Clavadel. As a senior physician I was employed at the Department of Dermatology at the University of Zurich and in Divisions Dermatology, Allergology and Clinical Immunology at the University Hospital in Bern. During the last 15 years, I have also specialize in the field of aesthetic medicine. My expertise I make as a consultant, trainer and consultant doctors in international medical congresses available. The Skin Center Zurich has grown steadily since it was founded in 1998 and today represents one of the largest centers of excellence for Switzerland: classical and surgical dermatology, venereology and Phlebology Allergy and Immunology Aesthetic Medicine and Laser Medicine

Dr Tanja Tschannen
Dr Tanja Tschannen

I am a specialist in Dermatology, Venereology (2000) and Allergology (2002). Since 2002 I work in Hautzentrum Zurich. My medical and specialist training, I graduated at the Zurich University Hospital, at the Department of Dermatology and allergy to the department and to the Department of Clinical Immunology, Department of Internal Medicine. During that time, I've been researching as a doctor in the field of Dermatology, Dermatologic Surgery and Allergy next to my practice and written scientific publications. The Skin Center Zurich, I offer you as a specialist in the full range of dermatology. From the wide range of services of aesthetic medicine I focus on the best methods of treatment.

Dr Monika Prestin
Dr Monika Prestin

I am since 2006. Specialist in Dermatology and Venereology. Since 2006 I work in Hautzentrum Zurich. I completed my specialist training at the University Hospital Basel and the Dermatology Outpatient Clinic of the City Hospital Triemli. During that time I have next to my practice as a physician performed clinical studies in the field of eczema and the Basalcellcarcinome and written scientific publications. In addition to the dermatology training I worked on the surgery and laser medicine. In Hautzentrum I offer you as a specialist in the full range of dermatology and aesthetic medicine.

Dr Martin Kaegi
Dr Martin Kaegi

As founder and medical director of the center of Zurich skin I have built an internationally renowned center of excellence, which combines many years of experience, specialized expertise and innovative treatments. I am since 1996 as a specialist (FMH) worked for dermatology, immunology and allergology. My medical and specialist training I did for the most part at the University Hospital Zurich and at the Zurich Alpine Clinic in Davos Clavadel. As a senior physician I was employed at the Department of Dermatology at the University of Zurich and in Divisions Dermatology, Allergology and Clinical Immunology at the University Hospital in Bern. During the last 15 years, I have also specialize in the field of aesthetic medicine. My expertise I make as a consultant, trainer and consultant doctors in international medical congresses available. The Skin Center Zurich has grown steadily since it was founded in 1998 and today represents one of the largest centers of excellence for Switzerland: classical and surgical dermatology, venereology and Phlebology Allergy and Immunology Aesthetic Medicine and Laser Medicine

Tanja Tschannen
Tanja Tschannen

I am a specialist in Dermatology, Venereology (2000) and Allergology (2002). Since 2002 I work in Hautzentrum Zurich. My medical and specialist training, I graduated at the Zurich University Hospital, at the Department of Dermatology and allergy to the department and to the Department of Clinical Immunology, Department of Internal Medicine. During that time, I've been researching as a doctor in the field of Dermatology, Dermatologic Surgery and Allergy next to my practice and written scientific publications. The Skin Center Zurich, I offer you as a specialist in the full range of dermatology. From the wide range of services of aesthetic medicine I focus on the best methods of treatment.

Dr Monika Prestin
Dr Monika Prestin

I am since 2006. Specialist in Dermatology and Venereology. Since 2006 I work in Hautzentrum Zurich. I completed my specialist training at the University Hospital Basel and the Dermatology Outpatient Clinic of the City Hospital Triemli. During that time I have next to my practice as a physician performed clinical studies in the field of eczema and the Basalcellcarcinome and written scientific publications. In addition to the dermatology training I worked on the surgery and laser medicine. In Hautzentrum I offer you as a specialist in the full range of dermatology and aesthetic medicine.