Envisage Dental Alton Limited

United Kingdom - Hampshire
4.9 47 reviews

About Envisage Dental Alton Limited Located in a 15th century cottage, this dental clinic provides modern facilities while retaining the old world comforts and decor of the building. The clinic is located in Alton, Hampshire. The team discusses each treatment with patients and makes sure that they understand the procedures and options involved thoroughly before treatments begin. Services provided include comprehensive first visit exami... (Show more)

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4.9 (47 reviews)
5.0 
Staff
5.0 
Punctuality
3.7 
Communication
5.0 
Competence

  • all
  • bad communication (1)
  • nice staff (12)
  • well-communicated (2)
  • right on time (1)
  • totally competent (3)

Envisage Dental Alton Limited Reviews

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Excellent dentist and very good receptionist. Long time patient as myself really appreciate how good this practice is.

Tredder Messy - a year ago - Review Provided by Google Maps

Dear Trevor Thank you for your 5 star review. Your positive feedback is much appreciated and I will pass on your comments to the rest of the team. Best regards Alison Williams Practice Manager

Response from the ownera year ago

Jay was really gentle, caring and attentive when he had a look at my son’s teeth. He explained to us the best ways to look after his teeth and what to do to prevent tooth decay. I highly recommend this practice. top quality dentist.

Aljay Pierre - a year ago - Review Provided by Google Maps

Hi Aljay thank you so much for taking the time to leave us a 5 star review. I am so pleased to hear that you were happy with the care your son received at the practice.I will pass on your lovely comments to Jay

Response from the ownera year ago

Absolutely brilliant 1st experience here. Recommended by 2 friends and I can see why. Lovely reception team to welcome you and the dentist I saw Preetpal Marjara was fantastic. Took time to thoroughly examine my teeth and gums, took x-rays which he showed me and talked me through. I felt like a valued patient and the customer service was excellent. I'm so pleased, I'm moving my kids here as well. Can't recommend them highly enough. Worth mentioning I came to Kingsclere for a second opinion as My Dentist told me I needed 5 fillings and a tooth out which was completely unnecessary and therefore saved me nearly £1000 and a lot of discomfort.... (Show more)

Luisa Reynolds - 2 years ago - Review Provided by Google Maps

Hi Luisa, Thank you very much for your lovely review! The team at Kingsclere are so pleased you had a great first visit. We look forward to seeing you and your children at your next appointments.

Response from the owner2 years ago

I have recently joined Kingclere dental practice as a private patient and I had extremely bad tooth ache, I call the practice and the reception were amazing, kind and very welcoming and I was offered an apt the same day and was prescribed some antibiotics. A week later I had a root canal treatment with Dr Mathews, and I can honestly say it was the most painless procedure I have had done at a dentist. I have recently move from an NHS practice to kingsclere and will not go back.... (Show more)

Emma Browning - 2 years ago - Review Provided by Google Maps

Dear Emma thank you for taking the time to write a review of the practice. I am please to hear that you found the procedure painless and that you're happy with the care and treatment we provided. I will pass on your positive feedback to Dr Ben Matthews. Many thanks

Response from the owner2 years ago

They have no emergency number and they are private disgusting

Gail Bell - 2 years ago - Review Provided by Google Maps

Dear Gail I am sorry to hear that you had a dental emergency outside of our normal working hours. We do have an on call dentist available during weekends and bank holidays. If you contact the practice and listen to the out of hours answer machine message the details of how to contact them are given at the end of the message. If you need our assistance please get in contact with us as we have emergency appointments available every day. I recommend that you call the practice first thing in the morning, when we open at 8am, as these appointments are in high demand.

Response from the owner2 years ago

After a two year break due to covid my wife, Annette, had an appointment with Preet. She found him very reassuring and friendly, Overall she was very impressed with his treatment

Don Crawford - 2 years ago - Review Provided by Google Maps

Dear Don - thank you for sharing your 5 review. I will pass on Annette's positive feedback to Preet. We aim to keep providing this level of service and care each and every time.

Response from the owner2 years ago

I have been with Kingsclere for about 5 years now, the last year or so with Jay. I rang the Practice last week with a concern, and the Receptionist kindly gave me an emergency appointment yesterday. As always, Jay treated me with the utmost professionalism and compassion. I would also like to thank his Dental Nurse, Hasna, for her support. Many thanks.... (Show more)

Fran Coombes - 2 years ago - Review Provided by Google Maps

Dear Fran you so much for your 5 star review and for taking the time to give us your feedback. I 'll pass on your comments to both Jay and Hasna. Many thanks Alison Williams, Practice Manager

Response from the owner2 years ago

Couldn't recommend enough! Ben and Ollie are a fantastic team. I actually enjoy going to the dentist here.

Jack Robinson - 4 years ago - Review Provided by Google Maps

Dear Jack, thank you for your 5 star review of Ben and Ollie!

Response from the owner4 years ago

Requested to have a scale and polish with dental hygienst. Was informed i could not see the dental hygienst without having first had an appointment with the dentist. They changed their mind saying some hygiensts could see clients without a dentist. Fee quoted was higher than was written on website. Reception, Dental Hygiest and Assistant were all very friendly, engaging and professional. Informed during the treatment that no polishing or ultrasonic tools could be used due to Covid 19 restrictions. Treatment could not be completed due to time contraint and informed to book another appointment. Email sent requesting a possible discount in rate as had expected a full treatment in one. As there was no response i decided to call was informed that my email had been responded too and that i would not receive a discount and would i like to cancel my next appointment. The treatment has not been completed I have to attend the next appointment. I waited for the official response via email, nothing arrived. I sent a followup email and was told by an annoymous person not to email the company but to email the dental practice concerned. I was thinking about spending thousands of pounds on private dental care but my expectations I guess would have been too high to have expected clear and prompt communication.... (Show more)

Jason Clark - 4 years ago - Review Provided by Google Maps

Dear Jason, we are sorry you feel this way. We pride ourselves on clear and precise communication and a service centred around the needs of our patients. During Covid-19 the safety of our patients, team and wider community remain our priority. For this reason, our hygienist team offer hand scaling rather than ultrasonic scaling to maintain your safety, especially during this phase of the pandemic. The clinical results remain the same, although hand scaling is harder for our hygienists to perform. We hope you understand and apologise if you felt the communication did not meet our usual high standards on this occasion.

Response from the owner4 years ago

Staff and dentists are very helpful and provide a great service.

Tim Miller - 5 years ago - Review Provided by Google Maps

Thank you for the 5 star review Tim.

Response from the owner5 years ago

Staff/dentists are all very friendly. They take time to explain the options to you and answer any questions. I feel that I get a good level of care.

Andy Martin - 5 years ago - Review Provided by Google Maps

Dear Andy - thank you for your 5 star review of the care you received at Envisage Dental!

Response from the owner5 years ago

Very friendly. Great with kids. I was told that I needed to attend less - very impressive for a private service!!

Jon Le Roux - 5 years ago - Review Provided by Google Maps

Dear Jonathan - thank you for your 5 star review of our dental team in Alton!

Response from the owner5 years ago

I can only give Envisage the highest rating possible, it's deserved. The care given by all dental staff is excellent & they went out of their way to help me out recently when a chunk of enamel came away from one of my teeth. I was able to get the tooth repaired very quickly and it's this sort of Customer Care that makes Envisage stand out.& have enabled them to exceed my expectations.... (Show more)

Keith Bingham - 5 years ago - Review Provided by Google Maps

Dear Keith - thank you for your 5 star review and sharing your experience around the team delivering great Customer Care - something we work hard to do in order to make us the most loved dentist around...!

Response from the owner5 years ago

I had choosen to look at an alternative dentist as I had terrible anxiety at my local dentist and as I had started thinking about getting my teeth straightened I found Envisage Dental. Any dental work has always petrified me and even the thought of having a checkup sends me into meltdown but praise where praise is due... Ben Matthews, Naomi, Hannah and the team at Alton have made my visits so much easier. the reassurance and comfort provided is nothing less then perfect. They understood my anxieties, made me tea to settle my nerves and gave constant and thorough updates on what was happening and why which is so useful to a nervous patient like me. The Receptionist has also been a delight to deal with working around my work to fit me in and a very sweet lady. I personally cannot fault Ben as a dentist, the atmosphere is relaxed and friendly and I look forward to continuing my treatment with the Alton practice. I will be recommending this practice to all that I know.... (Show more)

Laura Rana - 6 years ago - Review Provided by Google Maps

Dear Laura - thank you for your kind review, we are so happy you found the experience with the whole team at envisage to be so positive! We look forward to caring for your oral health for many years to come!

Response from the owner7 years ago

Amazing job and very friendly dentists; recommend it.

Joe Male - 6 years ago - Review Provided by Google Maps

Dear Da Milky Wae - thank you for your 5 star review and recommendation of envisage dental!

Response from the owner6 years ago

Just home from another stress free hygiene appointment with the lovely Naomi (I'm never quite sure if I've just been told off by Naomi or not..!) A convenient, welcoming, friendly, efficient dental practice with a great monthly payment scheme. Thank you Envisage Alton.

Jeremy Duggan - 6 years ago - Review Provided by Google Maps

Dear Jeremy - how lovely to hear about your experience with Envisage Dental in Alton and Naomi! Thank you for your 5 star review and recommendation of our monthly membership scheme!

Response from the owner6 years ago

First time I have seen the lady dentist so lovely very caring both her and the nurse

Sue Hurdle - 6 years ago - Review Provided by Google Maps

The Envisage staff are wonderful and extremely friendly. The treatment is excellent and you are in safe hands. I would recommend them to anyone

hugh wallis - 6 years ago - Review Provided by Google Maps

Hi Hugh - thank you for your 5 star review and recommendation of the team and dental treatment at envisage dental in Alton!

Response from the owner6 years ago

Such a friendly and welcoming practice. I always have a positive experience when visiting and have recommended to my friends and family. Keep up the amazing work guys :)

Vicki Etherton - 6 years ago - Review Provided by Google Maps

Dear Vicki - thank you for your 5 star review and recommendation of envisage dental in Alton - we hope to continue delivering an amazing experience!

Response from the owner6 years ago

I've had a great experience with the Envisage team so far (currently halfway through an invisalign treatment). Ben and the team make you feel right at home whilst providing a very high degree of professionalism.

Gareth Smy - 6 years ago - Review Provided by Google Maps

Dear Gareth - thank you for your 5 star review of the treatment you are receiving from the team at envisage dental in Alton!

Response from the owner6 years ago
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Address: 2 Amery St, Alton, Hampshire, GU34 1HNUK
Marker
Leaflet QanoMed
Dr Tim Langford
Dentist
Dr Tim Langford

Tim qualified from university of Dundee in 1974 and is the owner of Apollonia House Dental Practice. He also has a diploma of MGDSRCS (Edinburgh, 1990). Tim has completed post-graduate courses in implants and prosthetics and in addition to providing dental care for his regular he takes referrals from other dentists to provide treatment for dental implants. When he is not working he enjoys riding around the country on his motorbike. Tim is married with three children.

Ms Naomi Osborn
Dental Auxiliary
Ms Naomi Osborn

Naomi completed her Hygiene training with the Army in 1981 and has worked for Apollonia House for 24 years. She achieves excellent results in her work, providing treatment and advice of teeth and gums. She has an enthusiastic personality, which makes her a wonderful asset to the team. Naomi has two sons.

Specialities
Dental Hygienist