Elōs Skin & Laser Center

Romania - Bucharest
4.9 164 reviews

About Elōs Skin & Laser Center For more information about Elōs Skin & Laser Center in Bucharest please contact the clinic.

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Service - Visit Price
4.9 (164 reviews)
4.7 
Staff
3.5 
Punctuality
4.8 
Communication
3.5 
Competence

  • all
  • wasted my time (1)
  • totally competent (1)
  • well-communicated (16)
  • bad behavior (1)
  • incompetent (1)
  • high tech (3)
  • right on time (1)
  • bad communication (1)
  • nice staff (10)

Elōs Skin & Laser Center Reviews

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professionalism Excellent services Prompt and polite staff

Nadia Nofal - a year ago - Review Provided by Google Maps

I recommend with 5 stars.

Aura Speranta - a year ago - Review Provided by Google Maps

Very pleasant atmosphere, professional team, punctuality and kindness. I look forward to coming back, thank you. Mihaela

Fericire Pace - a year ago - Review Provided by Google Maps

I thank Doctor Filis Demirgean for the experience provided! She is a professional, an exceptional doctor! I confidently recommend the services of this clinic that has a wonderful team! Congratulations!

Cerasella Juncu - a year ago - Review Provided by Google Maps

Excellent staff, friendly, knowledgeable, knowledgeable, exceptional services, I am very satisfied🤗 …

Another r - a year ago - Review Provided by Google Maps

Everything is impeccable, from the location, staff to the products used. I recommend!

Ignat Bianca - a year ago - Review Provided by Google Maps

Thank you and we look forward to seeing you every time!

Response from the owner2 years ago

I recommend with confidence!

Cristina Toth - a year ago - Review Provided by Google Maps

Thank you and we look forward to seeing you, every time!

Response from the ownera year ago

Everything is superlative!!

Amalia Neacsu - a year ago - Review Provided by Google Maps

It’s one of the few clinics I recommend in Bucharest due to Dr. Filis Demirgean. She’s a professional, her recommendations were very good and I come back for all the treatments I need. The staff is nice and the clinic has a nice design.

Irina Catescu - a year ago - Review Provided by Google Maps

A wonderful experience. I recommend with confidence.

oana glavan - a year ago - Review Provided by Google Maps

Professionalism and kindness, I highly recommend!

briana ylz - a year ago - Review Provided by Google Maps

The best by far! ❤️🥇

Felicia Cărădeanu - a year ago - Review Provided by Google Maps

Thank you and we look forward to seeing you, every time!

Response from the ownera year ago

Each appointment is a moment of relaxation and appreciation for me. The experience in the salon helped me gain a lot of confidence in myself and I trust that I am in good hands for qualified services.

Denisa Dennisa - a year ago - Review Provided by Google Maps

Very kind staff. Mrs. Doctor, it's ok.

Bogdan BM - a year ago - Review Provided by Google Maps

I confidently recommend the services of this clinic! A very welcoming environment, staff with experience in the field and dedicated to customers.

Ramona Dai - a year ago - Review Provided by Google Maps

I chose Dr. Alexandra Batani for my treatment because I liked her natural results. She listened carefully to what my expectations were, she answered all of my questions and worries. The process went smoothly and although I am not fully healed, I already love the result. I really like how she is able to appreciate and enhance your natural beauty, and not go for the mainstream unnatural looking results.... (Show more)

Ioana Pascu - a year ago - Review Provided by Google Maps

I followed a treatment during the year 2023 and I was very satisfied with the clinic and with Dr. Andreea Vasile. All staff behave in an exemplary manner and provide professional and quality service.

Ovidiu C - a year ago - Review Provided by Google Maps

I am on my fourth session with one of the lasers recommended by one of the clinic doctors at the first counseling appointment based on the pictures and information given to me at the time. Initially, at the counseling session, the doctor recommended the diode laser to me based on the pictures shown of the body areas (armpit, groin, leg, areola hair being black), otherwise blonde (moustache, hands, thighs). Which is why this year I paid in full for a subscription with the diode laser recommended by their clinic. Given that I can financially afford any of these lasers or treatments, I went with their recommendation. Before I came to them, I waxed at the salon with natural wax. But, I decided to come from Craiova to Bucharest to do laser hair removal at this clinic because I saw that dermatologists do hair removal, not personal from beauty salons with a course and secondary education, without medical knowledge. Initially, in the first laser hair removal session, the Dr. was very careful to cover all areas of the body included in the package and I was very satisfied with the result JUST after the first session. THEN, the second waxing session was done superficially, quickly before we were done quickly...which was seen in the IMMEDIATE POOR RESULTS. The hair grew in 2 weeks and started to grow black in the areas with blonde hair as I was advised to shave with a razor if there was any black hair growing until the next waxing session. Also, before coming for epilation, you need to use the razor. At the third session, I asked the Dr. to insist more on the groin and the armpit, the leg because the summer months were coming (going to the indoor pool, etc.) and not to grow the hair quickly. The hair started to grow at 3 weeks, the same, black and thick and in the areas where it was blond (it is no longer blond, it has become black and thick). Today, at the fourth laser hair removal session, the same Dr. asks me why I chose the diode package, because it's cheaper? WELL I FOLLOWED THEIR RECOMMENDATION FROM THE COUNSELING MEETING. The only meeting that went well was the first (when they took the last installment of the subscription money). Then maximum superficiality and haste. Don't worry, I'm commuting from Craiova to you at the clinic. I paid everything that was due and after you have collected all the money from the subscription, you do the waxing in a hurry, and there are areas that are not covered properly, that you are in a hurry. Well, going back to the fourth epilation session, I wake up while the procedure was being done, that the doctor is requested to apply a facial treatment in another office in the clinic and leaves me on the bed, undressed, approx. 15-20 min. Then, the procedure continues on fast forward. In the inguinal area, the laser was used superficially. I showed them pictures of my hair growing more often and blacker now than when I came to them in the clinic (and this is probably because they tell me to go in between with the razor if I grow more hair until I make an appointment) . Also at the fourth epilation session, the doctor tells me to make an appointment every 8 weeks. When she takes me to the reception, the lady there tells me that the dr is only available in 4 weeks or after January 20 on Saturday. I requested to be scheduled with another doctor, on Saturday, when the 8 weeks are done, and the lady at the reception says that "I have a contract with the doctor" and it is not possible to see someone else. Here you go???? Are you kidding me? I have a contract with your clinic, I don't have a contract with any particular doctor! And from the beginning I communicated that I make a contract with your clinic if I can do the epilation ONLY on Saturday so that I can come from Craiova because I work during the week and the clinic assured me that yes because it has a schedule on Saturday. I am not satisfied with the superficiality with which the hair removal is done after the money has been collected from the client. I recommend that you do not pay in advance, but after each individual session, so that the doctors do their job well, knowing that they will take the money after they do their job well. In advance, they make fun of customers.... (Show more)

Anne Marie Marie - a year ago - Review Provided by Google Maps

Hello! We are sorry that your results were not what you expected and that you are disappointed by your experience in our clinic. We understand that such procedures are important and that patients want quick and quality results. We are sorry that we failed to meet your expectations. We are committed to providing the highest quality services and we are eager to correct any aspect that displeased you. As our advisors explained to you, the evolution from one session to another described by you is a normal one in the definitive laser epilation protocol. Indeed, patients notice the most spectacular results after the first session of the treatment protocol. After the second session, there will be fewer hairs that will thin out, and after the 3rd session, it may happen that patients notice a more accelerated hair growth. This is due to the hair growth cycle and the activation of the follicles that were previously in a state of shedding. Not all hair follicles are in the same phase at the same time, that's why hair growth is said to be asynchronous. Shaving the hairs between epilation sessions is recommended for the comfort of the patients, and shaving the day before the sessions is necessary because the laser targets the root of the hairs and, thus, you are guaranteed the best results. . An important aspect in obtaining the desired results following the definitive laser hair removal protocol is the observance of the 6 - 8 week intervals recommended by the manufacturer following clinical studies. In your case, the interval between the 3rd and 4th session was 16 weeks. In such cases, most of the time the results do not proceed according to the treatment plan. Another important aspect is represented by the intensity of the laser used during the treatment. Depending on the degree of tolerability of each patient, definitive laser epilation can generate slight sensations of pain, but which diminish from one session to another. Our specialists take into account the feedback received from patients regarding the sensation of pain, increasing or decreasing the intensity. They explain to patients the possibility of recording slower results if we do not increase the intensities in the recommended way. This also happened in your case, the dermatologist taking into account your mentions about the unpleasant sensations of pain and the possibility of doing more sessions. We try to explain the process as clearly as possible so that the patient can observe the changes, but also assume the consequences if the protocol is not carried out according to the recommended protocol. Regarding your possibility of programming only on Saturdays, it is true that these are the intervals that are taken care of first. Taking into account the policy in our clinic, one oriented entirely towards the patient and his comfort, the colleague from the front-desk mentioned to you that a patient advisor will return to you to propose you an available place, as a result your next appointment is in a saturday. We prefer that the protocol of a subscription be carried out by the same specialist, but this is not mandatory, considering the patient's file where we have a record of all the details that accompany a hair removal session and good communication between the clinic's specialists. Regarding the duration of the appointment and the break that intervened in your session, we mention that the laser platforms need recalibration, a change of consumables and unfortunately, this can happen even during a treatment. Front-desk colleagues are careful to schedule a time interval long enough so that this does not affect the quality of the session itself. We are still at your disposal and are making all the necessary efforts to resolve the situation! Beautiful day!

Response from the ownera year ago

I love this clinic and its team! Dr. Filis Demirgean is a super professional, extremely well trained and passionate about her work, with a splendid openness and attitude, and the team I interact with every time - nurses and the reception team - are, without exception, a delight for me, with great care for absolutely any need/request on my part. For me it is a great joy to interact with this super performing team! Best regards, Monica... (Show more)

Monica Sechelariu - a year ago - Review Provided by Google Maps

Thank you! We look forward to seeing you every time!

Response from the ownera year ago

Ms. Dr. Lidia Zagrea an extraordinary doctor! I recommend with love!

Andreea Vasilescu - a year ago - Review Provided by Google Maps
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Address: Strada Clucerului Nr. 55 Sector 1, BucureștiRomania
Marker
Leaflet QanoMed
Dr Filis Demirgean
Dermatologist
Dr Filis Demirgean

Dr Alice Sapca
Dermatologist
Dr Alice Sapca

Dr Loana Mitoseriu
Dermatologist
Dr Loana Mitoseriu