Dr. James Kok ENT Clinic

Malaysia - Kuala Lumpur
5.0 495 reviews

Located in the Sunway Ear, Nose and Throat Centre at Sunway Nexis Kota Damansara, the Dr. James Kok ENT Clinic offers convenient access for patients, with parking available and close proximity to the Surian MRT Station. With over ten years of experience, Dr. James Kok specializes in treating ENT issues for both children and adults, with a particular expertise in diagnosing and treating vertigo and dizziness problems. The clinic is known for its f... (Show more)

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Service - Visit Price
Psychotherapist Consultation $21
Ear Wax Removal $17
Vertigo Treatment $32
endoscopy $21
5.0 (495 reviews)
5.0 
Staff
4.6 
Facility
4.4 
Punctuality
4.8 
Communication
4.9 
Competence

  • all
  • right on time (120)
  • high tech (125)
  • bad communication (5)
  • totally competent (276)
  • well-communicated (320)
  • wasted my time (6)
  • nice staff (526)
  • good facility (68)
  • incompetent (7)
  • terrible facility (3)
  • bad behavior (2)
  • outdated equipment (1)

Dr. James Kok ENT Clinic Reviews

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The best ENT doctor in Kota Damansara, very friendly and helpful doctor

Nurul Nadia - a year ago - Review Provided by Google Maps

Thank you Nadia for your wonderful review and kind words.

Response from the ownera year ago

Pleasant experience with Dr James. His expertise is up there among the best. For context, he explained what caused the vertigo and ultimately resolved it on the first visit itself (luckily it wasn’t a complicated one of course). He was both patient and cheerful in his approach which is always helpful. Thumbs up!

Adrian Woon - a year ago - Review Provided by Google Maps

Thank you Mr. Adrian for your wonderful review and sharing your experience. We wish you all the best !

Response from the ownera year ago

A very good doctor. My symptoms could easily be misdiagnosed as ear fluid imbalance, but the doctor knew immediately that I had it (otolithiasis). He helped me do two reductions. Although the process was very difficult, the doctor helped me solve my symptoms very professionally. Very good ENT doctor πŸ‘πŸ» …

Winnie LovingBook - a year ago - Review Provided by Google Maps

Dr James is really a professional and friendly doctor,appreciate which got a good help and treatment from him and I had recover from sudden hearing loss

Hayley Lam - a year ago - Review Provided by Google Maps

First time visit doctor james, very good doctor. He explain a to z.

Ian Park - a year ago - Review Provided by Google Maps

Thank you so much for your kind words !

Response from the ownera year ago

Very friendly and knowledgeable. Keeps following up over WA about the progress.Overall satisfied.

Josey Jacob - a year ago - Review Provided by Google Maps

Thanks you Mr Josey for your trust in us and thank you for your excellent review. Your words excourage to continue to do our best for our patients.

Response from the ownera year ago

Thanks to Dr James's professional treatment and patient explanation, the dizziness I had suffered for many years has been significantly improved. He is very kind. I highly recommend Dr James, he is an excellent doctor.

Florence Cheok - a year ago - Review Provided by Google Maps

Thank you Florence for your wonderful review. We are glad to be able to help you feel better. Please take care

Response from the ownera year ago

Thanks Dr James, My son getting better, hopefully we can continue and complete treatment without surgery.

Ameed Arwaneh - a year ago - Review Provided by Google Maps

Thank you so much for the 5 star review. We hope your son will respond to medications well and can avoid surgery:)

Response from the ownera year ago

Dr James is very knowledgeable and helpful!

Ken Ie Yow - a year ago - Review Provided by Google Maps

Thank you so much for the wonderful review.

Response from the ownera year ago

Super comfortable clinic and proceeded all the procedures smoothly. Thank you Doctor James πŸ‘πŸ» …

Qi Xuan Ng - a year ago - Review Provided by Google Maps

Thank you so much ! Glad you have made a full recovery and we wish you all the best in your badminton career ! We will be cheering for you :)

Response from the ownera year ago

Nice Doctor James and good to know my nose sensitive issue.

ι«˜ε‰ιŠ˜ - a year ago - Review Provided by Google Maps

Thank you so much ! Hope you will be breathing much better and have less nose problems after this.

Response from the ownera year ago

Doctor was very experienced and patient with enquiries and knowledgeable. Will definitely recommend him :)

Natalie Chin - a year ago - Review Provided by Google Maps

Thank you Natalie for your kind words. Glad that you are better. We wish you well.

Response from the ownera year ago

I called for a same day appointment and the nurse told me that no appointment needed, just walk in before 4pm. I went around 3pm, waited for two hours for a 17 mins consultation plus a scope procedure. I didn’t experience the attentiveness and detail in explaining my situation except friendliness. Dr didn’t check whether I have other problem that caused by current situation. I mentioned another illness that I am experiencing, then he asked me to return another day for a different test because it’s 5.17pm and they closed at 5pm. This means I will pay for MYR110 consultant again and all other misc for MYR120 or more. I see it is only professional to accept walk in or more patients if the doctor has sufficient time to treat everyone without rushing the last few patients especially new patient. Respecting each other time should be mutual.... (Show more)

M C - a year ago - Review Provided by Google Maps

Dear M C, Firstly, I wish apologize for keeping you waiting and for your less than pleasant experience. On the day you came to our clinic, we were fully booked. However we do accept walk-in patients who especially need urgent medical attention. Most specialist clinics would not entertain any walk-in patients. Our staff are all instructed to inform walk in patients of the waiting time as priorities must be fairly given to patients with appointments. Patients have always been given the option of scheduling an appointment on another day or wait if they choose to do so. Since you kindly timed it for us, Dr. James still spent a good 17 minutes consultation with you plus extra time for examination although it was already pass the clinic's closing time. Not sure how that translates as rushed consultation. It was unfortunate as our audiologist was not available already at 5:17pm as he had finish work and left the clinic. Had you needed the hearing test urgently he would have been called back to do it. Your "other illness" which we will not mention as to protect your privacy was a long standing ( more than 1 year ) problem and we discuss about it and you agreed to do it during your next follow-up. Again, we wish to apologize for not meeting your expectations and wish you all the best. FYI, a specialist is allowed to charge MYR 235 for a first consultation. You were only charged MYR 110.

Response from the owner2 years ago

Dr. James Kok provided care for my young child, who, as kids tend to be mischievous, managed to place papers and other items inside her ear. Dr. Kok's gentle and friendly approach is vital when it comes to doctors for children. Despite my child not feeling very talkative that day due to her flu, she's already anticipating her next visit. Dr. James would also text to check up on the child and we find that gesture comforting. I want to express gratitude to you and your team for the professional and customer-centric service provided.... (Show more)

Prisca Leong - a year ago - Review Provided by Google Maps

Impressed by the patience and passion of Doctor James. Highly recommended and I am very confident with his professionalism and experience

Lynette Siow - a year ago - Review Provided by Google Maps

Thank you so much Ms. Lynette for your wonderful words. We will continue to do our best to serve our patients.

Response from the ownera year ago

Dr James is a very caring and friendly doctor. He will explain all the details about your condition in a simple way for your understanding. I can ask him thousand questions and he will answer me patiently. Strongly recommend Dr James to anyone that need help in ENT. Plus point: The centre is clean and comfortable and their hand sanitiser smell super good!

J Cheong - a year ago - Review Provided by Google Maps

Thank you for your kind words. It's always a delight to meet nice friendly patients like yourself. We are so glad to be able to help you. We wish you well !

Response from the ownera year ago

Dr James help me in rhinoplasty and snoring treatment surgery . After my 3 month post surgery, the scar at my nose is barely noticable. I am concern and worry about visible scar at first but now my worry gone. Dr James did a great job. Now my nose straighter and my breathing is getting better. Full recovery is expected to take around 1 year. Due to long time using mouth to breath , my nose not get use to breath , he advise me to look for dentist to customise a mole for nose breathing practise . I like his friendly smile and his concern attitude for pre & post surgery. He will text me and ask about my current situation. His warm caring able to help with my concern and worry as this is my first time surgery with anesthesia. This is very important for meπŸ₯ΆThank God. Thank you Dr James !... (Show more)

smiley wei - a year ago - Review Provided by Google Maps

Thank you for your review. We are so glad that you are breathing better now and that you are happy with your new nose :)

Response from the ownera year ago

I had a very bad episode of dizziness last year and was treated for vitamin B12 deficiency by another doctor then, in fact on a regular monthly basis. But when despite that i had another bout of dizziness last month, I was recommended to consult Dr James Kok. Checking his Google reviews, I was comforted by other patients' experiences under his care. I went to see him on 27 Feb and true to online reviews, Dr James is skilled n professional in his evaluation n diagnosis and very patient in helping my husband n me to understand the symptoms n condition. He prescribed the right medication n gave me a set of exercise at home with a video tutorial, explaining it can be correctable. That was most encouraging! I felt much better the 1st two days on that med n exercise n upon my follow up a week later, he checked me n I had no symptoms of dizziness n nausea. I would recommend Dr James as a caring, approachable and skilled ENT to anyone needing to consult one. Thank you so much, Dr James.... (Show more)

Amelia Vijayamala - a year ago - Review Provided by Google Maps

Dear Madam Amelia, Thank you for sharing your experience here. We are so grateful that you are feeling better now and we were able to diagnosed what was causing your vertigo and dizziness. We hope you remain vertigo-free from now on ! We wish you well.

Response from the ownera year ago

My 7 year old son just went for his 2nd visit to Dr James Kok ENT Specialist Clinic for follow up. The wait time in the waiting room was not long at all. Dr James explained my son’s illness and course of action. He is very compassionate and patient. Overall great experience!  Thank you!

Sally Bellamine - a year ago - Review Provided by Google Maps

Thank you so much for sharing and your trust in us. It is always a delight that we are able to help children feel better :)

Response from the ownera year ago

I was recommended to see Dr James by a close friend. Had been having sinus since I was 10, Dr James was very clear with his explanation and even send me some educational YouTube videos. I’m feeling much better and will continue to recommend people. Thank you for making me breath better now!

Kimbeley Yap-Chelliah - a year ago - Review Provided by Google Maps

Thank you for your wonderful review. So glad that you are breathing better after the surgery !

Response from the ownera year ago
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Address: Sunway Specialist Centre Damansara, Lot B-G-1, B-G-2, B-G-3, Sunway Nexis Retails, Kota Damansara, Selangor, 47810Malaysia
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Dr James Kok
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Dr James Kok