Dr Hillisch

We are sorry to hear that patients were dissatisfied with their visit to our practice. We would like to address the concerns and present our perspective on them. For treatment with the fractional CO2 laser: This method is considered the gold standard in aesthetic medicine for various skin problems, including fine wrinkles and incorrect pigmentation. In our practice, we use this technique with extreme care to tighten the skin and achieve a more even distribution of pigment. Particularly with the chloasma treatment mentioned, such careful use is essential in order to address and potentially improve the hormonally caused pigmentation disorder. We have one of the largest laser centers in the country and decades of experience in our practice and always emphasize the importance of adequate sun protection after treatment, as this is crucial for the final result and to avoid hyperpigmentation, but progression of the disease, as in this case , cannot prevent. When it comes to the lower eyelid lift, it is important to know that swelling and minimal irregularities are not uncommon after such procedures. Our goal is always to achieve the best possible result and we offer corrections when it benefits our patients' well-being, as was the case here. It is very important to us that our patients are satisfied with our services and we regret that we were unable to meet your expectations. We are happy to help our patients with any questions or concerns. Kind regards, Dr. Hillish

Dear Patient, We take your feedback very seriously and deeply regret that you are dissatisfied with the results of your nose operation. It is our utmost concern that our patients feel comfortable and understood with us. However, after checking our patient files, we discovered that we cannot find any corresponding patient data under the name you provided. This makes it impossible for us to address your specific situation directly. Regardless, we would like to take this opportunity to share general information about aftercare and options if you are dissatisfied with the results of a nose job. It is not uncommon for irregularities in the cartilage and bone to appear during the healing and scarring process after a nose operation, the younger the patient the more likely it is. These may indeed require correction, but we recommend, as explained in our information discussions, that such a correction should only be considered after a year at the earliest, and even later for younger patients. This time frame is necessary to give the body enough time to heal completely and for any swelling to subside. As a temporary solution, injecting a filler, such as hyaluronic acid, can provide an improvement in aesthetic appearance. We understand that additional costs for this can be burdensome, however this option is often offered to provide patients with immediate improvement until definitive corrective surgery is possible. We would like to emphasize that your satisfaction and well-being are our priority. If you are actually a patient of our practice and have further concerns or questions about your treatment, we ask that you contact us directly. We are committed to finding a satisfactory solution for you and discussing all options for correction with you. Please do not hesitate to contact us if you have any further questions or concerns, or if we can be of assistance. Kind regards, Dr. Hillish

Dear patient, We are sorry to hear that you were dissatisfied with your visit to our practice. We would like to address your concerns and present our point of view. First of all, we would like to apologize for the misunderstanding regarding gender assignment. It was a hopefully excusable human error due to the presence of two patients with the same family name that day. We understand that this has caused confusion and regret the discomfort caused. However, we would like to make it clear that the patient interview actually lasted 18 minutes and not just 10 minutes. When calculating the costs, we also have to take into account administrative expenses, etc., which a practice incurs once for each patient. In this regard, we would also like to point out the costs and that our consultation appointments have been constant at €100 for 10 years. We cannot therefore understand the €50, rather they were offered, as is usual with us, to credit or deduct €50 from the consultation for the first treatment. As far as the treatment duration of laser therapy is concerned, the cost does not only depend on the actual treatment time. We rely on the highest quality and safety for laser treatments and only use the most modern, highly effective laser devices from renowned German manufacturers that have all the necessary approvals and certifications. The acquisition costs for such high-quality devices are in fact higher than for cheap devices from other e.g. B. Chinese sources, such as those used elsewhere. This is also reflected in our prices. It is very important to us that our patients are satisfied with our services and we regret that we were unable to meet your expectations in this case, where no treatment has even taken place. If you have any further questions or concerns, we will be happy to assist you. Kind regards, Dr. Hillish

Dear Ms. Mitterlehner, Thank you very much for your kind words! We are really pleased to hear that we were able to help you with your problem during your stay abroad and that you were so satisfied with our service. If you have any additional questions or concerns in the future, please do not hesitate to contact us again. We are glad to be here for you. Best regards, Dr. Hillish

Dear Patient, We understand your concern and frustration regarding your acute eczema, and we are sorry that we were unable to meet your expectations. We always strive to help all of our patients and provide the necessary time and attention to their concerns. Therefore, there can often be longer waiting times. It is important to emphasize that our assistants never simply hang up unless there is feedback from the other side of the phone. Our team does everything it can to support acute patients, but cooperation on both sides is crucial and an already negative attitude is not helpful because of possible longer waiting times! With regard to waiting times, we would like to point out that we have an extensive waiting list of our regular patients. In the event of appointment cancellations, we endeavor to allocate appointments chronologically according to the order on the waiting list to ensure that our long-standing patients are prioritized. If there are long waiting times, we usually give recommendations such as going to your family doctor or another specialist nearby. Thank you for your feedback and we hope you found the medical support you needed. Best regards, Dr. Hillish

I'm sorry to hear if patients are dissatisfied with the results of their surgery with us. As your treating doctor, I must point out that complications can arise with any procedure and will be discussed in detail with the patient in advance. Therefore, all patients are fully informed before the operation and informed using an information sheet that we of course always strive to achieve the best possible results, but these cannot guarantee this as every tissue can react differently to the procedure. We are sorry if a patient is disappointed in this regard. The aim of my work is always to create a natural result, e.g. B. the breast size fits the rest of the body. Here, however, we are dependent on the physical conditions (body structure, weight, tissue condition, wound healing, etc.), which, on the one hand, are beyond our control, cannot always be predicted or influenced, and, on the other hand, despite all our efforts, it is not possible for every patient to achieve optimal results. Since we removed a significant amount of tissue during the procedure mentioned, we unfortunately cannot reproduce the identical cup size. The described asymmetry of the breasts is a consequence already mentioned an unfortunately occurring wound healing disorder or tissue destruction, as explained in the information sheet. We offered a correction but it was rejected. The mentioned costs of 500 euros are solely our material costs and are far from sufficient for the time we spend. However, we would like to emphasize that our work and care are not limited to the operation, but also include careful aftercare and support. Our patients can rely on us to adhere to the required hygiene standards and that hand disinfection is mandatory. However, it is not absolutely necessary to wear gloves. The fact that our hygiene standards are consistently excellent and that there is no need to worry about this is shown by the fact that we have had absolutely no significant infections in our practice's existence for over twenty years! We would like to assure you that we are always ready to correct any problems or dissatisfaction our patients may have if they are willing to do so. However, the end result also depends on an optimal healing process, which the patient in particular can and should influence positively. Please do not hesitate to contact us if you have any further questions or concerns or if we can be of assistance. Kind regards, Dr. Hillish

We strive to give all of our patients the attention they need and this requires a lot of time, so in the dermatological area we have longer waiting times for routine checks. Even if an elective doctor's office is not the primary contact point for emergencies, we have set up a certain number of acute appointments for our patients, where we are available for them two to three hours beyond regular office hours. If there is an inappropriate reaction from our hard-working and consistently hard-working employees during the cold season, which is very work-intensive for us, we regret this. Best regards, Dr. Andreas Hillisch