Dermitek - Getxo

Spain - Bilbao
4.2 230 reviews

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Dermitek - Getxo Reviews

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I DO NOT recommend it for tattoo removal. Zero professionalism. As they explain and you sign, you get a scab that falls off in 15 days and in 6-8 weeks you have the second session. I had my first session at the end of October. Fatal outcome: second and third degree burns (reports corroborate this), edema, affected nerve, loss of sensitivity, with crutches, daily cures. At the clinic, “doctor” Ricardo Rincón did not understand (conversations that I have recorded about the treatment that was given to me and that he recognizes that this was the case). A dermatologist saw me almost out of obligation on my part and the first thing she said to me was “I have to "They had to go buy what was necessary to be able to cure what they had since there, as the normal thing according to them is that it doesn't happen, because they had nothing. As of today, February 14, I still have sensitivity problems and I am still healing the wound and obviously they completely ignored my case. To continue billing. RESPONSE TO THE ANSWER: I add a photo of the signed consents so that people can see your lie, in which it does not in any case say that you are going to have second and third degree burns, loss of sensitivity for months, 2 weeks in absolute rest , daily treatments for 4 months (this would be normal, it would not be possible to give sessions every 6-8 weeks), nerve affected, crutches for 1 month. As I said, after the first telephone conversation in which I WAS DENIED HELP, the next 2 times that I have gone to your center I have recorded our conversations, it is a pity that they cannot be included in the review to continue leaving you as what you are , zero professionals. All the best... (Show more)

Lorena Jurado - a year ago - Review Provided by Google Maps

We are sorry that you have that perception about the treatment received. The entire dermitek medical team has many years of experience and professionalism. In all cases in which an unwanted effect occurs, which, on the other hand, is clearly reflected in the informed consent that you have signed, we follow a strict assessment protocol until it is resolved. We are also sorry that you have had the perception of abandonment. For our part, we have evaluated you several times with the aim of curing this unwanted effect; and we would have done it as many times as necessary. Your decision, totally respectable, to be treated elsewhere, is what has not made it possible.

Response from the ownera year ago

I went with my daughter to remove a bascular spider on her face and after three sessions she is still with it and it is bigger, the treatment was wonderful by the entire team but the results were not

Yolanda Olivera - a year ago - Review Provided by Google Maps

Hello Yolanda, I have discussed the case with the doctor who treated your daughter and the truth is that it is painful for her to read this comment. The usual thing in these cases, which occur because skin lesions can recur over time, is that patients contact us, we call them for an evaluation and, if appropriate, re-treat the lesion. We also act this way when we perceive dissatisfaction in satisfaction surveys; it is not within our philosophy to ignore criticism because it is what helps us improve. Thanks for your comment.

Response from the ownera year ago

I attended several sessions for tattoo removal. The process went well and 95% was removed. However, in the area of ​​the tattoo, the skin has become depigmented, and after going to consult, they did not know how to give me a solution.

Hugo Beltran - a year ago - Review Provided by Google Maps

Good afternoon Hugo. As the Dr. told you in the assessment appointment; Depigmentation after a tattoo removal treatment is a normal and temporary reaction. With the passage of time the skin recovers its skin color.

Response from the ownera year ago

In my opinion, if you are thinking about a hair transplant, look for a site dedicated exclusively to it. In addition, the treatment over the phone leaves a lot to be desired depending on who answers you. The older one, good, that's why I give it another star.

A O - a year ago - Review Provided by Google Maps

Hello "A O", it is not clear to us if your dissatisfaction comes from a hair transplant performed at Dermitek or because you did not like the treatment on the phone. Our most sincere apologies if the treatment we have given you has not been adequate. Thanks for your comment.

Response from the ownera year ago

I have had a laser hair removal treatment and I couldn't be more satisfied. All very well. Excellent treatment, friendly and efficient. The facilities were 10. The attention at reception was super clear and professional from Amaia. I recommend without a doubt.

Eva De La Hera Rodrigo - a year ago - Review Provided by Google Maps

Treatment to remove face spots. They charged me €300 and I'm the same, well with that less money. I don't recommend it to you. It is a scam.

Esti Tena - a year ago - Review Provided by Google Maps

Good morning Estibaliz, I am very sorry that you have that perception of us. As the professional who treated and evaluated you informed you, the treatment of stains considerably eliminates them, although there are times in which its importance lies above all in the preventive nature of the treatment. We appreciate your feedback and will take your observations into account to improve our services. If you have any further questions or concerns, we are here to help.

Response from the ownera year ago

My 5 stars go to Elena Acedo, as a professional she is 10, congratulations to the company for having this great worker, thank her because her work is impeccable, her treatment is fantastic, the care, the pampering and I am delighted with her so much so that if I don't have an appointment with her I won't go until I have one.... (Show more)

daniela garcia de salazar - a year ago - Review Provided by Google Maps

Thank you for rating us with 5 stars. The entire Dermitek team works to meet the expectations of our patients.

Response from the ownera year ago

Very satisfied with Dr. Piqueres' rosacea treatment. Excellent treatment, clear and precise explanations and, above all, 100% effective results. Highly recommended.

María José Gutiérrez - a year ago - Review Provided by Google Maps

Thank you very much María José for expressing your opinion. We are very happy that your experience with us has continued to be so good and we appreciate your recommendation.

Response from the ownera year ago

I have been with Dr. Rosa Rodero after consulting several clinics. She has been the only professional who has been sincere with my proposal and has not tried to sell me and poke me as much as she could (a facial masculinization). Thank you for your closeness and professionalism. The perfect result!

Andoni Calvo - a year ago - Review Provided by Google Maps

Thank you very much Andoni for your review. We transferred her to the team and to Dr. Rodero in particular. Good day!

Response from the ownera year ago

I went to Dermitek to improve the appearance of my nose. I had always been treated by Dr. Lázaro but on this occasion for what I wanted she recommended Dr. Lide Pagalday. He gave me an absolutely natural rhinoplasty, so I am very grateful to both of them for the advice and treatment. The treatment, as always, spectacular.... (Show more)

Tamara Ruiz - a year ago - Review Provided by Google Maps

"Good afternoon Tamara, we are very happy that you are so happy with the results of your treatment, as well as (and no less important) with the treatment and attention received from our doctors."

Response from the ownera year ago

Dermitek who has seen you, who sees you, the follow-up leaves a lot to be desired

Nubioe M. I - a year ago - Review Provided by Google Maps

Good afternoon. We are very sorry that your perception of the follow-up we perform at Dermitek has changed. Your comment gives us to understand that you have noticed a decrease in its quality. Throughout the experience that the years have given us, as well as the continuous training and recycling of our medical team; We have had the opportunity and luck to improve in our diagnoses, treatments and assessments. In any case, we invite you to contact us to have the possibility of finding out the reason for your dissatisfaction.

Response from the ownera year ago

My daughter had scabies and after trying 4 times at public health, we came to the clinic and with the help of Dr. Pretel we managed to solve it.

Andoni Tomillo Ramos - a year ago - Review Provided by Google Maps

We are very happy that you had this experience at Dermitek. Thanks for sharing!

Response from the ownera year ago

Very good attention from Doctor José Béjar and the rest of the team. Highly recommended.

Erlantz Zabala - a year ago - Review Provided by Google Maps

Thank you very much Erlantz for sharing your experience! We will pass it on to the Doctor and the rest of the team.

Response from the ownera year ago

Very good treatment. The girl who treated me was charming and super professional ((laser))

Maider Calavia - a year ago - Review Provided by Google Maps

We are very happy that your experience has been so positive Maider!

Response from the ownera year ago

I came to do a session in English and review the entire legs. They caught me late and treated me in a hurry to assess how my hair was, they didn't even shave me (whenever I've gone somewhere to get shaved, they either ordered me shaved or they shaved me there) and the session was rushed. Result after two months of the session: I still have the same hair, nothing has fallen out and the session is very expensive. I haven't gone to the previous place I went to because it was too far away, but the sessions were much cheaper and more effective... (Show more)

Maria Gomez - a year ago - Review Provided by Google Maps

Good morning María, We appreciate your review and the comments you have shared about your experience. We are sorry if there was a delay in seeing you, as well as any sense of urgency you may have perceived at the time of treatment. We would like to add that the results of laser hair removal may vary depending on hair type and other individual factors. We appreciate your feedback and will take your observations into account to improve our services. If you have any further questions or concerns, we are here to help.

Response from the ownera year ago

I have an outstanding treatment and consultation at Dermitek by Dr. Rosa R. She paid accurate attention to my requests and took the time to explain all the details of the skin care and the treatment with Radiesse. I didn't have a single swelling or bleeding because she used ice before and after the treatment, and I had a very good result in the end. Also, a big thank you to Silvia - a very welcoming and nice secretary. 👋... (Show more)

Yuliya Vladkovska - a year ago - Review Provided by Google Maps

Hello Yuliya, Thank you for sharing your positive experience with us. We are delighted to know that your treatment and consultation with Dr. Rosa R. at Dermitek was excellent and satisfactory. We will also pass on your praise to Silvia, who helped make your experience even more pleasant and welcoming. We appreciate your trust in Dermitek. If you have any additional questions or need more attention in the future, please do not hesitate to contact us.

Response from the ownera year ago

Zero seriousness and kindness both in making appointments and in the treatment received. In my case laser hair removal. Years ago it was a much better center. The prices are high and you expect another deal and result.

Laura - 2 years ago - Review Provided by Google Maps

Good afternoon Laura, we are sincerely sorry for what happened and we want to apologize. We have tried to talk to you repeatedly to no avail. We would like you to contact us through our email dermitek@dermitek.com

Response from the owner2 years ago

I went to Dermitek to request a diagnosis of varicose veins, mainly for a cosmetic concern. One of the people on the team performed an ultrasound on me, presenting a very catastrophic diagnosis of my condition. He explains to me that I have something very serious and that otherwise he would wait to perform the laser but not in my situation. He advises me to intervene now and provides me with a budget. I leave worried and ask for a second (medical insurance) and third opinion (osakidetza) and both vascular experts agree that my varicose veins are a normal case and that it is not necessary to perform any intervention due to health risk. One of them tells me that I am not the first case that comes to him to request a second evaluation after going to this clinic. I recommend whoever requests a diagnosis contrast the information they are given.... (Show more)

María F - 2 years ago - Review Provided by Google Maps

Good afternoon María, we are very sorry for your comment and that you have that impression about the assessment of the doctor who treated you. We invite you to contact us again to discuss your case. Our medical team, with more than 13 years of experience in this treatment, makes its diagnoses through recognized and proven means. We are sorry that you have perceived the urgent need for intervention due to an immediate risk to your health; although we consider that it would be advisable to treat your case.

Response from the owner2 years ago

I have been going to Dermitek for years, they have always advised me honestly, ruling out treatments that they did not consider suitable for me or that it was not the right time for it. Thank you for being my trusted doctors.

Azucena Labrador Anderez - 2 years ago - Review Provided by Google Maps

Thank you for leaving us 5 stars!

Response from the ownera year ago

I made a free first appointment with a Doppler ultrasound, and they did not do any test or ultrasound. The appointment lasted less than three minutes and I left without any solution. Friendly treatment, but it didn't solve my problem.

Kristel SG - 2 years ago - Review Provided by Google Maps

We are sorry that your experience at our clinic did not meet your expectations. Understanding that the most important thing for you is to find a solution. In your case, the doctor has not provided you with an estimate, because he has assessed that you do not need treatment. Doppler ultrasound is always used in the informative appointment of large varicose veins, and it is medical professionals who assess the need to make the diagnosis, using this equipment. We appreciate you mentioning the friendly treatment received during your visit and we thank you for trusting us.

Response from the owner2 years ago
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Address: Juan Bautista Zabala Kalea, 13, Bizkaia, Getxo, 48991Spain
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Leaflet QanoMed
Dr Jose Azpiazu
Practice Director
Dr Jose Azpiazu

Co-Director of the Clinical Dermitek. Studied Medicine at the University of the Basque Country UPV / EHU and the Hospital de Cruces (Bizkala).

Dr Nerea Landa
Practice Director
Dr Nerea Landa

Co-Director of the Clinical Dermitek. Specialist in Dermatrology and was Trained at the Hospital de Cruces (Bizkala) and Mayo Clinic (USA) with Dr. Richard Winkleman and Dr. Brian Zelickson.

Dr Ana Lazaro
Surgeon
Dr Ana Lazaro

Graduated in Medicine and Surgery from the University of the Basque Country UPV / EHU. Subsequently trained at the Hospital de Basurto in Bilbao and the Our Lady of Aranzazu Hospital, Donostia - San Sebastian.