Dermatological Clinic Openderma

Thank you very much for your review from the entire Openderma team. Delighted to have been able to help you with your tattoo marks and stains.

Hello Adriana. Thank you very much for your review. We are very happy that you have improved with the routine that we recommend and, although you are very young, we can help you prevent the effects, not only of the passing of the years, but also of the environment that surrounds us (radiation, pollution...) and, of course, always looking for a natural effect.

We have more than 20 years of experience treating scars with lasers and we gain nothing by deceiving a patient. A scar cannot be removed or erased, but it can be reduced, hidden and made less visible. Therefore, in your specific case, as you mention in your review, we told you that with 2 sessions you could improve. Unfortunately, you have not given us that opportunity, nor have you given it to yourself, and you have not wanted to have a second session. Looking at your before and after photos, the volume and thickness of your scar has objectively reduced by more than 30%, with just one session, which has caused us a lot of satisfaction. Scars, regardless of the cause (acne, surgery, trauma...) can be attenuated with laser or other techniques. Sometimes we achieve spectacular results and, after 3 to 6 laser sessions, almost no scar is visible. This frequently occurs in scars from breast surgery, especially in the areola and nipple, and in scars from cesarean section and abdominoplasty. We understand that you may be angry with the hypertrophic scar that was caused in another center, for a surgery whose purpose was aesthetic, but we are not to blame. We don't really know how, after explaining the process, you were able to understand that your scar was going to be erased with just one laser session. That's like going to laser hair removal and wanting no more hair to grow after a session. The skin is a very delicate thing and must be treated with both care and knowledge. Therefore, when a patient places their trust in their dermatologist, they do so because the dermatologist is the professional who best knows the skin and the professional who will best control the diagnosis-treatment-follow-up process. Good luck.

You are right, Agustín; In the past we resorted to peels and lasers which, at the pace that science and medicine advance, have become obsolete for the treatment of old and residual facial acne scars in adults. Fortunately, medicine has advanced a lot since the last time you visited us, at the beginning of 2011. Without going any further, that same year the Nobel Prize in Medicine was awarded to Professor Yamanaka, for his studies on stem cells, whose potential of regeneration on tissues, including the skin, we use successfully on scars on the face and other areas, to treat hair loss or alopecia, and in rejuvenation or antiaging in general. We are very happy that you remember us 12 years later; You can come see us whenever you want and so we can offer you the latest, most effective technology and the latest developments in laser and growth factors for the treatment of scars, both hypertrophic and atrophic, especially acne scars (ice-pick or ice pick, boxcar and rolling or wavy). The skin is a very delicate organ and must be treated with care and knowledge. Therefore, when a patient places their trust in their dermatologist, they do so because the dermatologist is the professional who best knows the skin and the one who best manages the entire process of diagnosis, treatment and follow-up, as well as the possible complications during it. Greetings

With respect to the professionals who have treated her in our Clinic, the vascular and pigmentation laser is not performed by an assistant, but by a registered nurse or directly by a doctor of Medicine, since the doctor is the one who directs or performs the treatments. Regarding the economic issue, you may be confused, because adding the medical visit with the dermatologist in 2020 and the 4 vascular laser sessions (in 2022 and 2023) you have spent 1050 euros, not 1500. Regarding his spot, he has only had one laser session, and it cost him 100 euros. To correct post-inflammatory pigmentation, which happens sometimes and is treatable, the doctor has taken the utmost interest, and that is why she has performed 3 anti-stain peels in April, May and June 2023, at a cost of 0 euros for you, which which, is never a bother to us.

Thank you so much. We are glad to have been able to help you.

Hello Mamen, I am Dr. Escribano. I am sorry that, in general terms, you are not happy with the treatment you received. I am answering you personally because I have been dealing with your case for years and, furthermore, you are a professional colleague. Since you have given your opinion on the cost of your treatments, I must tell you that the price is adjusted to the average market price. There are much more expensive clinics that use seemingly identical products, but they are not. I think that the most expensive thing for a patient is what does not work. In your specific case, after reviewing your history, I have seen that, since you were a medical student, we have always given you a 50% discount on your visits and, since you have been a doctor, you have not been charged for any check-ups (except one in January 2022, by mistake I suppose). Regarding wait times, we try to keep them minimal, but it is a daily struggle. Sometimes they can be our fault, but that is not always the case, as you well know. On the day of your last visit, according to the program, you were scheduled at 5:15 p.m., you arrived at 5:20 p.m. and the treatment began 45 minutes later, because another patient entered just in those 5 minutes that you arrived late. In any case, I don't want to be more right than you on this issue either. I like to respect other people's time a lot, just as I like them to respect mine. Regarding Isabel's comment that, it seems, has exhausted your patience, she only wanted to help you in some way and, sadly, apologizes if you felt upset or offended by it. Finally, the important thing is that you are comfortable and happy. Therefore, I hope that things go well for you in the new medical center where you have decided to place your trust from now on. If you want to tell me anything more about this matter, you have had my personal email for a long time, and you can use it, since the Google channel that you have used now only allows me one reply. Greetings Jorge Martínez Escribano Dermatologist Openderma Clinic Director

Delighted to have helped you improve the health of your skin, María Dolores. Thank you so much. Always at your disposition

If a face is very damaged, for example, due to advanced age and never having had anything done, more than one session of hyaluronic acid is needed, logically. Sometimes 3, 4 or more sessions are necessary. You cannot expect an optimal result if you only do one session and start with a face with severe involvement. Let's take an example: if a patient suffers from lymphoma and the oncologist prescribes 6 cycles of chemotherapy, she cannot expect to be cured with just one chemo session. And each cycle costs much more than 1200 euros; but that is paid for by Social Security, not aesthetics. Regarding the doctor, she always recommends the best to each patient. Then, with that information, each patient freely chooses what to do and what not to do.

Thank you Cari for your review. We are also super happy to have helped you have healthier and rejuvenated skin. At your disposal

Dear Fernando, With his aggressive words several things are clear; One of them is that he does not know us at all, partly because it is the first time he has come to our Clinic. Our "modus operandi" is none other than treating all our patients with the utmost dedication and care and assisting them in the event of any possible setback, given that Medicine is not an exact science. Therefore, surprised by his perceptions, we have called him several times to offer him an appointment so we could listen to him in person at the Clinic, with the sole purpose of completing or complementing his treatment if necessary. However, after speaking, you have flatly refused to return, without giving us the slightest option of being able to verify the supposed recurrence of your facial injury, nor of being able to treat or help you. Another thing that is clear is that, contrary to what he claims, he has not read some reviews correctly. If so, you would know that if the lesion treated with laser does not disappear in the first session, our policy is to charge 50% for the second session, and no longer charge anything for the third session, if this is necessary. This is undoubtedly what the doctor explained to him on the day of his first visit, since it is reflected in his history and documents. The PICOSECOND LASER, which is the one we use on you, is the gold standard or system of choice to eliminate both pigment lesions ("spots") and tattoos, since it is the most selective, by far, for the pigment, respecting the skin and surrounding tissues. The objective of said laser is to LEAVE NO SIGN, and for that sometimes SEVERAL sessions are needed, we repeat, so as not to leave marks or scars. These "spots" not only appear due to sun damage, but are also influenced by older age and genetic predisposition, among other factors. Finally, regarding your invoice, it is a mandatory legal document, and that is why it was issued the same day the doctor saw you and the treatment was performed. As you may be aware, this invoice was sent to you by email on the same day you requested it. Despite everything, we are at your disposal if you change your mind and decide to return and trust our professionals, since they are the ones who best know how to treat your problem, and have the best medical technology to do so.

Antonio Jesús, we who thank you are you for your overwhelming review, which makes both Dr Peña and the rest of the OPEDERMA family happy. Our passion is to cure and prevent any problem that may exist in our patients' skin. You already know that you have us at your entire disposal whenever you need us. A warm greeting from Dr. Amparo Peña and the entire team.

Hello Jesús Guillermo. We have already conveyed your complaint to the dermatologist who treated you this morning, and she remembered, logically, perfectly about you and your case. He tells us that you have been charged the usual rate for electrosurgery under local anesthesia for facial lesions, after making a complete differential diagnosis since, apparently, previous treatment at another center was not effective. Regarding the alleged telephone misunderstanding, the person who assists you is not a doctor and, therefore, cannot and should not know what your exact diagnosis is without seeing you and, much less, deciding which technique the dermatologist is going to decide on. effective and safe for you, since you had not yet come to Openderma. It would make no sense to charge you 80 euros if only the first medical visit with the dermatologist costs 100 euros. In any case, today you have not been charged for your first visit, because we have performed the surgical treatment. Prices from 80 to 140 do not match any of our rates; Perhaps, mentally, it was the possible supplement to the base price of a visit with the dermatologist, depending on whether you had cryotherapy, electrocoagulation with an electric scalpel or a CO2 laser treatment (in the latter case it would have cost you 250 euros in total ). We hope the treatment goes very well. And, although we always do it, we will insist on not giving prices without seeing, and on confirming estimates before finely carrying out the treatments, to improve the satisfaction of all our patients, without which we are not satisfied either.

Thank you very much for your evaluation. You encourage us to continue working hard. These days of rain and little sun have been great for us to treat your reticular veins with vascular laser without any problem. A hug from the entire Openderma team.

We are very happy to know that you are happy with the treatment for alopecia. With current treatments we not only stop hair loss but also strengthen the existing hair, avoiding unwanted effects in both women and men. Greetings from the entire team at Openderma Dermatological Clinic and thank you for your review.

Hello B. We answer your questions: "...they tell me that I have to go to the consultation and pay €90 for a “quick check”. Answer: IT'S NOT LIKE THAT. MAYBE WE DON'T EXPLAIN IT TO YOU WELL ON THE PHONE. "If the problem persists, should I pay for another consultation?": Answer: NO. You should know that spot laser sometimes requires 2 or 3 sessions. Sometimes a session is definitive, but it depends on the type of stain and skin type. Sometimes, it happens like with laser hair removal, that is, a single session is not enough. The difference is that each laser hair removal session is charged. On the contrary, in the second spot laser session, if necessary, 50% is charged, if they are the same spots. And if a third session of the same stain is needed, we normally do not charge for it. This is how we usually explain it when patients are informed and the informed consent is signed. We encourage you to come. We care more about your satisfaction than your money. You can make an appointment by phone 968 22 02 02, by WhatsApp 601 603 222, by email info@openderma.com or by Instagram message @clinicaopenderma. We hope to see you again soon. Greetings. The Openderma team

Thank you very much for your review. We greatly value your empathy in recognizing our work and our effort to serve all of our patients. We hope that the treatment performed by one of our Arrixaca dermatologists, Dr. Ana López, goes well for you. For any questions or follow-up you have us at your entire disposal. Kind regards from the entire Openderma team.

Thanks a lot Gemma for your review. We are glad our tattoo removal laser treatment was successful. Best regards