Denticentre Heaton

United Kingdom - Newcastle Upon Tyne
3.8 44 reviews

About Denticentre Heaton This dental group runs 4 dental clinics in Newcastle upon Tyne, Walker in Tyne and Wear and North Tyneside. Private patients and patients on the NHS are treated at all the clinics. NHS treatments provided include routine examinations, fillings, extractions, root canal treatments and placement of crowns bridges and dentures. Additional treatments provided for private patients include teeth whitening, placing po... (Show more)

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3.8 (44 reviews)
5.0 
Staff
5.0 
Punctuality
5.0 
Communication
5.0 
Competence

  • all
  • totally competent (2)
  • high tech (1)
  • right on time (2)
  • nice staff (7)
  • well-communicated (2)

Denticentre Heaton Reviews

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Had an emergency appointment with Matthew. He is such a lovely man and couldn't have been more helpful.

Ann Woodhouse - a year ago - Review Provided by Google Maps

I'm happy to hear your treatment went well. Thank you for your 5-star review. Kind Regards {my}dentist Patient Support Team

Response from the ownera year ago

I was treated with great consideration and respect and involved in all decisions regarding my treatment. Felt very comfortable and would certainly recommend the surgery.

Nick Lillie - a year ago - Review Provided by Google Maps

Its lovely to hear that you trust the practice with your dental care. Thank you so much for your review and recommendation. Kind Regards {my}dentist Patient Support Team

Response from the ownera year ago

Hygienist Kerrie Bray the best ever deep clean ever. Gums and teeth

bridget scott - a year ago - Review Provided by Google Maps

Thank you for your 5-star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team. Kind Regards {my}dentist Patient Support Team

Response from the ownera year ago

Your typical rude receptionist staff combined with a policy of removing people from their books, even if the person has a perfectly good reason for not having been for two years (having caught very severe long term covid) is just yet another example of why the majority of people hate dentists. They really are the worst of all medical professions, and this practice is up there with the very worst.... (Show more)

Alan Dunlop - a year ago - Review Provided by Google Maps

We are very sorry to receive your 1-star review and would very much appreciate the opportunity to investigate this further for you. Please email patientsupport@mydentist.co.uk with further details and we will investigate your concerns and provide you with a response. Kind Regards mydentist Patient Support Team

Response from the ownera year ago

Receptionist is rude and show no respect to ppl. Had bad experience with treatment provided espicially dr sahar.she deserve 0 star.very bad treatment .new patients avoid her.

lucas C - a year ago - Review Provided by Google Maps

We are very sorry to receive your 1-star review and would very much appreciate the opportunity to investigate this further for you. Please email patientsupport@mydentist.co.uk with further details and we will investigate your concerns and provide you with a response. Kind Regards mydentist Patient Support Team

Response from the ownera year ago

Receptionist is one of the rudest people I've ever had the displeasure of speaking to on the phone. More chance of finding Michael Jacksons other glove than getting an appointment here.

John Mckean - a year ago - Review Provided by Google Maps

We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to talk to you Kind Regards {my}dentist Patient Support Team

Response from the ownera year ago

The dentists, hygienist and receptionists all provide a great patient service, always cheerful and pleasant whilst maintaining their professionalism

Carol Morse - a year ago - Review Provided by Google Maps

Thank you for such a lovely review for our practice. They are a great team who really care for their patients. Kind Regards {my}dentist Patient Support Team

Response from the ownera year ago

Have been taking my mother over the past few months for removal of teeth and fitting dentures staff all excellent friendly and caring

James Garrett - a year ago - Review Provided by Google Maps

Thank you for such a lovely review for our practice. They are a great team who really care for their patients. Kind Regards {my}dentist Patient Support Team

Response from the ownera year ago

I had an emergency appointment with a dentist called Matthew, he has to be one of the best Dentists I have seen. Put me at ease and was very friendly. Unfortunaltely, they are not taking on new NHS patients because I would have felt more at ease if he were my regular dentist.

Carl Taylor - 2 years ago - Review Provided by Google Maps

It’s great to hear that we could see you so quickly and that your dental issue was resolved. Thank you for your 5* review and recommendation. Kind Regards {my}dentist Patient Support Team

Response from the ownera year ago

Just finished a series of fillings and cleaning with Matthew. He is a professional and explained the issues I had very clearly and respectfully. He ran through the whole process of the options available, and what he would recommend doing, which made me feel much more at ease, as I hadn’t been to the dentist in a while. The fillings were very good, and the clean was outstanding. My teeth look unrecognisable. Thanks Matt!!... (Show more)

Bas - 2 years ago - Review Provided by Google Maps

Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Matthew. We look forward to welcoming you back to the practice for your next appointment Kind Regards {my}dentist Patient Support Team

Response from the owner2 years ago

I have been coming here for years.Friendly staff. A Lovely clean waiting room.I am happy im at this dentists.🙂 …

M E - 2 years ago - Review Provided by Google Maps

Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment. Kind Regards {my}dentist Patient Support Team

Response from the owner2 years ago

Would recommend this dental practice for great treatment, service and customer care.

valerie - 2 years ago - Review Provided by Google Maps

Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment. Kind Regards {my}dentist Patient Support Team

Response from the owner2 years ago

From reception to dentist to nurse so professional, attentive and gave me confidence to overcome my anxieties , pleased to be registered at this wonderful practice.

Robert Taylor - 2 years ago - Review Provided by Google Maps

Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us. Kind Regards {my}dentist Patient Support Team

Response from the owner2 years ago

My experience at this dentist that everyone was so helpful and friendly , especially the receptionist , James and his dental assistant.Put me at ease and put me out of my misery. Would definitely recommend this dentist . 👍

Lorraine Healy - 2 years ago - Review Provided by Google Maps

Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us. Kind Regards {my}dentist Patient Support Team

Response from the owner2 years ago

Came in on Friday for emergency treatment and everything was brilliant it was so good I have added myself to the waiting list even though it's a long time I think it will be worth it. 10/10

Adam Wilkin - 2 years ago - Review Provided by Google Maps

I'm happy to hear your treatment went well. Thank you for your 5-star review. Kind Regards {my}dentist Patient Support Team

Response from the owner2 years ago

I dont remember her name properly her name was Macfee or something like that,she never lessoned to me,talked too fast,worked too fast without caution cut my gum she is a horrible butcher and I felt she was cleaning a horse teeth,dont go around this woman he will destroy your teeth like mine I ended up to hospital afew weeks after her treatment,not professioal,and low class.the only positive point was kind reception.... (Show more)

Suzan Smith - 2 years ago - Review Provided by Google Maps

We are very sorry to receive your 1 star review, however we are unable to find you as a patient at this practice from the information provided. In addition the name of the member of staff you have mentioned is not a member of this practice. If you have incorrectly added the review to the wrong practice could I ask that you, please remove it and add to the correct practice for a response. Kind Regards {my}dentist Patient Support Team

Response from the owner2 years ago

Really dont mind visiting this dentist, always friendly staff starting from reception up to sitting in the chair with the dentist. Last visit was a checkup but dentist sahar noticed i needed a filling on the front of my tooth and i also had a chipped tooth. Wasnt really fussed to get them fixed but after hearing what they could do and going ahead with some cosmetic treatment, i am really pleased with the results. Great dentist and always great service... (Show more)

Stephen Shepherd - 3 years ago - Review Provided by Google Maps

Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us. Kind Regards {my}dentist Patient Support Team

Response from the owner2 years ago

I have been going to the Heaton Road practice for several years now. I am very happy with the care and attention shown to me by my Dentist. She is very considerate and great at putting me at ease. She has a very relaxed way with her clients and explains exactly what procedures she is doing. I would not hesitate in recommending My Dentist to anyone.... (Show more)

Bob Black - 3 years ago - Review Provided by Google Maps

Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us. Kind Regards {my}dentist Patient Support Team

Response from the owner2 years ago

I had booked my appointment in 5 months ago for October 8 2021 dental check up. But suddenly they called me 1 week before and cancelled my appointment and asked me to rebook and the next available appointment is on 5 th january 2022. Is so frustrating and the lady on the phone was also very rude. I would like top make a complaint about this services to NHS.... (Show more)

Sudhir Managolikar - 3 years ago - Review Provided by Google Maps

Good Afternoon Sudhir We are very sorry to receive your 1 star review and would very much appreciate your feedback. If you would like to share your experience with us, please e mail patientsupport@mydentist.co.uk and we will investigate your concerns. Kind Regards Patient Support Team

Response from the owner3 years ago

I've attended this practice for many years and see some changes. I recently had to receive a course of treatment that has meant 4 visits. Jane my dentist is always attentive and explains what needs to be done. The measures in place to make the practice covid safe are effective and the staff team do there utmost to ensure you know what to expect. Not my favourite place to visit but would definitely recommend.... (Show more)

Dawn Jenkins - 3 years ago - Review Provided by Google Maps

Hi Dawn Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team. Kind Regards Patient Support Team

Response from the owner3 years ago
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Address: 34 Heaton Road, Newcastle Upon Tyne, Tyne and Wear, NE6 1SDUK
Marker
Leaflet QanoMed
Dr Lynda McAfee
Dentist
Dr Lynda McAfee

Dr Jane Pickersgill
Dentist
Dr Jane Pickersgill

Dr Camile Chander
Dentist
Dr Camile Chander