Cutis"the skin clinic"

Egypt - Cairo
3.9 104 reviews

About Cutis"the skin clinic" Cutis "the skin clinic"- Prof. Abdel Rehim Abdallah- Prof. Marwa Abdallah- Prof.A. Mahmoud Abdallah Cutis "the skin clinic" is the biggest & most trustworthy skin care & cosmetics clinic in Egypt. We offer unique skin & cosmetic services that you will not find except at Cutis.

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Service - Visit Price
Dermatologist Consultation
3.9 (104 reviews)
4.5 
Staff
2.0 
Punctuality
4.4 
Communication
5.0 
Competence

  • all
  • wasted my time (4)
  • bad communication (2)
  • nice staff (11)
  • totally competent (2)
  • well-communicated (10)
  • bad behavior (2)

Cutis"the skin clinic" Reviews

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The appointments are not exact at all. I came from a trip and waited for about three and a half hours, hoping they didn't let me in. Also, when I entered, I waited half an hour inside the room for Dr. Mahmoud Abdullah to come, and despite all that, he made me deeply drunk and accidentally do something in a place that I didn't ask him to do. He told me two weeks and he would leave, don't worry, then I contacted him. With the clinic and with the doctor himself, he did not provide me with any solution. Only the clinic apologized, not the doctor, and the doctor said, “If you want it to get lighter, come and get me lasered,” but you will pay for the laser!!? Of course, I have all the evidence and proof for my words.... (Show more)

P. Saroon - a year ago - Review Provided by Google Maps

We apologize for the long wait time We always try to be on time and respect our clients' schedule. However, sometimes there may be unexpected delays if some patients require more attention or care than expected. We hope you understand that we do our best to provide high-quality medical service to everyone. We apologize for any inconvenience this may cause you, and appreciate your cooperation. We will try hard to avoid such a wait on our next visit. Please send the name and mobile number registered with us on the WhatsApp call center 01009070000 with a copy of the complaint. To communicate with you through the Customer Service Department to investigate your medical complaint and work to resolve it thank you for choosing Cutis "The Skin Clinic" customers service

Response from the ownera year ago

Worst service ever in korba branch , long waiting time from 8 PM till 10.20 PM however my reservation was 8 Pm ever though i came exactly in my time

Menna Maged - a year ago - Review Provided by Google Maps

Very unprofessional with their appointments, no respect for patients time schedule. Appointment was at 12:15pm until 4pm I wasn’t admitted. I declined to reschedule. If you value your time find another clinic.

Mohamed El-Katatney - a year ago - Review Provided by Google Maps

Firstly ,the receptionist have a very rude attitude in korba branch they know nothing about customer service, secondly they’re unprofessional with their appointments They wasted my time twice to go there and let me leave without taking my consultation because they don’t know how to say a full information for their patient! They only care for money and they are such a liars I regret going there and don’t recommend for anyone... (Show more)

Maryam Samy - a year ago - Review Provided by Google Maps

Dear Ms. Samy, We are sorry to hear that you had a negative experience with our clinic. We would like to address your concerns and make things right. In order to do so, we kindly ask for your contact details so that we can reach out to you directly and discuss the issue at hand. We value your feedback and want to ensure that we provide the best possible service to all of our customers. We apologize for any unprofessional acts or attitude that you may have encountered during your interaction with us. This is not reflective of our clinic values or the level of service that we strive to provide. Please know that we care about your experience and want to work towards a resolution. Thank you for bringing this matter to our attention, and we look forward to hearing from you soon. Sincerely, Rana Alaa

Response from the ownera year ago

Beautifully appointed clinic. Ushers inform you of your turn. Staff open the doors for you I have a walker.Very professional doctors who are reassuring and kind. Thank you very much.

Jill Hassan - a year ago - Review Provided by Google Maps

Thank you for your kind review! We are thrilled to hear that you found our clinic beautifully appointed and that our staff provided excellent service. We strive to create a welcoming and professional environment for all of our patients. It's wonderful to know that our doctors were reassuring and kind during your visit. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing Cutis "The Skin Clinic"!

Response from the ownera year ago

All the staff are professional specially dr marwa all respect❤️

Lamia Muhammad - a year ago - Review Provided by Google Maps

Thank you very much for your kind review

Response from the ownera year ago

The distinguished clinic for all skin problems Whether cosmetic for ladies Or treat vitiligo or skin cancer Distinctive equipment and high-quality nursing are available And very good doctors The clinic has more than one branch in more than one place It may be a shame that their prices have risen recently without any justification at all But it remains a good place for all the cases mentioned above With very special treatment from all the workers in the place... (Show more)

Mostafa Magdy - 2 years ago - Review Provided by Google Maps

Thank you very much for your kind review. It is really unfortunate that you are not happy with our price increases. We had to increase our prices amid increasing costs and we actually increased less than cost increases and want to keep are prices down but are forced to do so. Looking forward to.welcoming you again.

Response from the ownera year ago

Never deal with this clinic. A service like asphalt. I only charge them the price of the examination that they will take from you before the examination itself, so that even if they do not need anything from it, they will still have the money. This was the worst clinic experience I’ve ever had, I came for a procedure and only paid for the consultation with the expectation of doing the procedure that same day. I did not need a diagnosis, I did not need a treatment recommendation, I paid with the explicit expectation of a procedure to be done. The doctor recommended that I don’t do the procedure, and I left having paid an obligatory fee of 550EGP for the doctoral expertise to tell me “no, sorry.” That is truly what I left with. Money hungry, don’t care about customers. I also read in another review that they burned the customer’s skin. Don't go there.... (Show more)

Jay - 2 years ago - Review Provided by Google Maps

Dear Jay, We are sorry to hear that you are frustrated about the consultation fee and the doctor’s decision. We want you to know that the doctor is a professional and experienced in her/his field, and doctor only recommends what he bekieves is best for you. The doctor has probably evaluated your condition and determined that the session is not required for your recovery. Doctor does not want to waste your time or money on something that is not effective or beneficial to you. Cutis doctors always care about health and satisfaction of customers and recommending proper scientific treatment. Please send your name, mobile number and email us or WhatsApp/call 01009070000 and we will contact you to understand more and explain further and satisfy you. Sincerely, Cutis “The Skin Clinic” Rana Alaa Customer Care Manager

Response from the owner2 years ago

Absolutely pathetic time management. They think it's okay to make people wait for 2 hours! They keep adding appointments when they have none and want people to come on time and wait for 2 hours. When you try to ask them why this is the case every time, they respond with a pathetic "it's out of our hands". Absolutely unprofessional and no clue about customer service. Pathetic.... (Show more)

Sahil Sharma - 2 years ago - Review Provided by Google Maps

Dear Mr Sahil , We are writing to apologize for the long waiting time you experienced in your last visit to our clinic. We understand how frustrating it can be waiting such a long time so we always try to be on time and respect our patients’ schedules. However, sometimes there might be unexpected delays if some patients require more time than anticipated and we hope you can understand that we are doing our best to provide quality medical service to everyone,so sometimes waiting times can be longer than expected, ranging from 30 to 60 minutes . We always inform our customers before coming about this so that they can plan their time accordingly and set their expectations. We are sorry for any inconvenience this may have caused you, and appreciate your patience and cooperation and will try hard to avoid such situations in the future . Concerning the way our customer service representative handled your issue , we apologize for any non professional behavior appreciating your feedback and will take it very seriously. Please send your name, mobile number and email to our WhatsApp 01009070000 and the customer service supervisor will contact you. Thank you for choosing our clinic and hope to see you again Sincerely, Cutis "The Skin Clinic" Customer Care

Response from the owner2 years ago

The waiting time was very long, and the doctor was late, and his manner was very rude, and the examination did not take 4 minutes, and he did not even want us to talk. In the reception, she told me 800 without asking a question, and 1400 if you want to talk to the doctor, and she left and I did not understand what I had.

abeer mohamed - 2 years ago - Review Provided by Google Maps

We apologize for this error if it really occurred, but when we searched We did not find your name in our patient files, so please send us your phone number, name, and date of birth via email info@cutis-clinic.com We will contact you immediately Or send the data via WhatsApp to 01009070000. The information mentioned is completely incorrect, and we do not know its source because it is not in our work system. The patient gets his full right to examination and questions, and we do not have any price that includes questions, as you mentioned. We are waiting for your response to contact you to correct this misconception, understand your complaint, and work to satisfy you, as this is important to us.

Response from the owner2 years ago

My daughter had her examination with Dr. Azza Al-Azhari. God willing, she is very smart and dedicated to her work.

Alia Gomah - 2 years ago - Review Provided by Google Maps

Had to wait 3 hours even though I came exactly on time, also I had an issue after the treatment and it’s not looking like it’s going to be sloved

Mustafa z - 2 years ago - Review Provided by Google Maps

Dear Sir, We are really sorry for your experience. Can you please sendcus your contact details and full name to investigate the issue further and see how we can help you. Please email us on info@cutis-clinic.com or WhatsApp us on 0100907000.

Response from the owner2 years ago

One of my favorite clinics

Toqa Mohamed - 2 years ago - Review Provided by Google Maps

Nice place

Gehad Yosry - 2 years ago - Review Provided by Google Maps

Best clinic🌷🌷 …

Ola Adel - 2 years ago - Review Provided by Google Maps

They have a major issue in time evaluation . Simple logic is to put time window for checks and A DIFFERENT ONE FOR SURGERY .

Ahmed Safar - 2 years ago - Review Provided by Google Maps

Doctors are very good The clinic is clean

Ghada Al-Badrawy - 2 years ago - Review Provided by Google Maps

I went to many places, but here I found true and real medicine and received treatment that brought results and they explained to me exactly what would happen. I recommend this place to everyone

Amal Abd el-sattar - 2 years ago - Review Provided by Google Maps

honestly, the best doctors for treating skin diseases are honest

Sherin Shawky Ismail - 2 years ago - Review Provided by Google Maps

If there is a review with less than 1 star I would have given it The doctors are professionals yet the receptionists are the worst They let someone else first in our stead And when asked they said that she was not a patient, just wanted to ask the doctor something and they gave the impression that she was an acquaintance , we waited for 30 more min , she was a patient , and they lie through their teeth , we complained to the doctor and she apologized in their stead, and did her best to smooth things over and we are thankful to her but You lost our respect with this attitude, This is our last time coming to the clinic .... (Show more)

Salma El Mokhtar - 2 years ago - Review Provided by Google Maps
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Address: Heliopolis, 2 Fayoum St., off Cleopatra St., Mohandseen, Mostafa Mahmoud sq., Bank Elwatany bldg., CairoEgypt
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Mrs Fatma Hussien
Mrs Fatma Hussien

Mr Ahmad Abdel Gawwad
Mr Ahmad Abdel Gawwad

Mr Mahmoud Ali
Mr Mahmoud Ali

Mrs Aleya Gomaa
Mrs Aleya Gomaa