Clinic Thorax 1

I had made an appointment with a doctor through superdoc Dr. Tsvete Gesheva Neurologist Tuesday, January 2, 2024, 5:45 p.m Reason for review: Primary review Practice: MC Thorax 1, Sofia 57 Alexander Stamboliyski Blvd., Sofia The medical facility called me twice. The first time was to ask me to go as early as possible. I told them that I was at work and would do my best to arrive at 5:15pm - which is 30 minutes before my scheduled time. The second time, after less than 5 minutes, they called me to tell me not to go at all, because I quote "the doctor just leaves". They suggested I go when the doctor was there, which was Thursday afternoon or tomorrow. I explained to them that I also go to work and there are certain times when I can go. They apologized and said there was nothing they could do. The fact is that I had made this appointment more than a week ago and I expected to be able to go to the doctor. Worse, this is the second time this has happened with this doctor. About a year ago, I made an appointment with her in the morning from about 9:30-10 a.m. for an examination for another problem (through B-assist). I was there on time, I waited about 20 min because she was gone, but she never showed up for work. I left because I was late for my job. This is unprofessional, disrespectful to me as a patient, and a waste of my time and a missed opportunity. Since it's the second time it's happened to me, I can assume it's happening to other patients as well.... (Show more)

Everything happens terribly slowly, the people at the reception are super rude and arrogant. I literally waited 30 minutes to be sent to the same office 2 times completely UNNECESSARY. Still waiting (2 hours now) for a simple medical! NEVER COME IN THE THORAX!

Hell on earth

Unfriendly and unprofessional attitude to say the least. Since the appointment is only through Superdoc, I suppose it would be appropriate for the doctors to keep track of it, but alas. I can't book a doctor's appointment for work, the doctor I go to has no idea that I'm there, she refers me to her colleague and he unceremoniously refuses me with the pretext that it was "a day off, it's illegal on a day off" a day to make ends meet medically". Absolute rubbish, I've had medicals on weekends and holidays too, the only difference being that it's never been at a Thorax clinic and I'm thinking of going back and sticking to that prize of mine from now on. I sincerely hope that at least the reviews are read.... (Show more)

One thing is for sure, they will charge you BGN 60 for an examination, but whether it will have an effect and help is a secondary issue. A doctor at this clinic gave me a prescription for a drug that is no longer produced! My advice is if he can go anywhere else better...in Thorax only if you have connections or have completely screwed him up... (Show more)

I want to say a good word for the pediatricians at Thorax - for Dr. Mikhalkova, Dr. Zerdeva and Dr. Nacheva - they are extremely attentive to children. For more than a year, we have been visiting Thorax when our child gets sick - there is a pediatrician on duty on Saturdays and Sundays, there is a laboratory that also works on Saturdays and tests can be done. An appointment is made by phone and the appointments are generally kept. The office is clean, welcoming, well-kept, it is even decorated for Christmas at the moment, after a patient it is aired out.... (Show more)

Terrible place! A narrow spiral staircase with high steps - a completely unsuitable place for a medical center where people with mobility problems and the elderly also walk. Big disappointment is the building.

Booked an appointment with a cardiologist - Dr. Perchev' Friendly attitude from reception and doctor. A thorough professional review. I am satisfied!

I do not recommend!!!! At a pre-booked appointment, it turns out that the doctor has left. If you show curiosity - "how so", the answer from the registry is "don't think you're the only one". When an e-mail was sent with a complaint - there was no response, nor was there a call, e.g. for an apology. Absolutely unprofessional attitude, don't waste your time... (Show more)

I got sick and went to Thorax because it was the closest medical center I could find. The first time I was examined by Dr. Perchev. I described my symptoms to him and he prescribed what to take, I listened to him. After 2 days, the situation was not only not improving, it was getting worse. He examined me again, I described chest pain, which I also mentioned to him at the initial examination, and he replied "the lungs are clean, it is most likely from the nasopharynx". I trusted him and continued to take what he had prescribed, but after two days my health deteriorated sharply. So I visited an emergency room in Pirogov, where they did full tests and diagnosed me with incipient pneumonia and said that the drugs he had prescribed had worsened my health condition even more. I would not visit this center again.... (Show more)

I had to take a medical for work. Not to waste time, I decided to try this private clinic or whatever. I called and was told to come after 9. I'm there at 9:30. At the reception they tell me that she won't be able to today because some of the 5 doctors who should examine me are not in person.

I feel obligated to write my review. I have been working in the field of health care for 23 years, many times I have been ashamed that I wear a "white coat", many times I have been angry that doctors are beaten and attacked. But are there any doctors left? Those human doctors, the humane doctors, the doctors who, above all, must be Human? I didn't come across one in your center today. For 1 minute, something called an examination, there was no such thing at all, but a foreign body was simply removed from the ear of an 80-year-old grandmother, you asked for BGN 70. For 1 minute with tweezers????. She didn't have that much money in her and she was terribly worried. I came to pay you only to meet this wonderful Doctor-Man in person. Thank you, Dr. Stefanov. Stay alive and healthy and keep helping people like this. However, as you said, you have studied a lot about this. And don't forget - there is only one up there who sees everything. And I thank Him that I also work in a private medical center, but I work with people.... (Show more)

The receptionist lady was rude for no apparent reason. I went to request a sick leave and a doctor to examine me, and she appeared offended that I didn't have an appointment, raising her tone and making a very annoyed face. She spoke super impatiently and with a frustrated tone, and finally told me I can wait another hour, then go and -beg- a doctor to take me in and -maybe- they would. No, thank you. I understand the doctors' schedules may be packed, but it won't hurt to communicate it normally, I'm here because I feel sick, not because I wanna argue. I wouldn't mind waiting but her attitude pushed me away and I got everything done at a different clinic without any issues.... (Show more)

It is not possible for a customer to call the central office the day before with an inquiry when is the most convenient time to come to get a medical for a driver's license, for the central office to say "Come tomorrow around 9" and on the appointed day and time turn out to be which doctor was coming in the afternoon and couldn't now. Waste of time and frivolous attitude!... (Show more)

With all due respect to the medical team, young receptionists who have to deal with disgruntled customers, paperwork in an old toilet smelling building, I want to express my deep disappointment. Every time I have made an appointment in advance, I have waited at least 30 minutes. Today is another such case - I had an appointment with an internal medicine doctor for 11:30 a.m., and at 11:30 a.m. they just accepted a woman with an appointment from 11:00. However, I waited politely to be accepted. The organization - under all criticism. It is not known if you wait on the first floor at the registration desk for an appointment, or on the second... and at one point it turns out that you wait 10 minutes at the registration desk on the 1st floor, then when you come and ask - they tell you to get on the second and there you wait again.. Then I waited 25 minutes, 25 MINUTES for a sick leave, with a temperature of 38 degrees. The receptionist takes 10 minutes to issue the sick note, as she writes in an old book by hand and after each sick note she goes up to the second floor (I assume for the doctor's signature). Absolute hell. People who go to the doctor usually don't feel well, we're sick, no normal person wants to wait 1 hour for an examination, let alone when they're feeling down. I insert that I am health insured and with additional health insurance and I pay BGN 20 each time. for being sick (Sick card). Complete absurdity!... (Show more)