City-Dent

Poland - Wroclaw
4.8 42 reviews

About City-Dent The practice has been established since May 2012 in the centre of Wroclaw, at 39a Zaporoska street. It was founded and is run by dental practitioner Piotr Ptak. We offer our services from Monday to Saturday, following a telephone appointment . Our patients are guaranteed free check-ups, free anaesthesia and stress-free appointments. We use the highest quality dental equipment and provide an environment that is comfortab... (Show more)

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4.8 (42 reviews)
5.0 
Staff
5.0 
Punctuality
5.0 
Communication
5.0 
Competence

  • all
  • well-communicated (6)
  • high tech (2)
  • nice staff (9)
  • right on time (1)
  • totally competent (3)

City-Dent Reviews

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I highly recommend the City Dent clinic I came there after many years of untreated teeth. This was caused by a huge fear of the dentist. I met there with great empathy and understanding. Mr. Dr. Ptak, Dr. Lewandowski and Ms. Dr. Sylwia Lis, along with their wonderful assistant They took great care of my teeth. Additionally, Dr. Sylwia made me beautiful veneers. Thanks to these wonderful specialists, I can enjoy a beautiful and healthy smile in just two months. Thank you ❤️... (Show more)

iwona krajewska - a year ago - Review Provided by Google Maps

I chose Dr. Ptak as someone who would make my dream of a healthy smile without holes, discolorations and broken teeth come true. I have struggled with poor teeth since I was a child, which resulted in very weak, brittle and discolored teeth in my adult life. I went to Dr. Ptak on December 6 as a Christmas present :) It was absolutely the best decision in my dental adventure. The doctor listened and, even though it was a visit-consultation, he immediately got to work. The office has an on-site X-ray and CT scanner, so you don't have to go anywhere to get these tests done. The doctor presented the entire treatment plan. I also asked for a quote for the work - I received an e-mail with a very detailed plan and price list, which was valid for each visit, so no additional costs surprised me. Endodontic treatment with Dr. Lewandowski - if it weren't for the fact that you have to open your mouth wide, otherwise you can sleep peacefully - painless, individual, professional approach to the patient. Many visits but at the end a stunning effect of a beautiful, healthy smile. Dr. Ptak's calmness and professionalism make me recommend the treatment wholeheartedly. All staff very friendly and helpful :)... (Show more)

Katarzyna Konior - a year ago - Review Provided by Google Maps

Mr. Piotr is definitely the best dentist in Wrocław.

Damian jach - a year ago - Review Provided by Google Maps

I have been faithful for many years, such specialists are hard to find! It is true that I am a patient of Dr. Ptak, but, for example, I had veneers done by another doctor, and I am DELIGHTED with the effect! I recommend it to anyone who understands the principle that something can be done either cheaply or well. At City Dent, they do everything very well, efficiently, and take great care of the patient's comfort. Thanks so much for being here!... (Show more)

Paulina - a year ago - Review Provided by Google Maps

Thank you very much on behalf of myself and Dr. Sylwia Lis :)

Response from the ownera year ago

I have been to many dentists in my life, counting in dozens of hours. I reported that I had a broken tooth... It turned out that it was not the only problem. On the same day I met the entire professional and friendly team of this facility!!! I managed to rebuild the tooth, check it out and perform root canal treatment on the tooth, which turned out to be in a critical condition for my health. Baaaah! What's more, all the "cogs" were cleaned of scale on the same day. The advice and plan for further treatment was also presented to me in a nice and understandable way, most importantly. After 3 hours in total on chairs in all 3 offices, I can't wait for my next visits!!! Thank you all very much for today and see you soon!... (Show more)

J.J. Kucharczyk - 2 years ago - Review Provided by Google Maps

Full professionalism. Root canal treatment performed so that you can fall asleep during it :) I recommend to everyone.

Maciek M - 2 years ago - Review Provided by Google Maps

Very nice and professional

Sylwia Zawada - 2 years ago - Review Provided by Google Maps

For me, this dental clinic is definitely worth recommending. Although the choice today is large and the level of services offered on the market is good, here it is very professional and reliable, and the service is friendly while maintaining high professional standards. And although the place is small, it is very aesthetically pleasing inside and everything still smells new. If someone is looking for a dentist, I definitely recommend City-Dent.... (Show more)

Hegemon Krwawy - 2 years ago - Review Provided by Google Maps

The most professional service from dental hygienist from this afternoon. Absolutely amazing personality and outstanding approach to patient. I am definitely considering changing practice. 🙌👍 …

Fil3mon - 2 years ago - Review Provided by Google Maps

I recommend Mrs. Gertruda B to everyone. The dentist is the best in Wrocław at ul. Inżynierska 39a. I was there. And I will come back several more times. Only this dentist City-Dent Dental Practice Piotr Ptak. Very nice and professional service.

Gertruda Balicka - 2 years ago - Review Provided by Google Maps

I would call my experience with city dent rather traumatic. September 2021 - At the beginning, Dr. Kinga Sz. She made me hope that root canal treatment would not be necessary, but when the photo was taken it turned out that it would be necessary. Ok, I was planning on doing this from the beginning, so I came to the conclusion that we should do it. From the very beginning I noted that I am quite sensitive to anesthesia (I don't know if it's due to stress), which wears off very quickly. I can't count the number of anesthesia I received... The doctor suggested that maybe I was just prepared for a painful procedure from the beginning and maybe that's why I feel it so much, but "I don't deny that I feel it"... The whole procedure lasted about 3 hours... When it was FINALLY over, it turned out that one of the canals was not completely filled and I would have to come and do it again, preferably within 3 months (I live in the UK and unfortunately I do not have the comfort of arriving whenever I want) to Mrs. Kinga for a "symbolic fee". Doctor Kinga, who performed the procedure, said that she would not correct the error immediately because she was finishing her work... Honestly, I don't want to go back to Mrs. Kinga and I think that the whole situation and suggesting to the client a symbolic fee for a service that has not been fully improved is far from correct. unprofessional. I probably spent PLN 1,680 and, apart from the price and additional fees, I cannot recommend the doctor. It's July and I'm still afraid to come to finish filling the canal... Edit in response to cabinet response: The office's involvement was such that I felt treated badly as a patient, and the opinions on Google are there to express them. The tone of the response suggests to me that the office does not approach the patient with empathy and does not even try to understand my situation. My problem was not that I received anesthesia in the dose it was given to me, but completely ignoring the fact that it affects me a little worse and suggesting that I feel pain because I set myself up for it is a bit inappropriate. I came for help, not to listen to comments suggesting that I am hysterical. I also believe that I had reason to think that the treatment was performed incorrectly because the doctor "joked" that when I left the office, I would spread the word about this visit and leave a bad review about you. It is also obvious that I would have decided to complete the canal immediately since "the date depended on me", but the Doctor said that she had already finished work for that day, and the next date she suggested to me was the day on which I was either returning or should already be abroad, so I naturally had no such choice. Since I paid for the entire visit at once, even if the canal was not completely filled, the office should also have completed the service immediately. Another issue is that if I didn't have to pay extra for another visit, why suggest additional fees at all? It may be obvious to you, but not to me. As for the date when I decided to add the review - Google should be blamed here, because I added the review for the first time quite a long time ago, but it was not displayed for several months. Please google it and check that I'm not the only one who had this problem.... (Show more)

Kasia - 2 years ago - Review Provided by Google Maps

Dear Mrs. Katarzyna, we understand your frustration with your poor reaction to anesthesia, the inability to continue treatment due to your permanent residence abroad and your fear of dentists, but we don't really know what part we have in this. You came to our office with a specific problem. Based on the examination (including X-ray), the correct diagnosis was made and appropriate treatment was implemented. Different patients react differently to anesthesia (you yourself said that it usually requires a higher dose). Dr. Kinga, out of concern for your well-being, administered a dose that enabled the procedure to be performed painlessly. These are the guidelines and I don't understand how this can be an objection? Root canal treatment of a tooth under a microscope is a time-consuming procedure, which should not raise any doubts. After completing the treatment, a control photo is taken to verify proper filling of the canals. If any of the channels is not completed, it should be completed, which is a completely normal situation and does not indicate any negligence on the part of anyone. On the contrary, such behavior is dictated by concern for the proper performance of the treatment procedure. Corrections are made either on the same visit or on the next visit, the choice is up to the patient. The visit took place on Friday, but the next day you were flying abroad and the date of the next visit depended solely on you. Doctor Kinga was ready to see you on the next business day. You agreed to continue treatment in the near future. We were at your disposal. However, if you paid for the entire treatment, there were no additional costs. I also don't understand why suddenly, after almost a year, you remembered the need to continue treatment and instead of making another appointment, you decided to express your dissatisfaction, which, as you can see, was completely unfounded, literally in each of the points you mentioned. We invite you to contact us to finalize your treatment In response to your second comment, I would like to add the following: If you really wanted constructive criticism (and that's the only one that makes any sense) and drawing attention to the problem, you would contact the office. The problem would be solved as soon as possible, and I can guarantee that. You cannot blame us for the fact that you live abroad and that you were not able (for almost a year!) to come to complete your treatment. If we are to go into the logistical details of your visit, the doctor could not stay longer because she had just returned to work after maternity leave and had to urgently return to the baby, and the entire visit was very long anyway. Payment was collected in full as almost all treatment was completed. In such a case, it would be difficult to estimate how many percent of the procedure was not performed. For you, the key was to pay the full amount and not have to pay extra for the continuation. However, the additional costs probably concerned the prosthetic reconstruction of the tooth, which is necessary after root canal treatment and you were informed about this. However, as the owner of the practice, I learned about the case after almost a year via Google reviews. What's more, after reading my answer, you decided to lower your grade even more, imposing (in your opinion) an additional penalty. And a moment later you accused us of lack of empathy... Mrs. Katarzyna, it is undeniable that when writing your comment you were guided by negative emotions and bad will, the source of which cannot be traced to the doctor who treated you. The doctor is an exceptionally cheerful, warm and empathetic person, loved by her patients. And it's true that he likes to joke around, because it's a great way to relieve tension during a visit. However, you can't expect everyone to have a sense of humor and that may have been her mistake.

Response from the owner2 years ago

Great approach to the patient, I came with a painful "8" for tearing, Dr. The bird assured me that it wouldn't hurt and kept his word. At the same time, he checked the rest of my teeth and recommended further tests.

Grzegorz Cymbalista - 2 years ago - Review Provided by Google Maps

Great dentist. I recommend. Update: the new office is impressive in terms of aesthetics and equipment. More convenient parking is also a plus. And the quality of treatment and approach to the patient is at the highest level.

Dominik Siedlak (bachus) - 2 years ago - Review Provided by Google Maps

Dr. Piotr Ptak gave me a sense of life, gave me beautiful new teeth and healed the entire pit during one 3-hour visit. he made impressions for the crowns on three casts so precisely that there was no fitting, which was a great surprise for me, patience, professionalism and accuracy, in addition to the rest of the things that could be done on the National Health Fund, he found me a place for me by calling me on the same day so as not to expose me to unnecessary costs. thank you for everything, now I believe in myself and I smile all the time, thanks to the Lord... (Show more)

Nat Skwarka - 3 years ago - Review Provided by Google Maps

There are no other dentists for me.

Maciek Klimowicz - 3 years ago - Review Provided by Google Maps

Thank you very much. Mrs. Diana Semiri. Great doctor. Very pleased with the visit. I recommend

Ирина Буйненко - 3 years ago - Review Provided by Google Maps

Professional and completely painless root canal treatment - doctors are a treasure trove of knowledge :)

Aleksander Kijas - 3 years ago - Review Provided by Google Maps

Professional care! Thank you again for the painless root canal 🙆🏻‍♀️🙂 I recommend …

karas 563 - 3 years ago - Review Provided by Google Maps

Full professionalism and individual approach to the patient! I 100% recommend Dr. Bird.

Damian Bogdanowicz - 3 years ago - Review Provided by Google Maps

Fully professional

Mirosław Kuriata - 4 years ago - Review Provided by Google Maps
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Address: Zaporoska 39, WroclawPoland
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Leaflet QanoMed
Piotr Ptak
Piotr Ptak