Chester Dental Clinic

United Kingdom - Cheshire
3.0 48 reviews

About Chester Dental Clinic At Chester Dental Clinic our aim is to make quality, NHS and cosmetic dentistry accessible to everyone – and to share our expertise to promote long-term oral health universally. Whether you need a simple check up or advanced restorative work, our practice offers a uniquely accessible and convenient venue. You’ll be treated by a team of highly qualified caring dental professionals who will put you at ease, ta... (Show more)

  • Reviews
  • Services
  • Contact
  • Q&A
  • Staff
3.0 (48 reviews)
4.6 
Staff
4.0 
Punctuality
3.1 
Communication

  • all
  • wasted my time (2)
  • bad behavior (1)
  • nice staff (6)
  • right on time (3)
  • well-communicated (3)
  • bad communication (4)

Chester Dental Clinic Reviews

Write a Review

Always late, every appointment is at least thirty minutes later than the time you turn up. I have previously been asked to arrive ten minutes early (which I did) and then waited for over an hour before being seen. Probably the poorest timekeeping I have ever known. I have adjusted this review from 1 star to 2 on the basis that I felt 1 star was unfair as I quite like the dentist, she is nice and I can’t complain about the work she’s done on my teeth.. but time keeping is one of my pet hates.... (Show more)

Gareth Worthington - a year ago - Review Provided by Google Maps

Just seen Dr Hajra Hareef with nurse Isra and I couldn't be more ecstatic with the work I had done! Very polite, easy to talk to and attention to detail was amazing. Would be more than happy to see this pair again to get anymore work done!

Rhiannon Ledsham - a year ago - Review Provided by Google Maps

Thank you for your 5 Star Review Rhiannon. We are so happy to hear that you are delighted with your recent treatment and the service that you received. We hope that you enjoy your new smile and we look forward to seeing you (smiling! 😊 ) at your next appointment. Kindest regards Smart Dental Care

Response from the ownera year ago

HORRIBLE PLACE!!!! Go away as fast as u can 🤮🤮🤮 …

Violeta Ramanauskaite - a year ago - Review Provided by Google Maps

Thank you for your review Violeta. I am sorry that you are disappointed with the service that you received at your recent appointment. We pride ourselves on offering high levels of care and service to all our patients at all times, so I will forward your feedback to the Practice Manager, so they can investigate what happened. If you would like a personal response, then please email patientservices@smartdentalcare.co.uk with your contact details and our Patient Services team will respond privately. Kind regards Smart Dental Care

Response from the ownera year ago

Went in last week, promptly seen, friendly team, no qualms and booked again for six months time

Rachel Jones - a year ago - Review Provided by Google Maps

Thank you for your 5 Star review Rachel. We are delighted to hear that you are happy with the service you received recently, and we look forward to welcoming you back again soon. 😊 Kind regards, Smart Dental Care

Response from the ownera year ago

This is a great little dentist. which I've been using, for the last 15 years. Tucked away in a little side street, in the heart of Chester. It has very friendly, and professional staff, who are always super helpful. I used to fear, going to the dentist. But not after I found this great little practice. Couldn't recommend it highly enough.... (Show more)

Ed Jones (Bicklevelvet) - 2 years ago - Review Provided by Google Maps

Thank you for taking the time to leave us a review Ed. We read every review and share all feedback with the Practice Team so we can continually improve our patient’s experience. Thank you again. 😊 Kind regards Smart Dental Care

Response from the owner2 years ago

Thanks to Julie the receptionist at chester dentist today excellent customer service 👍 …

Julie Walker - 2 years ago - Review Provided by Google Maps

Thank you for your 5 Star review, Julie. We strive to offer excellent patient care and high levels of service at all times, so it is great to hear that you were happy at your recent appointment. 😊 Kind regards Smart Dental Care

Response from the owner2 years ago

The receptionist at this place is absolutely fantastic. Always helpful and kind.

J - 2 years ago - Review Provided by Google Maps

Thank you for your 5 Star review, Jason. We strive to offer excellent patient care and high levels of service at all times, so it is great to hear that you were happy at your recent appointment. 😊 Kind regards Smart Dental Care

Response from the owner2 years ago

Absolutely disgusting service. No customer service at all, I've been chasing an extraction for my 15 year old niece to have teeth removed so she can have her braces fitted since December. I've had to push her braces back 3 times due to the negligence from this clinic to now be told that the dentist doesn't feel confident doing the extraction but I can pay privately to have them removed at one of their other clinics! She is a 15 year old child under the NHS. Absolutely joke!!!!!!!... (Show more)

Anneka Clark - 2 years ago - Review Provided by Google Maps

Thank you for your review Anneka. I am sorry that we fell short of the service that you have come to expect from the Practice. I will forward your feedback to the Practice Manager so they can investigate what happened at your recent appointment and follow up with the team at the Practice. If you would like a personal response please email our Patient Services team at patientservices@smartdentalcare.co.uk and they will investigate and contact you privately.

Response from the owner2 years ago

I cant recommend this practice enough!! always been brilliant with me and my family i have a phobia of dentists and the new one iv seen the past twice is brilliant also the assistant is great they explained everything and put me at ease and didnt rush me let me stop if i needed i cant thank them enough they have made my teeth so much better... (Show more)

Jodie Wild - 2 years ago - Review Provided by Google Maps

Thank you for your 5 Star review Jodie. We are delighted to hear that you are happy with the service you received recently, and we look forward to welcoming you back again soon. 😊 Kind regards, Smart Dental Care

Response from the ownera year ago

Phoned them to book an appointment only to be told that I am not registered with them any more, would it be nice to at least let me know before removing me?

Dan M Garces - 2 years ago - Review Provided by Google Maps

DISGUSTING PLACE AND PEOPLE STAY AWAY, not fit for practice. lucas was only decent dentist there and now he's gone it's gone absolutely disgusting to the point I had to get my doctor to help me in the end, the staff are just rude, they will do absolutely nothing to help even when u have an infection and are in pain u still have to fight for them to help. Worse dentist ever in chester.... (Show more)

Kelly Arnold - 2 years ago - Review Provided by Google Maps

Unbelievably poor service. Booked a check up appointment (which took me 23 calls to get through) I was told that the clinic charged me incorrectly for a retainer I had 18months before, management was due to call me, I am still waiting for that call. Everyone there is rude, unhelpful and quite clearly do not care. They also tried to sell me Invisalign's, I had braces as a child. DO NOT GO HERE.... (Show more)

JessicaThake - 2 years ago - Review Provided by Google Maps

Thank you for your review Jessica. I am sorry that you are disappointed with the service that you received at your recent appointment. We pride ourselves on offering high levels of care and service to all our patients at all times, so I will forward your feedback to the Practice Manager, so they can investigate what happened. If you would like a personal response, then please email patientservices@smartdentalcare.co.uk with your contact details and our Patient Services team will respond privately. Kind regards Smart Dental Care

Response from the ownera year ago

another £70 down the drain, they charge you £70 to say you need a tooth out then tell you they can do it a dentist who cant extract a tooth really im not joking they can take £70 off you again, but cant extract a tooth. You could not make it up i wish i was but im not im also in agony looking for a real dentist... (Show more)

mark smith - 2 years ago - Review Provided by Google Maps

Never answer phones and never can get an appointment bad service

Gemma Bassett - 2 years ago - Review Provided by Google Maps

Reception staff polite and helpful dentist quick and professional some other dentists should take note of this excellent surgery as a example of a public service at its best.

John Boden - 2 years ago - Review Provided by Google Maps

A really bored and miserable sounding unhelpful receptionist answered the phone.will look elsewhere

Andy Cochrane - 2 years ago - Review Provided by Google Maps

Twice this year I have arrived for pre booked appointments with a 4yo and a baby to find the surgery closed to patients. I have submitted a complaint but had no response.

Charlotte - 2 years ago - Review Provided by Google Maps

Thank you for taking the time to leave us a review Charlotte. We take all feedback very seriously, and we would be keen to understand the reason for your 1-star rating. If you would like to contact us and give further details, then please email patientservices@smartdentalcare.co.uk, and our Patient Services team will investigate and respond to you personally. Kind regards Smart Dental Care

Response from the ownera year ago

I'm really pleased with the treatment I received from these guys, and will definitely be going back for regular check ups.

Paul Furnival - 3 years ago - Review Provided by Google Maps

I absolutely would not recommend this dental practice . They don't care about the patient . My worst dental experience here.

Dhay Al-Sharafi - 3 years ago - Review Provided by Google Maps

I got a filling which came out 2 months... Try call for another appointment after 32 times they aswer !!! Book for new one, only have after one month Couse busy 🤦🏼‍♀️🤦🏼‍♀️ worse place ever I been!!!!!!! …

Brigita Lapenaite - 3 years ago - Review Provided by Google Maps
See more...
Ask Now

Ask a Question

Question and Answer

Address: Belmont House, 2 Volunteer Street, Chester, Cheshire, CH1 1RGUK
Marker
Leaflet QanoMed
Dr Francis Martinez
Dentist
Dr Francis Martinez

Adam Gitay qualified at the Royal London Hospital. He has previously worked in Central London, Bedfordshire, and Western Australia before settling in Chester in 2005.

John Dzelzainis
John Dzelzainis

GDC no 47127 I qualified from Liverpool Dental Hospital in 1973. Most of my career so far, has been spent in general dental practice. I have also worked in the operating theatres of Alder Hey Children's Hospital; and as a Senior Dental Officer in the Community Dental Service. Thus I have always had wide interests in dentistry. My spare time activity includes, cycling, classical music and political history. My wife Carole and I also greatly enjoy the company of our children and three grandchildren. If you would like to find out more about our General Dentistry services or Clear Braces, Contact Us today and book your appointment.

Disha Gupta
Associate Dentist
Disha Gupta

Associate Dentist - BDS, MJDF, Msc Restorative & Aesthetic Dentistry Qualified from India in 2007, followed by Msc in Restorative & Aesthetic dentistry from Manchester University in 2013. Joined Chester Dental Clinic in 2010 . Areas of special interest includes restorative and ethical aesthetic dentistry. Also qualified to do Inman Aligner to straighten teeth and improve smiles. I enjoy travelling, reading and running.