Centro Polispecialistico Dalla Rosa Prati

Italy - Parma
3.7 285 reviews

About Centro Polispecialistico Dalla Rosa Prati For more information about Centro Polispecialistico Dalla Rosa Prati in Parma please contact the clinic.

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3.7 (285 reviews)
4.5 
Staff
4.3 
Punctuality
3.5 
Communication
5.0 
Competence

  • all
  • wasted my time (2)
  • right on time (7)
  • bad communication (8)
  • totally competent (10)
  • well-communicated (9)
  • nice staff (39)
  • high tech (6)
  • bad behavior (7)

Centro Polispecialistico Dalla Rosa Prati Reviews

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Excellent service, kindness, and punctual

Paolo Bertolotti - a year ago - Review Provided by Google Maps

Thanks for your words

Response from the ownera year ago

A right place where you are welcomed and assisted in the right way. Education, kindness and attention Well done 👏 …

Lorenzo Cerri - a year ago - Review Provided by Google Maps

Thank you Lorenzo for your testimony.

Response from the ownera year ago

10 minutes on the phone to never get anything done…. a big plus to the genius who had the idea of ​​including the automatic responder...top

daniele debe - a year ago - Review Provided by Google Maps

Dear Daniele, we are sorry to read your negative feedback. If you write to us privately it would be useful for us to better understand what happened. Gaia intervenes to avoid making the patient wait unnecessarily on the phone: by explaining her request she is able to get the operator to contact her as soon as possible.

Response from the ownera year ago

I have frequented this clinic over the years, of which I have good memories. However, I find it absurd, for a center that considers itself to be excellent, that telephone communications are left at the mercy of a digital assistant! There is no way to talk to an operator for information. Pure madness!... (Show more)

Stefania - a year ago - Review Provided by Google Maps

Dear Stefania, we are sorry to read your disappointment. Gaia, our virtual assistant, is designed to avoid long phone waits. If Gaia is not able to answer your question, it passes all your requests to an operator who will call you back as soon as possible, with a ready response to your request.

Response from the ownera year ago

Excellence ❤️. There is nothing else to add.

Silvia Cabassi - a year ago - Review Provided by Google Maps

Thank you Silvia for your testimony

Response from the ownera year ago

Staff always available and prepared, professional and collaborative. I was very satisfied.

Francesca Gabba - a year ago - Review Provided by Google Maps

Thank you Francesca for sharing your experience.

Response from the ownera year ago

Had an MRI with sedation, I am very satisfied with the welcome and the staff.

Monia Gazzola - a year ago - Review Provided by Google Maps

Thanks for your testimony.

Response from the ownera year ago

Dermatological visit to Nei without mapping spent €180. Check duration in WITHOUT MAPPING carried out in 5 minutes, he didn't even check them all. Never again in this place! Terrible! P s for the answers you give to the reviews they express themselves since you then have a total score of three point. To never again!... (Show more)

Leonardo Bigliardi - a year ago - Review Provided by Google Maps

Dear Leonardo, we invite you to leave this review on the page of the medical center where you visited which, certainly, is NOT us. You haven't been to Dalla Rosa Prati since 2021... With us, currently, dermatological visits to check moles, without mapping, cost €130.

Response from the ownera year ago

The automatic reply, which tells you that you will be contacted again, can be a problem if you are at work and your phone is on silent. In this case, you may not hear the call and have to start the booking process all over again. After two days of trying, the situation became frustrating, also because booking online is impossible. If this is the solution that the clinic offers to simplify patients' lives, the only alternative is to book in another center. Good virtual work.... (Show more)

VaLe - a year ago - Review Provided by Google Maps

Very kind, Gaia was introduced to avoid long and useless telephone waits. If you leave your request with Gaia, you will be called back as soon as possible. If he is not available, you will receive an SMS inviting you to contact us again. Alternatively, on our website you can proceed with online booking, in real time. We are continually investing in new technologies to be able to focus even better on what we know how to do: diagnosis and treatment of our patients.

Response from the ownera year ago

The star, but I would have liked to give less, refers to the dental sector. In addition to the very long times, as far as I'm concerned, they proved not to be worthy of being defined as dentists. The dental clinic to AVOID!!! Change jobs!

Germano Ampollini - a year ago - Review Provided by Google Maps

Dear Germano, we are sorry to read your review. Our dental department is one of our excellences. Indeed, in the month of July our diaries were full, but the "long times" to which you refer are to be attributed to clinical times which in your specific case had to be respected, as well as to your probable holidays (since in the month of August our willingness to continue his treatment path was there). He then decided not to continue his path and, probably, to look elsewhere. Your choice is legitimate but we would like to underline that from a dental point of view we have acted with the utmost professionalism and protection of the health of your mouth.

Response from the ownera year ago

I called for an appointment for a paid service. Automatic responder that promises to call back. They called back after 4 hours but I was at work and couldn't answer. I repeat the procedure and they call back after 2 hours, a minute later while we are talking the line goes dead, I hope they call back (the answering machine does not allow you to speak to an operator): nothing. The site gives error messages for online bookings (as well as containing repeated and obvious spelling errors.). The next day I repeat the process, after hours they call me back and I report everything to an unidentified Francesca who states that they have a thousand calls a day to manage and therefore call back when they can: to my objection that it is a paid service, she tells me understand that he cannot grasp the difference. Dear Francesca (innocent victim of a terrible organization), considering that the requested service is also offered elsewhere, I simply turned to a more organized structure, do you understand now? It is essential that its managers understand this, but I doubt it because unfortunately the private-subsidized healthcare sector is experiencing a period of abundance.... (Show more)

Vincenzo Falvo - a year ago - Review Provided by Google Maps

Dear Vincenzo, we are sorry for your negative experience. Gaia, our virtual assistant, takes over to avoid long and unnecessary waits on the phone. Unfortunately, in the event of peak calls, it may happen that the operator does not contact you immediately: we are working to improve this aspect too. In the meantime, however, you can write to us in real time on WhatsApp at 0521.2981. The Dalla Rosa Prati Polyclinic, as you know, has been a point of reference for the city of Parma for decades and, unique in the area, hosts a PET-CT scan with hospital staff: we therefore manage not only our private patients but also those who belong to the hospital and who often contact our switchboard directly. We therefore try to guarantee high-quality healthcare services to everyone, whether paying on their own or through the NHS. We are aware that the large volumes of patients we manage on a daily basis can sometimes slow down our reaction times but we are continually trying to improve ourselves and improve our offer. Thank you.

Response from the ownera year ago

Dental Clinic from Rosa Prati …Dental department.. excellent service! Super nice and super professional… I advise!!

michela spotti - a year ago - Review Provided by Google Maps

Unprofessional and rude doctors

Silvia Federici - a year ago - Review Provided by Google Maps

Excellent welcome and professionalism of all medical staff

adriano redaelli - a year ago - Review Provided by Google Maps

Incompetent and disorganized

Morena Groppi - a year ago - Review Provided by Google Maps

Dear Morena, we are sorry to read your disappointment. It would be useful for us to better understand what happened so we can fix it. If you contact us privately we can try to find out more about what happened together. Thank you

Response from the ownera year ago

I have been frequenting this clinic for many years for prevention and diagnostics. Trained staff, very kind and super punctual even for non-professional services. A round of applause to everyone

Cinzia Adorni - a year ago - Review Provided by Google Maps

The center will be cutting-edge but the first huge problem is getting the phone answered to book, then the waiting times are similar to those in the SSN agreement. Let's also consider the lack of kindness of those who answer you... better to go elsewhere.

Marta Ferrari - a year ago - Review Provided by Google Maps

Mammography done today. Very satisfied..Prepared medical staff..Check performed professionally, making me feel at ease.And since today is a holiday for us women, also Mimosas for all of us women at the end of the visit.

Mariagrazia Accappa - a year ago - Review Provided by Google Maps

Thanks for your testimony!

Response from the ownera year ago

I booked a visit with a specialist for a certain service only to arrive there and already pay for the visit, the specialist tells me that he doesn't provide that service. Not to mention my health records out loud in the lobby in front of everyone. A huge waste of time and privacy. Never again

A S - a year ago - Review Provided by Google Maps

Dear, with an anonymous profile it is difficult for us to reconstruct what happened. However, it seems very strange to us that she booked a visit for a service and that it was not provided. If you contact us privately we would be happy to look into the matter further. Thank you.

Response from the ownera year ago

Correctness, professionalism, friendliness.

Carmen Cacopardo - a year ago - Review Provided by Google Maps

Thanks for your words.

Response from the ownera year ago
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Address: Via Emilia Ovest, 12/A, Parma, 43126Italy
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Leaflet QanoMed