Capillary Transplantation Clinic

Spain - Reus (Tarragona)
4.1 39 reviews

About Capillary Transplantation Clinic For more information about Capillary Transplantation Clinic in Reus please contact the clinic.

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Capillary Transplantation Clinic Reviews

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After having a hair transplant with Dr. Xavier Álvarez in the month of April of this same year, I can assure you that both he and his team offer a very professional and close treatment and I could not be more satisfied to have done it with them. The whole process has been really easy and they have answered any questions that have arisen throughout this time. Many thanks for everything!... (Show more)

Albert Martínez - a year ago - Review Provided by Google Maps

Thank you very much Albert for your evaluation that motivates us to continue working in the same direction. We are glad to have managed to meet your expectations and we hope you enjoy the result!! :)

Response from the ownera year ago

Excellent experience with Doctor Xavier, I discovered the clinic through Michael and Towers, who also advise you at all times after the intervention (623993324 in case they can help someone). Happy with the result, recommended👌🏻 …

Daniel Ruiz Carmona - a year ago - Review Provided by Google Maps

Thank you very much for your comment Daniel and thank you for trusting us for the effort of coming to our clinic from so far away. We wish you an excellent season with your new team ;)

Response from the ownera year ago

A year ago after my operation, I chose this doctor to operate on because of his naturalness. I have a friend who had surgery at another clinic at the same time and I have been able to compare. My transplant has nothing to do with my friend's, which is more artificial. That is to say, making people realize that you have had an implant is not what I was looking for, but quite the opposite and with Xavier Alvarez I have achieved it. It is true that he is a sober doctor and that previous appointments may make you doubt his professionalism, but the results are very natural and have met my expectations. I can't forget the great work your team does, which surely has a lot to do with achieving the final result.... (Show more)

oscar perez - a year ago - Review Provided by Google Maps

Thank you for your comments Òscar, without a doubt one of the doctor's main assets is the naturalness of his results. We are even happier than the patients that expectations are met after one year of the intervention. Enjoy it!😉 …

Response from the ownera year ago

I've been calling on the phone for two days and no one deigns to answer.

Miguel Gutierrez - a year ago - Review Provided by Google Maps

Hello Miguel, the way to contact our clinic is preferably by WhatsApp (the telephone number that you can find in the profile does not allow you to specify that it should be by WhatsApp) or by email at info@clinicatrasplantecapilar.es Thank you

Response from the ownera year ago

After 2 years of reflection and 1 on the waiting list, I had the transplant with Xavi in ​​November of last year. After 6 months I only have good things to say about Xavi, his entire team and the procedure in general. The results have been incredible and I would recommend that anyone who is hesitant about having a transplant proceed with it, you will not regret it if you put yourself in competent hands like Xavi's. As I say, 100% recommended!... (Show more)

685492 685492 - 2 years ago - Review Provided by Google Maps

Thank you for your comments! Nothing makes us happier than patients being satisfied with the results obtained!! :)

Response from the ownera year ago

The doctor is good, things are as they are, it is also true that he does not have the best communication service but they have always answered my questions, they even changed my date twice for personal reasons, respecting the initial price, so I I have no complaints in this regard, and in the end what counts is that the results speak for themselves, and the intervention was carried out correctly. If you like to trust clinics that have a lot of marketing and low quality, perhaps this is not your one. clinic, if you find it difficult to contact them, insist, think that it is the price you have to pay to put yourself in good hands. I am happy, the naturalness and organization of the operation have made the result totally satisfactory. Also tell you that having good progress is not only in charge of the clinic, you must have an adequate diet, not smoke, prepare for the operation, apply the serum, not drink alcohol, take your medication, not sunbathe, etc. It is a very delicate operation and you must minimize the risks as much as possible. I leave you a couple of photos, one of them is just the day before the intervention, the other more than 1 year later, also one of the operation with the photocall behind, so that you have confidence in the review. All the best... (Show more)

guillem gf - 2 years ago - Review Provided by Google Maps

Thank you for your comment Guillem and for uploading the photos of your case, which we love! :)

Response from the ownera year ago

It is impossible for them to answer your phone to resolve doubts. They only answer WhatsApp and answer you every 2 or 3 days, it is unthinkable to spend so much money with these people. I do not recommend it

Peli Cano - 2 years ago - Review Provided by Google Maps

Hello Peli Cano, thank you for your contribution. The best way to contact us and make an appointment is by WhatsApp or by email at info@clinicatrasplantecapilar, and the best way to resolve doubts is to arrange a face-to-face visit with the doctor in a personalized way who will answer all your questions based on your case. concrete. You can find any general information on our website www.clinicatrasplantecapilar.com We always try to respond as soon as possible, although it is not always immediate. In any case, it is advisable to try to contact us on business days and hours so that the response is not delayed, such as the 2 days of the weekend. Thank you and greetings.

Response from the ownera year ago

Great professional, one of the best. He always advises you well and gives you solutions. I recommend him 100%.

chema cabanes garcia - 2 years ago - Review Provided by Google Maps

Hello Chema!! Thank you very much for your evaluation. Any questions you have, we will be happy to solve them! 🙂 …

Response from the owner2 years ago

A team of professionals like a temple, very friendly and cordial, I highly recommend the professionals, a great team, I am very happy with the result!!

Victor Muñoz Gamiz - 2 years ago - Review Provided by Google Maps

Thank you very much for your words Victor!! We are glad that your experience has been positive and we are looking forward to seeing the end of your result! :)

Response from the owner2 years ago

I had surgery at your clinic and it is wonderful, they treated me for 10, and at the moment I have great hair and I have months left to reach a year of surgery. Thank you José (Towers), an excellent professional and great person, attentive to everything at all times.

Alexis Masena González - 2 years ago - Review Provided by Google Maps

Great Alexis!! You are probably one of what we call “early” patients and will get the final result before a year. We are glad that you can look great!!!

Response from the owner2 years ago

Excellent experience, very very happy with the results so far

Juanjo Caballero - 2 years ago - Review Provided by Google Maps

Thank you very much Juanjo for your evaluation!! We are also happy with the result you have obtained!

Response from the owner2 years ago

I recommend the clinic for its professionalism, good treatment and friendliness, comfort, and above all for the work done

Fernando Manuel Moreno Barra - 2 years ago - Review Provided by Google Maps

Many thanks Fernando for your comments! For our part, we can tell you that you have been an excellent patient!!

Response from the owner2 years ago

Excellent professionals

Mar Álvarez Antolí - 2 years ago - Review Provided by Google Maps

With excellent patients it cannot be any other way ;)

Response from the owner2 years ago

Good afternoon, On Monday, June 20, 2022, I requested the online assessment. After not receiving any type of response, I contacted them directly through the communication channel offered on the website (via WhatsApp). Every 3 weeks I have respectfully asked about the status of my appraisal request; Sometimes they responded to my WhatsApps and other times they didn't. Comment that I have also tried to contact the clinic through 977 01 51 50 without result. After getting a response from customer service, they informed me that the online assessment usually takes about 3 months and that during July and August the clinic has been closed. From my point of view, based on my lived experience, I consider that the clinic should improve the following points: - Inform on the website about the waiting times for receiving the online assessment, so that the user can manage expectations regarding the response time of the online assessment. - After requesting an online assessment, send an acknowledgment email to the user, so that they know that the request has been received correctly. In the email you could inform about delivery times. - When the clinic is closed during the summer period, automate a message on WhatsApp informing you of this. - On WhatsApp, do not leave messages unanswered, as it reflects a lack of professionalism on the part of the clinic. - Make sure to answer calls received through the phone number provided in the clinic's profile on Google. At no time do I negatively value or question the professionalism of Dr. Xavier Álvarez in any way. If at the time I became interested in the clinic it was because I considered it an excellent option and I continue to consider it that way. However, my experience has not generated confidence in me, which has meant that I discarded this clinic as one of my options. Greetings,... (Show more)

Jordi Serra - 2 years ago - Review Provided by Google Maps

Hello Jordi, we appreciate your contribution but, as explained to you through the different means of communication through which you contacted us, we cannot put your evaluation (whether in person or online) ahead of other patients who are waiting for their turn, no matter how much insist, by phone, WhatsApp or email with repeated messages in copy and paste, since it would be an insult to the rest of the patients to put her before that of others who previously contacted her and who are patiently waiting for her.

Response from the owner2 years ago

Everything perfect, great treatment from the 1st visit to the final result, close, sincere and personalized treatment. 100% recommendable!

Alex Noguera - 2 years ago - Review Provided by Google Maps

Thank you very much Àlex for your review, which helps us continue to improve! :)

Response from the owner2 years ago

A total shame. They rush you to pay the €500 reservation for the operation and then they disappear, they don't explain how to prepare for the operation, if you have to stop taking medications or anything. I have tried to contact them several times on all channels and no response. Months without response. They only called me two days before the operation to remind me and when I told them that I couldn't and stated that they had never answered me, the only thing the disastrous salesperson told me was: I'll talk to the doctor and I'll let you know. Two months have already passed without a response. Keep my money I don't care but let people know. No shame and 0 professionalism. Obviously it is the way in which they treat clients. lousy Let's see if you have the courage to answer me here.... (Show more)

Dani Ferrari - 2 years ago - Review Provided by Google Maps

Hello Dani, thank you for your contribution. After reviewing your comment and based on the information we have, allow us to refute it by telling you that, like all our patients, we know that you were provided with all the information necessary for your intervention in writing and that you were also able to speak with our representative on several occasions. . Regarding the reservation, its conditions are clear and are provided to all patients at the time of reservation. In any case, they are public on our website. In these, it is clear that if the patient cancels the surgery without prior notice, without justified reason, or for the second time, as has been the case, it is lost for obvious reasons due to damage to the clinic and for occupying dates twice. that other patients could have taken advantage of just by giving enough advance notice. As you say, not only did you not put the clinic in advance, but you waited for the call from our representative, which was used to resolve any doubts, to notify that for the second time you were canceling the surgery, so there was no possibility of return.

Response from the owner2 years ago

Excellent professionals!! With wonderful results

Juan Carlos Sesma - 2 years ago - Review Provided by Google Maps

Thank you very much Juan Carlos for your evaluation and also delighted with your result. A cordial greeting!

Response from the owner2 years ago

Incredible result after 10 months, natural as I always wanted to look Save the money I had to move from my city But I was clear that I was only going to have surgery with Dr. Xavier. Thanks to him and the entire team.

Joze Pablo - 2 years ago - Review Provided by Google Maps

Thank you very much for your comment and for the effort you made to operate with us. Thank you for being a great patient.

Response from the ownera year ago

Excellent treatment from start to finish. Excellent professionals.

Tere Suriaca tufet - 2 years ago - Review Provided by Google Maps

Thank you so much! :)

Response from the owner2 years ago

I was not happy with the result I had in this clinic, with very low density in the transplanted area with a translucent and unnatural line, and with an asymmetric line design. They make you believe that you have had a successful result, with a high follicle survival rate. They ignored me and also threatened me with lawyers for publishing the Google review through a WhatsApp message. Now I have to undergo repair surgery with increased density with a very well-known doctor having been evaluated in his office, after undergoing several evaluation consultations in other clinics with the same diagnosis. They also do not give you any report on the operation nor do they give you any invoice. In response to this clinic's comment Yes I am a real patient and Yes have contacted the clinic for this reason before.... (Show more)

Jose Angel Gonzalez - 2 years ago - Review Provided by Google Maps

We do not have any patients who respond to this name or who have contacted the clinic for this reason, so we understand that it is probably a troll since it does not correspond to the clinic's usual way of working. In any case, we are always happy to assist our patients and provide a solution to any problem that may have arisen.

Response from the owner2 years ago
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Address: Antoni Gaudí 5, Reus (Tarragona), 43202Spain
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Leaflet QanoMed