Bruce Heller, M.D., P.C.

10:30 appointment on a Thursday, arrived at 10:15 because it was my first visit and I knew I'd have to do paperwork. Finished paperwork before 10:30, waited in the waiting room until 11:00. Was called into a SECOND waiting area, sat there until 11:15, when I was moved into an exam room, waited there another 10 minutes. Finally saw Dr. Heller, he ran some tests, prescribed some medication, said I'd get my test results back the next day (Friday). Took another 10 minutes to get my prescription, didn't leave until after 11:45. BUT WAIT, THERE'S MORE. Called back the next day to get my test results, they didn't have them yet, try tomorrow. Called on Saturday, still no results. Called on Monday, still no results, but they should have them by end of day Tuesday. Was busy Tuesday, called Wednesday morning (the day before Thanksgiving), got an answering machine during regular business hours, left a message and never got a call back. It's now the Monday after Thanksgiving, still no return call. I was originally told I either had an infected cyst or shingles. As I have a young nephew, I had to miss Thanksgiving with my family because I didn't know if I was contagious with the chicken pox virus or not. They ruined my family's holiday because of their inability to perform simple tasks in a timely manner. This practice is slow and inconsiderate of its clientele. I will NEVER ever go again, I recommend you stay as far away as possible.... (Show more)

I went with a friend into Manhattan because she had an appointment to see Dr. Heller. He was running so behind with his patients that we ended up waiting over an hour and a half to see him. When we finally got in, he gave her the botox injections that she wanted. One month later, the botox had worn off and when she called to ask why, she was spoken to rudely by him and he didn't even remember her. We did some research and found that there are Doctors out there that "water down" their botox so you need to come back for more visits. I don't know if this is the case with Heller, but who knows. I wouldn't recommend him to anyone as my friend just wasted her time and money.... (Show more)

Dr. Bruce Heller is THE BEST!!! I have been seeing him for a couple of years now and he is fantastic. He is quick and to-the-point. He is a non-cosmetic dermatologist, so I know he’s not trying to upsell unnecessary Botox or laser treatments to me. He is very professional. And I absolutely LOVE his staff. This entire office is amazing.... (Show more)

This office routinely runs 30-45 minutes late. Dr. Heller is nice and clearly knows what he's doing, but sauntered into my appointment after I'd been waiting for 45 minutes and told me I should have made an appointment with someone in his practice who was less in-demand. For the record, I didn't ask to see him, specifically. There are good doctors in this city that can run on-time. This guy is not one of them.... (Show more)

Took me right away. Dr. Bruce Heller was awesome. He knew immediately what my skin condition was and had the answer!!!!!!!!

Always in a hurry to rush out and be done with the checkup without listening to his patients patiently, or examining carefully. Does not explain the process/procedure before starting and wants to be head out quickly rather than hear out the patient. Third time that this has happened, and it is extremely frustrating.... (Show more)

Dr. Heller is the best. He has excellent bedside manner and has made sure all of my questions were answered during each of my appointments. His office has fit me in for same day appointments and has had me in and out the door in 15-20 minutes. He's also taken into consideration my shoddy insurance coverage by helping me with RX samples and finding cost effective generic RXs, waiving copays for follow-up appointments, and giving realistic advice knowing how difficult it can be dealing with bad health insurance. Would absolutely recommend him for anyone looking for a good NYC dermatologist!... (Show more)

Beware, this doctor is highly unethical. I had gone in for a routine cancer screening/check-up and without even doing the standard visual check, as any doctor would, he immediately decided he needed to take two skin biopsies because he was "allowed to take 2 per appointment, as per my insurance". Even though neither area he biopsied was a cause for concern for either him or me, he said that since he it's allowed by insurance, he would just to be sure. I asked him very specifically where this "procedure" would be an additional charge to me, as I wasn't sure what my insurance covered and didn't want to pay this all out of pocket. He and his PA assured me repeatedly that neither the procedure or the lab work would be an additional charge and would be included in my appointment fee. Lo and behold, a month later, I receive a bill from his office where he charged my issuance company $700 ($500 for the biopsies) and they now expect me to pay a large portion of it out of pocket. The woman in charge of billing says that the doctor "doesn't know how insurance works" and that since he did the procedures and I signed a waiver that I would be liable for any charges not reimbursed by insurance, that I need to pay. She also mentioned that I will likely get a bill from the lab as well. This whole ordeal is totally unconscionable. I highly recommend you avoid this doctor at all costs, as he clearly is in it to pad your bill as much as possible and will lie to you in order to do it. Not to mention, he told me I would have to come for a follow up to get my test results (so he could make more money off of me) -- which I, fortunately, cancelled and get my results over the phone. And...yep, you guessed it...he didn't even perform the cancer screening because once he took the two biopsies, the visual screening was pointless (because he couldn't take more).... (Show more)

Dr. Heller and his staff were very knowledgeable and patient. The office was clean and I have very little wait time. I will definitely come back to this office.

This guy is a poster-child for insurance fraud.He does as much as he can get paid for ,EVERY VISIT.I went for a skin tag and a checkup.He decided that i had light insurance coverage and would be looked at by an assistance,Dr Baral quit old and bad eye site.Despite not asking me to remove anything but my shirt,he took 2 biopsies , for 3 visits before addressing the skin tags.This sleaze ball operation has one or two young female trainees in the room with you.For my checkup , he never examined me, did not ask for me to remove my pants, etc.I felt a little embarrassed at having 22 year old"chicks" hanging out in the room and getting undressed. THE ONLY THING I WAS ASSURED WAS THAT 2 BIOPSIES WERE TO BE TAKE EACH VISIT.If i WAS STILL GOING THERE I WOULD LOOK LIKE A PIECE OF SWISS CHEESE.Avoid this crook.The fact that they are still in business speaks to the gross incompetence of the insurance and medical establishment.After all neither of those groups are paying the bill, only the consumer.... (Show more)