Back2Balance

Portugal - Lisbon
4.8 112 reviews

About Back2Balance For more information about Back2Balance in Lisbon please contact the clinic.

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Service - Visit Price
Chiropractor Consultation
4.8 (112 reviews)
5.0 
Staff
5.0 
Punctuality
5.0 
Communication
4.7 
Competence

  • all
  • well-communicated (2)
  • high tech (2)
  • totally competent (3)
  • nice staff (5)
  • right on time (1)

Back2Balance Reviews

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After a foot injury, over time I developed pain in my knee, lower back and shoulder. With the help of Dr. Douglas, the pain went away and I was able to return to training and competitions. As such, thank you very much to the entire back2balance team.

Ricardo vieira - a year ago - Review Provided by Google Maps

We are happy to know that we were able to help alleviate your pain and that you were able to return to training and competitions. Thank you for choosing Back2Balance!

Response from the ownera year ago

Efficient, attentive team, and above all very insightful in appropriate diagnoses and treatments, and from the first session they brought me pain relief and restored my mobility and normal movements. Well done

Monica Pereira - a year ago - Review Provided by Google Maps

Thank you very much for your positive feedback! We are happy to have helped alleviate your pain and improve your mobility. Thank you for choosing our services!

Response from the ownera year ago

95 euros for an assessment, then at the other consultation a small adjustment to try to sell you a plan to continue the treatment, it didn't help at all, horrible experience!

APS 26 - a year ago - Review Provided by Google Maps

Good morning APS26, we are sorry that you were not completely satisfied with the experience, but in fact the Assessment phase (which is absolutely necessary to start chiropractic care) always corresponds to 2 consultations and exams. The €95 includes everything mentioned above (consultations, exams and an adjustment) and everything must have been explained before and during the first consultation. In the second consultation, after analyzing the exams and what was found in the first consultation, the chiropractor will recommend a specific chiropractic care plan for your case. As has been explained, recovery from any condition takes time (it may also have taken time to settle in and begin to show symptoms) and that is how chiropractic works. There are no immediate results, especially if you don't have chiropractic regularly. Just like in sport, for example, where we train and gradually gain more residence and resilience, the body has its timing and the improvement process is progressive. A single adjustment made in the second consultation would certainly not resolve the situation, that's not how it works. Chiropractic care must be consistent and requires some commitment from everyone, including patients. We recommend a plan precisely for this reason. Why spend money on sporadic adjustments without a plan, without a defined objective and, consequently, without results? Wouldn't it be preferable to present a chiropractic care plan specifically designed for your case and designed based on specific and objective data determined during the assessment phase? This is our working method and it may have been that it was not sufficiently explained when you visited our clinic (or even before), a fact that we regret in advance. Even so, we are completely available to better explain our methodology and the way chiropractic works, simply by contacting the clinic directly using the contact details available at www.back2balance.pt. We would also like to suggest, if you are interested, that you consult our YouTube channel where you can find several videos about the clinic, our methodology and chiropractic, including patient testimonials: https://www.youtube.com/@back2balanceportugal With our best regards, The Back2Balance team

Response from the ownera year ago

Dr Douglas is a excellent professinal! The entire staff is very friendly and helpful, I definitely recommend this place to improve chronic pain and bad posture.

Thiago Marra - a year ago - Review Provided by Google Maps

Excellent experience at the chiropractic clinic! Doctor Douglas is highly qualified and provides exceptional service!! Welcoming environment and notable results in pain relief. I recommend it to anyone looking for holistic and effective healthcare.

liliane ribeiro - a year ago - Review Provided by Google Maps

Unique experience. Unparalleled friendliness and professionalism. My thanks to Dr. Douglas. I highly recommend it.

joão Correia - a year ago - Review Provided by Google Maps

I would like to express my sincere thanks to Dr Douglas and his team. When I started the treatment I couldn't turn my neck due to pain in my shoulder. but today I am cured and I no longer feel anything, thank you Dr Douglas for your professionalism, simplicity and the love you take with your patients. 🌟🌟🌟🌟🌟👏🏻👏🏻👏🏻 I highly recommend... (Show more)

Liane Assis - a year ago - Review Provided by Google Maps

Support, Protection, Movement, Communication are the main functions of the Spine. These are essential functions that we want to maintain in full. What we don't want to keep is Pain! We are then left with the complex equation of Recovering and Maintaining all functions but Removing the Pain. To solve this complex equation, we need to be accompanied by the right person, with the right knowledge, like Dr. Douglas. To accompany us in the treatment, we can also count on the collaboration of Raquel and Lana who, with competence and friendliness, help us on the Back2Balance journey! Thanks... (Show more)

Jorge Torres - a year ago - Review Provided by Google Maps

I just have to thank the excellent treatment I have always received from Dr. Douglas and his team. Since the first treatment more than four years ago when I had an attack of intense sciatic pain that was treated with a short, medium and long-term plan, to the regular follow-up that I do to this day, I feel calmer and more confident in my movements. . An excellent professional who explains everything he does and answers all questions. Thank you very much!... (Show more)

Andreas Witte - a year ago - Review Provided by Google Maps

5-star team, all super helpful and explain the entire consultation and treatment process very well. They provide an excellent service, I continue to see long-term results. We learn to correct and know our body. Thank you to the whole team!

Sofia Lopes - a year ago - Review Provided by Google Maps

We are immensely grateful for your enthusiastic feedback and for sharing your experience with us! It is a pleasure to know that our team, dedicated to offering 5-star service, was able to not only meet your expectations but also provide lasting results. Our goal is always to provide a service that not only treats current conditions, but also educates our patients on how to maintain and improve their body's long-term health.

Response from the ownera year ago

Recommended by acquaintances due to back problems, I found a team of professionals who were always available and attentive…. Always positive energy from the entire staff…..

Hugo Mineiro - a year ago - Review Provided by Google Maps

Don't go there if you are in pain. They do 1 consultation to show you the clinic and evaluate you, another 3-4 days later to break your back and sell you a plan of 20 or 30 consultations (THOUSAND EUROS!). It doesn't matter if your pain is acute or if it will be resolved in two consultations. I do not recommend. I found it completely inconsiderate.... (Show more)

Spark Espíndola - a year ago - Review Provided by Google Maps

Dear Mr. Espíndola, We are very sorry to hear that you did not have the experience you anticipated. We strive to maintain clarity in our communication about expectations, in order to avoid precisely these types of situations. It is extremely important for us to inform all our patients that we are a clinic that prioritizes ensuring safe care, aiming to adequately correct the cause of each patient's problem. We begin each person's process with a complete and detailed examination to ensure that chiropractic care is necessary and safe for the presenting condition. Naturally, we offer a short tour of our facilities to help our patients feel more at ease, especially considering that most have never used chiropractic care before. The next step involves a few hours to analyze all the exams to decide what will be the best recovery plan that will be presented at the second consultation. In this particular case, after reviewing all exams, including the MRI provided, the treatment plan was correctly created based on the condition and general health of the spine and nervous system. The recommendations in Back2Balance aim to help achieve the goals defined by patients and take into account aspects such as age, accident history, daily activities, stress levels, exercise intensity and postural changes, just to name a few. We take great care in explaining our process to anyone interested in trying chiropractic at Back2Balance. For those who value achieving their health goals the natural way with corrective chiropractic, we are here to help.

Response from the ownera year ago

Due to the enormous limitations I felt due to a very intense professional life in terms of physical effort on my spine, 25 years in the Parachute Troops, I decided in good time to use the services of Dr. Douglas St. Martin. Since then I have had a quality of life that I hadn't had for many years, starting with waking up and being able to get up and walk straight away, putting on my socks and shoes, driving the car and doing countless small daily activities! For all these reasons, I highly recommend anyone who feels limited to use their services as you will certainly see a significant improvement in your well-being and quality of life!... (Show more)

José Moutinho - a year ago - Review Provided by Google Maps

Thank you very much for your review. We are happy to know that it is improving.

Response from the ownera year ago

Dr. Douglas goes beyond being an exceptional chiropractor; he is a true gem of a person whose positive, joyful, and charismatic attitude, is simple and refreshing. I love his positivity and high energy. From the moment I stepped into the clinic, I was welcomed with warmth and professionalism, starting from the two lovely ladies at the front desk. Shame on me, I still haven’t got their names correctly, I blame my poor Portuguese. As a sports enthusiast dealing with a range of pains, including neck and back pain, I was seeking effective treatment that would not only make my physical discomfort but also enhance my overall well-being. Dr. Douglas began our journey with a comprehensive assessment of my physical condition, taking the time to thoroughly understand my concerns. This attention to detail continued throughout our sessions, with mid-term and end-of-session reviews. The effects were instantaneous; my lower back pain and stiff neck eased after the first few weeks of biweekly sessions. Now, I sleep better, without it affecting my ability to focus on my normal daily activities and with much better movement during my sporting activities. I would definitely recommend Dr. Douglas to anyone who is looking for chiropractic treatment and an investment in their overall well-being."... (Show more)

Carrie _ifp - a year ago - Review Provided by Google Maps

Thanks Carrie! We are really pleased to have you with us and we appreciate the many times you have referred patients to us!

Response from the ownera year ago

In the beginning I wasn’t sure about going to a chiropractor, I didn’t know if it would be painful or even 100% safe. But after my first visit I felt that I was in good hands (quite literally) and that this seemed like the best way to get rid of my back pain. Sure enough after 2 weeks of adjustments, going 2x a week, there is less tension in the back and my body feels more centered during workouts. I’m glad I decided to try it out because it has been really helpful in improving my day to day.... (Show more)

Christian Bambusch - a year ago - Review Provided by Google Maps

Thank you Christian, we are happy to help!

Response from the ownera year ago

I have been with Dr. Douglas for over 6 weeks now, 2 sessions a week and I am very happy with the results. The doctor and ladies in the office are always helpful and easy to speak with if I have any questions. I feel very welcome here. I have chronic low back pain and play professional soccer, but thanks to Back2Balance I am without pain and correcting my posture. I recommend this office 10/10, very professional and knowledgeable. No adjustment has been the same and they consistently check in on progress. Obrigada!... (Show more)

Natalie Stephens - 2 years ago - Review Provided by Google Maps

Thank you for your kind words Natalie and we are glad that you're progressing well! Cheers from all the B2B team!!!

Response from the owner2 years ago

Give me the result...

Principius Diversus - 2 years ago - Review Provided by Google Maps

Thank you Luís, for your trust. Well Haja!

Response from the owner2 years ago

Everything looks perfect! But just schedule an appointment on the website and note that you will never be answered to doubt such quality...

Bernardo Brissant - 2 years ago - Review Provided by Google Maps

Dear Bernardo, regarding your comment, we apologize for not having responded to your request to schedule an appointment. However, after reviewing the requests made online, we were unable to find any form with your name on it and, therefore, we were unable to contact you directly to clarify what may have happened. It could have been a problem with the hosting system, a sending error, it could have been blocked by our server's anti-spam by mistake or some other reason, as these systems are not infallible, but we really couldn't find your form. Even so, as we know that these things can happen, you have other ways of contacting us on the website on the "Contacts" page, such as telephone and mobile: 218 271 024 and 925 182 137; email: geral@back2balance.pt or even directly at the Clinic at: Rua Poeta Bocage n.º18A 1600-581 Lisbon. This information is available on the contacts page at www.back2balance.pt/contactos. Our opening hours are also available on this page so that, if you wish to call the Clinic directly, you can have an assistant to assist you. There is also a direct connection button available on the website's Main Menu ("Call Now" button) so you can call the Clinic directly at any time on the website. If, despite everything, you still wish to be contacted and even so that we can better understand the situation and serve you in the best possible way, you can, using the email we left behind, send us your contact details so that we can contact you or Alternatively, call the Clinic directly using the telephone numbers also provided above. Once again we regret what happened and we hope that with this message we were able to clarify the situation and regain your trust. The Back2Balance Team

Response from the owner2 years ago

I already know Dr. Douglas for several years and has always been very professional, friendly and attentive. The rest of the staff is also very friendly and affable. The clinic is well located and has excellent conditions. I recommend Back2Balance to anyone looking for a good chitopractor!

Andreia Cafe - 2 years ago - Review Provided by Google Maps

Thank you very much for your trust Andreia. Well Haja!

Response from the owner2 years ago

I highly recommend readjustment with Dr. Douglas. In three months I improved my posture and the lower back pain I felt disappeared. I would like to highlight the friendliness of the entire team throughout the monitoring and the great cleanliness of the space, which is spacious and inviting.

Hugo Roque - 2 years ago - Review Provided by Google Maps

Thank you Hugo for your testimony and sympathy! It's always comforting to know that our work improves the lives of our patients and that those who follow our recommendations like Hugo always have the best results. Well done!!

Response from the owner2 years ago
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Address: Rua Poeta Bocage n18A, Lisboa, 1600581Portugal
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Dr Douglas St Martin
Dr Douglas St Martin

He graduated in Biology at Albion College in Michigan, USA (2000) and completed the Doctor of Chiropractic from Life University in Atlanta, Georgia, USA (2004 cum laude). Dr. Douglas worked in the US in various clinical chiropractic between 2004 and 2009, including one of the most prestigious clinics in the country, Ferguson Family Chiropractic (Acworth, GA). Practicing in Portugal since 2009 in Lisbon. And in 2012 decided start chiropractic activity in Alto Alentejo, an area that until then had no access to this specialty. Daily use various techniques such as SOT, Thompson, Activator, Extremities, Cranials, Webster's and CMRT. Has extensive experience in pediatric, maternal and sports chiropractic.