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Dr "Shaun"(that's not his real name) "identified" cracks on two teeth that did NOT exist. Thankfully, I consulted an endodontist who examined my teeth with a microscope and confirmed that he could not see any cracks on my teeth, and just before Dr "Shaun" almost had me get (and pay for) a completely unnecessary crown inlay. To boot, Dr "Shaun" missed a cavity in my wisdom tooth so obvious and so deep that the Endodontist could completely insert his instrument into it. Unfortunately, prior to consulting an Endodontist Dr "Shaun" performed a root canal procedure on one tooth and charged me $710.00 in excess of the MAXIMUM fee I was quoted. Dr "Shaun" said that he would combine sessions 1 & 2 of the root canal into the first visit with session 3 left for the second visit but when I went to pay the balance at the end of the second visit it was apparent that the total fee had increased by $710 - when I questioned Dr "Shaun" about it he claimed that he had not done a root canal on the first visit but had perfomed a pulpotomy and the further $710 was for that service (which is part of a root canal procedure anyway and not the procedure I agreed to) and because he had some "spare time" during the first visit he just "begun" the root canal - then he attempted to disguise the matter by saying that it cost "extra" because there was a side canal, even though I had been quoted a maximum of $1750.00 and at no stage before the conclusion of the procedure was any extra cost discussed. I had no choice but to pay the extra $710.00 because at that time Dr "Shaun" had convinced me that there was a further cracked tooth that required a crown inlay and I had been to two other denists who could not see a crack - Dr "Shaun" was the only dentist that could see this phantom crack therefore he was the only dentist I could find to treat it (it wasn't until later that I found out that there was NO crack to be seen.) The practice manager (there are only 2 staff members other than Dr "Shaun") has since claimed that they will refund the $710.00 to "satisfy" me and I have provided my banking details but of course nothing has been received and Dr "Shaun" does NOT reply to emails. The practice manager also claimed in an email that she had attempted to call me on a number of occasions to discuss the matter but no such calls were ever made - they were hoping that I would simply go away. Oh and if you're still thinking of using Dr "Shaun" just be aware that there is a 6 week waiting period between appointments - and be sure to let him know what your musical tastes are because he likes to play "music" throughout performing a procedure. UPDATE: STILL NO REFUND 8 MONTHS LATER.... (Show more)