Affinity Oral Care Centre

Canada - British Columbia
4.7 297 reviews

About Affinity Oral Care Centre For more information about Affinity Oral Care Centre in Chilliwack please contact the clinic.

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4.7 (297 reviews)
4.9 
Staff
4.9 
Facility
4.2 
Punctuality
4.4 
Communication
4.8 
Competence

  • all
  • totally competent (18)
  • nice staff (130)
  • wasted my time (8)
  • high tech (20)
  • well-communicated (66)
  • incompetent (1)
  • right on time (34)
  • good facility (45)
  • bad behavior (5)
  • outdated equipment (7)
  • bad communication (12)

Affinity Oral Care Centre Reviews

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I went in for a quick ct scan and was told it would take 5min. I was seen quickly and told after that it would be another 5min for the picture. Twenty minutes went by and I asked how much longer it would be, as my kids were getting restless. I was told another 5min. Again that passed, and still nothing. I asked again and they told me the image was still loading and asked if I wanted to come back. At this point, I was quite frustrated because I could have left initially had I been told it would take so long. When I asked how much longer it would be, they finally admitted that they did not know. Had they told me this from the beginning, I would have gone to get my kids some food and then come back, but since they kept increasing the wait time by 5min increments, I ended up wasting close to 30min. A very frustrating experience.... (Show more)

Olivia Hayward - a year ago - Review Provided by Google Maps

On behalf of the practice, we sincerely apologize for your appointment taking longer than anticipated because of an unexpected glitch in our CT scan machine. We truly value having you as our patient. If there is anything we can do to make up for your recent experience, please let us know. Once again, we are very sorry, Olivia. We hope to see you at your future appointments.

Response from the ownera year ago

Thank you for the manager Mary Anne contacting me three weeks after it happened. She apologized to me and kept asking me to move on. She also mentioned that the only thing they could do for me was make an appointment with another hygienist. This dental cleaning service experience was very poor. This hygienist was very rude to patients and lacks the patience to provide teeth cleaning services. After I explained the feeling to her, she immediately questioned and refuted my words loudly. She seemed to think there was nothing wrong with the way she treated her patients and didn't care at all about their patients' opinions.... (Show more)

Kristin Zhang - a year ago - Review Provided by Google Maps

On behalf of the practice, we are sorry to hear you have felt dissatisfied with your recent experience, Kristin. We truly value every patient and are committed to ensuring everyone has a good experience, and your ratings and comments help us do better for every subsequent visit. As this is a public forum, we will not comment specifically on your experience. Our Office Manager has emailed you to understand and discuss further your concerns on a more personal level and learn from your experience. We look forward to connecting with you soon!

Response from the ownera year ago

Glad I chose Affinity Dental Clinic for my dental needs! I wanted to give props to the staff for being friendly and welcoming! Special props to Dr. Louie and his assistant, ((didn’t get her name)) for working on my wisdom teeth extraction! Yeah the pain sucks, but the whole thing was a breeze!

Roi du Bourg - a year ago - Review Provided by Google Maps

Thank you for choosing Affinity Dental Clinic for your dental needs! We appreciate your kind words about our friendly and welcoming staff. We will pass on your compliments to Dr. Markus Louie and his assistant. It was our pleasure to make your wisdom teeth extraction a breeze!

Response from the ownera year ago

Dr Jain and the staff are always amazing. They always make me feel very comfortable and explain everything very clearly. Even my daughter loves going for cleanings!

Ashee Ghaznavi - a year ago - Review Provided by Google Maps

It's always a pleasure seeing you and your daughter! We're pleased to know you found Dr. Soumya Jain and our staff amazing, and your visits have always been comfortable. Thank you so much for the lovely 5-star review, Ashee! We look forward to seeing you and your daughter again.

Response from the ownera year ago

It's my 1st time there so it's great service for the staffs

myra yu - a year ago - Review Provided by Google Maps

Thank you for taking the time to leave us a review, Myra! It was a pleasure meeting you. If there's anything we can do to make your next visit even better, please let us know.

Response from the ownera year ago

Excelent! Highly recommended!

Ana Maria Cubillos - a year ago - Review Provided by Google Maps

We're so pleased to hear your experience at our office has been excellent, Ana! It was a pleasure seeing you. Thank you for taking the time to leave us a review. See you on your next visit! :)

Response from the ownera year ago

Wonderful. From start to finish I felt taken care of.

Jessie Chan - a year ago - Review Provided by Google Maps

We're thrilled to hear your experience at our office was wonderful, Jessie! Thank you for the perfect review!

Response from the ownera year ago

Excellent customer service,very knowledgeable staff and doctors,highly recommended.

lui vidal - a year ago - Review Provided by Google Maps

That's awesome to hear, Lui! We're glad to hear your experience was pleasant! Thank you for the wondreful review.

Response from the ownera year ago

Welcoming environment and eager to answer all questions and concerns. Thank you 😊 …

Fadwa Ahmed Ezzat (HopefulHopes) - a year ago - Review Provided by Google Maps

It's always our pleasure to help and answer any questions. Thank you so much for the amazing review, Fadwa! See you on your next visit! 😊 …

Response from the ownera year ago

Very nice dental clinic. Kristie is a very good hygienist, highly recommend her for dental cleaning

Dennis Chen - a year ago - Review Provided by Google Maps

That wonderful to hear you enjoyed your dental cleaning appointment with our hygienist, Kristie. Thank you, Dennis!

Response from the ownera year ago

Awesome people. They did an awesome job. My broken molar was extracted within 20 mins.

Jamie Petersen - a year ago - Review Provided by Google Maps

We're pleased to hear we were able to help you and that you had an awesome experience, Jamie. Thank you for the 5-star review.

Response from the ownera year ago

Excellent experience, called on short notice with a broken tooth and they managed to get me an appointment right away. The young ladies at reception were very pleasant and cooperative and Dr. Louie and his assistant quickly fixed the problem. Great place and great service!

Morgan Harris - a year ago - Review Provided by Google Maps

Thank you so much, Morgan, for your kind words of Dr. Markus Louie and our team! We're incredibly grateful for your support and are thrilled to hear that we were able to assist you promptly and effectively. It was a pleasure seeing you!

Response from the ownera year ago

A very pleasant experience. Everyone was super accommodating and made me feel at ease. If you're someone with anxiety about the dentist, Affinity is the place to go.

Byron Mak - a year ago - Review Provided by Google Maps

Thank you, Byron! We're delighted to hear that our team made you feel at ease during your visit. We appreciate your trust in us and look forward to seeing you again in the future.

Response from the ownera year ago

I have been coming to the clinic for almost 3 years now and the experience has always been amazing. Dr. Soumya Jain is very kind and patient and she has always made sure that I am comfortable during the dental procedures. All the other staff members are very supportive and helpful as well. Thank you for the wonderful work you all do.... (Show more)

Lalita Agarwal - a year ago - Review Provided by Google Maps

Thank you for your continued support, Lalita! Dr. Soumya Jain and our team are grateful for the opportunity to assist you and provide you with a comfortable experience. We're glad you found us supportive and helpful.

Response from the ownera year ago

This was by far the best dental experience i have ever had. The staff are lively, kind, warm and welcoming. This appointment was stress free, and educational!

eric mercer - a year ago - Review Provided by Google Maps

Thank you so much, Eric! We're genuinely grateful for your wonderful review and are thrilled that you had such a positive and stress-free experience with us!

Response from the ownera year ago

I booked cleaning appointments on the following Thursday and the receptionist called to remind as the wrong date. When I trying to switch the diagnosis date they are using a very wired tone replying normally they have a fine for removing appointments. I have never to notice that removing an appointment by their mistake would be charging extra fine before at any other clinic before. Really disappointed!... (Show more)

Wenwen Sha - a year ago - Review Provided by Google Maps

On behalf of the practice, we are sorry to hear you have felt dissatisfied with your recent experience, Wenwen. We truly value all our patients and stand by the level of care our staff provides every day. Since your last appointment was booked in with a short notice, we have waived the cancellation fee on your account. As this is a public forum, we will not comment further on your experiences, but we would welcome the opportunity to speak with you in a more personal matter, please call our office at (604) 821-1111.

Response from the ownera year ago

Have a great tooth cleaning experience with Katy. She is nice and patience, friendly stuffs always.

YUQING CHEN - a year ago - Review Provided by Google Maps

We're so pleased to hear your cleaning visit went great, Yuqing! Thank you for your kind review of Kitty!

Response from the ownera year ago

Friendly and prompt appointment. Kind and caring staff.

donna H - a year ago - Review Provided by Google Maps

We're delighted to know you had a 5-star experience during your appointment and found us friendly, kind and caring. Thank you so much for the lovely review, Donna!

Response from the ownera year ago

Took my 85 year old mother for denture adjustment. She is unwell and frail. The staff at Affinity were fantastic with her. And we are very pleased with the results. A very positive experience!

Jacqueline Muir - a year ago - Review Provided by Google Maps

It was a pleasure seeing you and your mother, Jacqueline! We're thrilled to hear your mother had a positive experience and is satisfied with the result. Thank you for the 5-star review.

Response from the ownera year ago

Such a lovely team! Always feel well taken care of when I’m there.

Gabriella Griffin - a year ago - Review Provided by Google Maps

It's always lovely seeing you, Gabriella! Thank you for the wonderful review.

Response from the ownera year ago
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Address: 8236 Eagle Landing Pkwy, Chilliwack, BC, V2R 0R5Canada
Marker
Leaflet QanoMed
Dr Ed Lawson
Dentist
Dr Ed Lawson

He graduated with both a Bachelor of Science in Human Physiology and Doctorate of Medical Dentistry degree from the University of British Columbia in 1993. That same year, he purchased a satellite practice in Hope, BC and since then has grown and developed the practice into what it is today. In 2013, he relocated the office to Chilliwack, BC in the new retail setting of Eagle Landing and re-branded the practice as “Affinity Oral Care Centre”. His practice has always been focused on developing long-term, meaningful relationships with patients and co-workers since its inception. Pursuing education and keeping current with the latest developments and technology has always been important with Dr. Lawson. He has extensive training in orthodontics, implant dentistry, and Treatment for wrinkles Cosmetic procedures. Groups and Special Education for Dr. Ed Lawson: Doctor of Medical Dentistry, UBC 1993 British Columbia Dental Association College of Dental Surgeons of BC FORCE (Faculty for Orthodontic Research and Continuing Education) Nobel Mentor (Implant) Comprehensive Implant Dentistry with Ickert Implant Teaching Centre

Ms Rebecca Holmes
Dental Hygienist
Ms Rebecca Holmes

She completed her dental hygiene diploma at Regency Dental Hygiene Academy in August 2009. She has been working here as a dental hygienist since April 2010. Prior to dental hygiene, Rebecca gained knowledge and experience as a certified dental assistant for 3 years in Chilliwack. She strives to provide gentle, thorough care for all her patients and enjoys the variety of people she meets on a daily basis.

Ms Janet Phoenix
Administrator
Ms Janet Phoenix

She has been working at our office since 2004. Our patients and staff always appreciate her warm attitude and enthusiastic smile. Janet’s initial experience in the dental field was gained as a dental assistant before settling down to raise her children. She enjoys many activities in her spare time. Janet is a third degree black belt in the Isshin-ryu style of Karate. She also loves walking her dogs, running, gardening and spending time with her family.