Acacia Dental Group

Australia - Phillip
4.9 168 reviews

About Acacia Dental Group For more information about Acacia Dental Group in Woden Valley please contact the clinic.

  • Reviews
  • Services
  • Contact
  • Q&A
  • Staff
4.9 (168 reviews)
4.8 
Staff
4.7 
Facility
4.3 
Punctuality
4.7 
Communication
5.0 
Competence

  • all
  • nice staff (83)
  • high tech (26)
  • well-communicated (51)
  • bad behavior (4)
  • outdated equipment (5)
  • good facility (30)
  • right on time (29)
  • totally competent (22)
  • wasted my time (3)
  • terrible facility (2)
  • bad communication (2)

Acacia Dental Group Reviews

Write a Review

Easy and painless experience and friendly organised staff.

Sibella Stern - a year ago - Review Provided by Google Maps

Always brilliant service and truly nice staff.

Justine Rollason - a year ago - Review Provided by Google Maps

Always a kind, caring and professional experience from the staff. Highly recommended. Another expert visit to my favourite dentist Malik for crowns created on the premises. A wonderful experience!

Lorraine Ovington - a year ago - Review Provided by Google Maps

Thanks Lorraine.

Response from the owner2 years ago

Excellent doctor!!! Very friendly & caring, puts you at ease.

sahiti reddy - a year ago - Review Provided by Google Maps

Customer service PLUS. Transparent about all of the options available to me, did not pressure me to decide on a solution. Highly recommend.

Just RuthKD - a year ago - Review Provided by Google Maps

What a warm and friendly practice, my son had the best experience visiting the dentist today. We will definitely be back!

Adelle Spandow - a year ago - Review Provided by Google Maps

Thanks Adelle!

Response from the ownera year ago

The best dentist I've ever been to. Great service, honest and trustworthy.

Michael James - a year ago - Review Provided by Google Maps

Very welcoming smile from the front desk Been to so many dentists before but consultation with Dr Mallik is always professional, polite and gives simple explanations for the questions ! Happy to continue my visits here and would greatly recommend for others too!!

usha rao - a year ago - Review Provided by Google Maps

Thank you Usha, we are grateful for your kind words.

Response from the ownera year ago

Very happy with the services provided by dentist and the Verv good customer service

Rad Deo - a year ago - Review Provided by Google Maps

This is my first visit to Acacia Dental to get my Wisdom teeth out. Such an amazing and friendly staff and my Dentist Dr. Mallik has been professional and friendly at the same time. He treated me well and process felt so easy, didn't feel much pain at all!! All in all it was an amazing experience. Thankyou so much to Dr.Mallik and staff members for such amazing experience. I will highly recommend Acacia Dental Group to any friend who needs assistance with dental issues. Keerthi... (Show more)

Keerthi Ala - a year ago - Review Provided by Google Maps

Excellent dental care provided by Shirisha at the Woden clinic.

M Barber - a year ago - Review Provided by Google Maps

The receptionist totally messed up with my BUPA card , punched the wrong no and told me l am no longer covered . She ceated a lot of confusion . I had to manually put up my claim with BUPA later and it was processed .

Ratnavali Banerji - a year ago - Review Provided by Google Maps

Hi Ratnavali, Thank you for your feedback. I am sorry to read about your experience at Acacia Dental Group. While we are always happy to hear feedback from our patients, if there is a problem, we want to rectify it so that we can provide the best dental services to our patients. In this case, perhaps it might help if I explain how health fund claims are handled, as the issue you experienced wasn't something we could prevent. There are essentially two ways a health fund claim can be made. The first way is called a manual claim. This is when the patient pays for the cost of the treatment, then makes a direct claim to their health insurance. This is perhaps a more common way. But of course, it is less convenient for the patient as it takes time and money. The second way is via a payment solution called HICAPS. HICAPS makes it easier and faster to make payments with a health fund as the payment can be claimed on the spot, so the patient is not required to submit a manual claim. Not all dental clinics offer HICAPS as there are costs for this service. At Acacia Dental, we try to make health fund claims easier for patients, so we offer HICAPS. However, there are occasions when HICAPS is unavailable. When this happens, the HICAPS terminal will generate an error code. One of the most common reasons is when the health fund's system is down. This was the reason why your payment failed. And because your health fund was unavailable, the only other option was for you to make a manual claim. I can understand your frustration, but this was a technical fault with your health fund system, not with Acacia Dental Group. I hope this explanation helps to alleviate your frustration and if you have any further questions, please do not hesitate to call me at the practice. Kind regards, Dr Sirisha Yalamanchili

Response from the ownera year ago

Pleasant and efficient

Amma Mansa - a year ago - Review Provided by Google Maps

Lovely people and very kind with my 87 year old Mum 😊 …

Jacqueline Anderson - a year ago - Review Provided by Google Maps

Dr Malik has been of great help to me since I found him on the internet, looking for more specialised help. He crowned two teeth, which were declared lost by my home dentist, who only saw very costly implant options. A year has passed, and the crowns work perfectly fine. Even though I live 200 km inland, I have seen Dr Malik to great benefit for more treatments, combining my travels to Canberra with a visit to his clinic. I very much value his expertise, passion for up-to-date treatments and equipment, his friendly nature and the absolutely friendly and supportive personnel around him.... (Show more)

Ralf Schmiel - a year ago - Review Provided by Google Maps

My first visit was a surprise! No long wait, an efficient new patient registration, a charming dentist who was very responsive to my sensitive teeth and pleasant courteous staff. My options for further treatment were clearly explained. Everything I want in a dentist! Plus tv on thé ceiling 😊 …

Katrina Hinton - a year ago - Review Provided by Google Maps

As always, pleasant, efficient and good service. I am so impressed with this practice and how they have all the most up to date equipment

Andrew Reed - a year ago - Review Provided by Google Maps

Acacia Dental is a pleasant dental practice. Malik, my dentist, is friendly and knowledgeable and always explains every procedure and puts you at your ease before starting any dental work. One big bonus is the practice has a machine which can make your porcelain crown within an hour! No more temporary crowns and coming back for fittings! Also the practice is a member of Smile, which is why I chose them in the first place! I have recommended them to several people since I joined a few years ago.... (Show more)

Sally Pieters - a year ago - Review Provided by Google Maps

I'm not a fan of dentist visits but the guys at Acacia dental made it so easy. I'll definitely be back

david kuschert - a year ago - Review Provided by Google Maps

On time, friendly, professional and put me completely at ease. Went above and beyond to help me and answer any questions I had. Parking right next door. Would recommend to anyone.

Peter Butz - a year ago - Review Provided by Google Maps
See more...
Ask Now

Ask a Question

Question and Answer

Address: Suite 14, Level 2, Gadal Chambers, 48 Corinna Street, Phillip, Australian Capital Territory, 2606Australia
Marker
Leaflet QanoMed
Dr Mallikarjun Prasad
Doctor
Dr Mallikarjun Prasad